OMG!!! I can so relate to Gails horror story. I purchased my first ASUS computer in July 2011 and four months later it totally crashed and I spent a #%!! of a time getting a new one.
Then two months later (last month), that one crashed too! Once again, it was #%!! getting a new one (making it my third computer in seven months) and I told hubby that when this one crashes (which is just a matter of when and not if), I will not go through that #%!! again and I will just toss their piece of $#^! computer in the trash and go and buy a completely different computer.
I bought one and have had two free ones and that is enough for me. Their customer service absolutely SUCKS!!! I would never recommend an ASUS computer to anyone and I will never, EVER buy another ASUS computer again.
For those of you considering buying an ASUS Zenbook, I want to share my experience to save you the pain I've been through. I paid $1,550 for the ASUS Zenbook UX31E (their top of the line model) on 11/21/11 from New Egg.com. On 11/28/11 I received the computer and began using it. It worked fine for the first four weeks and then began having problems starting up. On 1/14/12 it didn't start at all and on 1/17/12 I sent it in to be serviced as instructed by ASUS (it was now just beyond NewEgg's 30 day guarantee). They received the computer on 1/20/12.
I have had no phone calls or e-mails from ASUS at all. I have to call their Customer Service hotline, which consists of people in Malaysia or some other foreign land peering at a computer screen reading back to me the exact same information I obtain from the ASUS Service website. It is now almost two weeks and there is no indication on when my computer will be returned. The ASUS Service site states, "Waiting [WB-1] Wait for Material/Spare Parts".
Well, I've had it! I'm starting a social media campaign to put pressure on ASUS to either fix my machine or send me a new one! My client files are on that computer and it is very difficult to work without my files. Please reblog this post and Tweet it with the hashtags #ASUS #GailRobinson. Let's see if social media can work to get this arrogant giant's attention.