If We Could See Body Language Over The Phone....Wouldn't Life Be Simple???

By
Managing Real Estate Broker with RE/MAX Executive Realty

Have we become too busy or too focused on time management that we’ve eliminated one of the most important elements in creating a transaction and maintaining good representation?  I’m talking about “face to face” communication.

In this fast pace, overly competitive business that we have all chosen, conserving time is always a priority.  If we can do something faster and still maintain an efficient outcome, we usually choose that path.  We create our habits whether they are good or bad, and we sometimes have to suffer because of those habits.

Face to face communication for a listing agent is a high priority task with a seller who is about to sign a listing agreement.  Before that signature is dry, the listing agent is communicating by email; or by phone; or by text messaging.  Some of the communication works well by using any of those methods, but the most important tasks are achieved best in person.

When an offer is received, do you meet with your client to deliver it, or is that done over the phone?  If a price needs to be adjusted, do you take the time to meet to show new comps, or is this a task that can be handled over the phone or by email? 

There are important elements missing if there is no face to face communication.  You’ll not observe body language, facial expressions, tone of voice if text or email is used and you’re probably not going to be successful in accomplishing your goal. 

Our mentality of reaching for the top is a challenge that promotes cutting some corners.  Pick and choose wisely when making decisions about time management.  Cutting the wrong corner will only result in a loss of income.  Isn’t that counterproductive, considering the goal of good time management is to reap greater rewards? 

 

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Topic:
ActiveRain Community
Location:
Massachusetts Norfolk County Franklin Top Listing Real Estate Office Re/max Executive Realty
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face to face communication in real estate

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Rainmaker
979,406
Scott Godzyk
One of Manchester NH's Leading Agents
Godzyk Real Estate Services

Good Morning Barbara, Face to face seems like a thing of tha past in most cases and i sure do miss it. Now while texting is replacing phone calls the one problme i have is you can not tell the tone someone is meaning to convey in a text. Joking sounds like sarcasim which can hurt negotiations. Have a great Tuesday

March 13, 2012 07:15 AM
Rainmaker
1,827,630
Barbara Todaro
"New Franklin MA Homes"
RE/MAX Executive Realty

Scott....you're soooo right about that.... there are many elements missing and that DOES hurt negotiating.... messages are misunderstood....

March 13, 2012 07:26 AM
Rainmaker
203,568
Tom Bailey
Crystal Coast Realty & Home Services, LLC

Barbara, Looking at a client is ALWAYS the best way to do business! I think this blog has inspired me to write a blog. 

March 13, 2012 07:40 AM
Rainmaker
796,598
Lottie Kendall
Helping make YOUR dreams a reality
Today | Sotheby's International Realty

Nothing beats face-to-face time! Emails, Docusign, telephone, text -- all have their place, but meeting in person trumps them all.

March 13, 2012 07:45 AM
Rainmaker
1,827,630
Barbara Todaro
"New Franklin MA Homes"
RE/MAX Executive Realty

Tom.... I'll be watching for it...

Lottie.... it does trump them all....

March 13, 2012 07:54 AM
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Rainmaker
1,827,630

Barbara Todaro

"New Franklin MA Homes"
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Additional Information

The Kuney-Todaro Team is the "#1 team in Franklin's #1 office." Our expertise is in marketing new construction and resale properties. New construction is our niche and we have sold 40 subdivisions in the area of Franklin MA.