Who Do I Report a Bad Realtor to? Isn’t that a scary question?
Do you keep tabs on Trulia questions for your area? Each questioner is identified by a zip code and they ask all kinds of real estate connected questions, sales and rental related. Real estate agents have an opportunity to respond to these questions and appear to be the expert and I guess the theory is that it is another form of Google Juice. I’ve answered a few when the topic was interesting and the question was well articulated but, the questioners are rarely from this immediate area…guess we’ve educated them well, lol.
Anyway, how confident are you? If you review the Agency Disclosure upfront the way ALL real estate agents are supposed to then if your state is like North Carolina the information on where to report agents is posted right inside the disclosure brochure. When we review the Agency Disclosure with prospective clients we not only point out the reporting information…we circle it and make a point of showing them this information is for their protection.
In the case of the question this morning, the person identified themselves as both a buyer and seller…we know what that probably means. They are in a Dual Agency relationship with an Agent who either doesn’t fully grasp the constraint of their own boundaries OR when and if they reviewed the Agency Disclosure they didn’t make it clear to their client what some of the limitations of the Agent are in Dual Agency. Now, the client either feels betrayed or unable to make some of their own decisions.
At MoonDancer Realty, we’re very confident that the Agency Disclosure is fully reviewed well before any substantive information is revealed by the prospect. We’ve always been confident that the prospect understood the Agency disclosure. But what if they just SAID they understood the information because all they wanted to do was get in the car and look at houses? Could this question on Trulia become the beginning of our own nightmare?
We don’t think so, but no one can keep someone from fabricating reasons to report an agent. All we can do is make sure that Agency Disclosure is reviewed in depth immediately…and if the prospective clients’ eyes roll and glaze, we stop and try a different approach until they are as engaged in the discussion as we are. Then to protect ourselves we keep excellent records of all transactions and communications, which only serves as a back up for well-behaved REALTORS.
How about you? If you read a question by someone identifying them as a Buyer AND Seller in your zip code asking “Who Do I Report a Bad Realtor to?”, would you worry? We wouldn’t but certainly feel sorry for our industry that any consumer ever feels this level of frustration or rage to even ask the question.