Professional Pooper-Pumpers!

By
Real Estate Agent with Prudential Southeast Alaska Real Estate

Yeah, I know that title is lame.  But I got your attention, I hope!

Frustrated!

Trying to get a septic system serviced in Juneau has been a frustrating experience for many of us for many years.  I could probably rant for a while about it, but let's just say the only company providing the service over a vast geographical area just didn't have enough time, equipment, or manpower to keep up with the demand.

A few months ago, I was driving home and saw a WHITE septic pumper tanker.  (The others in town are a different color).  Since I was near the Auke Bay Ferry Terminal, I was just sure it was being shipped somewhere and had to be offloaded from the ferry only to be reloaded once they figured out where to put it based upon destination.  Given the size of the truck, I could imagine they were just on the road turning it around.

Surprisingly it pulled onto another road nearby and neatly parked in a driveway.  I almost put my car in the ditch rubbernecking to get a better look.  Cars were behind me and I needed to go home and start dinner so reluctantly I kept going.  Honestly, five minutes later, the whole thing slipped my mind.

A few days later, I noticed the truck was back in that driveway but once again, I was in a rush.  Other times, I'd drive by and look for it but it would be gone.  Finally, I found myself with time and the truck was there.  I called the number on the side of the truck and left my contact information. 

I really didn't expect a call back very quickly.  I received a call back within an hour.  One of the owners chatted with me for about 10 minutes.  Yes, they were new in the business.  No, they were not part of the other company.  Yes, they could pump out systems, but they were not certified on installs (yet).  They were just pumpers.  They were also Firefighter/EMT's with Capital City Fire/Rescue, so this was what they were doing on their days off.

Stinky StinkyOnce again, the entire incident slipped my mind, until one Friday evening, standing outside on my deck, I noticed a bad smell.  First I checked the circuit breaker on my electrical panel, and sure enough, I'd thrown the breaker.  I turned it off, waited a few minutes, turned it back on and waited.  The pumps started doing their thing and I forgot about it.  The next day, I noticed that it was off again, and spent a little more time fiddling around.  By 3:00PM I realized the problem wasn't so simple.

Desperately I looked for the number and of course I couldn't find it.  Finally, I called one of my best friends, Karen Wright.  She is also my ad representative with the Capital City Weekly.  It took a few minutes, but she finally found enough information that I was able to track down a home phone number for one of the owners of Juneau Septic Services.

After apologizing for calling them at home, I explained my problem to the wife.  It was now 4:00PM on Saturday.  I figured my neighbors and I were stuck with the stench and annoyance for at least a few days.  However, I was surprised to find out they could come out on SUNDAY.  No extra charge - they worked those days off from the fire department and helped people as quickly as they could fit them in.

My system was serviced on Sunday, at about 2:00PM.  All parts necessary to get my system operational were brought along, and it is now on a regular schedule for pumping and inspection.  The courteous and friendly gentleman showed my husband a few things he could do regularly that would prolong the life of our system.  He gave me a few cards, and I told him I'd put a link on my website.  I did so, and received a nice thank you.  Then I got the idea to share with the rest of Juneau. 

Good service from true professionals shouldn't be kept secret.

If you'd like to reach Juneau Septic Services, here is their contact information:

Jason Tarver or Sloan Swendsen - 523-3272 - juneausepticservices@gci.net

Tell the World About GOOD Service! Tell the WORLD about GOOD stuff!

Posted by

Debbie White, Broker

Prudential Southeast Alaska Real Estate

8465 Old Dairy Road #101

Juneau, AK 99801

907-723-9886 (Cell)

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Show All Comments
Rainmaker
70,921
Mary Bowen
Coldwell Banker United, Realtor - The Woodlands, TX
Real Estate At Its Finest!!!

Do they offer a degree anywhere for professional pooper pumper or is it an on the job training?

Dec 19, 2007 03:24 PM #1
Rainmaker
156,031
Suzanne Gantner
Sky Realty, Central Texas Real Estate - Round Rock, TX
GRI, E-Pro, SRES, SRS, ABR
Thats funny Mary.  Good blog....we sometimes have the same problem here in Texas.  Not a pooper pumper for miles.  I know you know that when you have problems w/the septic, it isn't a stand in line situation, it is you better come now.  Hope everything comes out in the wash so to speak. Happy Holidays.
Dec 19, 2007 03:31 PM #2
Rainmaker
106,890
Debbie White
Prudential Southeast Alaska Real Estate - Juneau, AK

Mary - I have no idea.  I just know it's hard to find people to get the job done.

Suzanne - Our town isn't on an outside road system.  We may as well be on an island so you may say sometimes they have a captive audience.  I have decided to try and feature any business I find with good customer service on my blog.  Besides, these guys are so new they aren't even in the phone book. 

Wow, both of you got here before I could get any photos on.

Dec 19, 2007 03:40 PM #3
Rainer
3,064
Alice Benjamin
Bernadette Interiors Design Studio - Las Cruces, NM

Mary-  How cool! ...and they work on Sundays -- double Cool!

You could contact the local RV campgrounds/parks with their info.  I know from traveling Alaska in our RV that having a reliable "Honey Bucket" company is priceless!  (Yes, that is what they are really called!!!)

Happy Holidays!

Dec 19, 2007 04:04 PM #4
Rainmaker
106,890
Debbie White
Prudential Southeast Alaska Real Estate - Juneau, AK

Hm.  I'm Debbie.  Thanks for stopping by anyway, Alice.  LOL.

We really don't have a lot of RV's to Juneau since you cannot drive to here.  They come in occasionally on the ferry though.  Word is spreading quickly and I suspect before they know it, they will be just as busy as the other guys, but there's enough crapity septic systems for everyone.  Only about half the homes in Juneau are on flush it and forget it.

Dec 19, 2007 05:02 PM #5
Anonymous
Anonymous
Anonymous
Debbie - It looks like you've found a gem...and on a Sunday to boot! I hope people in Juneau see your blog and send business their way.
Dec 19, 2007 07:48 PM #6
Rainmaker
311,190
Roberta LaRocca
Simply Vegas Real Estate - Las Vegas, NV
REALTOR®, Broker, Salesperson, Property Management
Debbie, It is hard to find professionals that give good service.  It is great that you are telling everybody about the good job they did on such a poopy job!  I've had septic problems, it is not pleasant!
Dec 23, 2007 12:48 AM #7
Rainmaker
106,890
Debbie White
Prudential Southeast Alaska Real Estate - Juneau, AK
Roberta - It was such a pleasure to spend time saying something positive about customer service, especially this time of year when things are SO hectic.  I had so much fun catching someone being good that I've been actively looking for my next feature.  The best part is these guys were SO sweet when I sent them a link to this post.  Now, if you Google "Juneau Septic" or things like that, this post is #1.  They are still starting up so they have little money for advertising.  They are counting on their reputation spreading, at least for now, and I'm happy to do my part.
Dec 23, 2007 01:02 AM #8
Rainer
85,131
Lance Winslow
The Car Wash Guy - Malibu, CA
What a delightful posting? Yes, without those super duper pooper scooper trucks we'd all be up crap's creek? In fact, I just sent one a Christmas Card, but I may as well have sent them more cash, because out here in Malibu they ain't cheap.
Dec 29, 2007 05:01 AM #9
Rainmaker
106,890
Debbie White
Prudential Southeast Alaska Real Estate - Juneau, AK
Lance - We'd certainly be in trouble without these guys.  It was so refreshing (no pun intended) to have good customer service from them.  It just goes to show, you don't have to be glamorous to get the job done.
Dec 30, 2007 12:53 AM #10
Rainmaker
106,890
Debbie White
Prudential Southeast Alaska Real Estate - Juneau, AK

Sadly, there's been a few too many complaints lately and I must remove my recommendation. It was nice while it lasted, and I hope soon they can return to their previous professional service.

Jun 04, 2014 08:56 PM #11
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Rainmaker
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Debbie White

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