Do You Record Your Own Voice Mail Messages?

By
Real Estate Agent with Solutions Real Estate CalBRE Lic #01490977

Do You Record Your Own Voice Mail Messages?

 

I’ve often wondered why some people don’t record their own voice mail messages, especially in our business. It just strikes me as odd. But maybe that’s just me.

 

Do YOU record your own voice mail?I’ve called 2 agents in the last day for appointments and it was clear it was not them in the recording, not just from the voice (a female voice for a make agent in one case) but also the message itself – “so and so is not available but if you will leave her a message…”

 

Is it laziness?

 

Is it wanting to sound more important by having an assistant or office reception record the message?

 

Could it be company practice for the brokerage office?

 

Is it because they can’t figure out what to say or how to do it?

 

Do they not like the sound of their voice?

 

Then there are those who don’t state whose voice mail it is that you’ve reached, but just ask you to leave a message. Hellooooo – who IS this I am talking to??!!

 

Not very businesslike or helpful, IMO. But again, maybe it’s just a personal pet peeve. But given our business is US...

 

Any thoughts on voice mail (apart from those that have them but don’t return those messages)?

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Topic:
ActiveRain Community
Groups:
Southern California Real Estate Forum
SAN DIEGO Real Estate Agents & Loan Officers
Adventures in Real Estate
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Tags:
professionalism
cell phones
voice mail

Comments 72 New Comment

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Ambassador
962,753
Jason Crouch
Broker - Austin Texas Real Estate (512-796-7653)
Austin Texas Homes, LLC

Jeff - In the real estate business (as you mentioned), we ARE our own brand, so it has always struck me as odd when I reach a voice mail that is either generic or recorded by someone else. I don't get it. 

April 09, 2012 07:18 AM
Ambassador
984,816
Debbie Reynolds
Your Dedicated Clarksville TN Real Estate Agent
Prudential PenFed Realty, "The Real Debbie Reynolds" Your Clarksville Real Estate Professional, 931-920-6730

It takes so little time and you can do it over and over until you get it right. It makes me feel like someone doesn't care enough about their calls if their voice is not the greeting.

April 09, 2012 08:25 AM
Rainmaker
313,510
Sandy Acevedo
RE/MAX Masters, Inland Empire Homes for Sale
951-290-8588

Hi Jeff, don't understand it. I try to say my name first off in the message, so that if it is a wroing number, they know it right away.

April 09, 2012 08:25 AM
Rainmaker
115,238
Kevin Guttman Colorado Home Loans
Top Mortgage Originator
Fairway Mortgage Corp.

Jeff,

My feeling is the sooner clients can get familiar and comfortable with my voice, the better.

Great post!

Thanks!

April 09, 2012 09:04 AM
Rainmaker
521,520
Maria Morton
Kansas City Real Estate 816-560-3758
BHG Real Estate - Kansas City Homes

Maybe they can't figure out how to work their phone? I record my own voicemail and appreciate it when I call another agent if they say who they are so that I'm sure I have the right number.

April 09, 2012 09:09 AM
Rainmaker
167,708
Dale Samples
REALTOR -Homes for Sale Charleston, West Virgini
304.741.4705 • www.dalesamples.com
There is an agent in our market who doesn't record her own vmail but I think it is because of her age and she doesn't know how too.
April 09, 2012 09:16 AM
Ambassador
535,330
JO SOSS
Kitsap County WA Real Estate - HOMEFRONT Realty
HOMEFRONT Realty

I guess we all have different ideas on how to run our business.  I have always used my voice on my cell phone.  For my company business phone I have used different types of messages.  I need to revisit this again. 

April 09, 2012 09:40 AM
Rainmaker
160,335
Jim Cheney
Rincon Valley Realtor
Saint Francis Property Santa Rosa, CA

I love the Looonnnnngggg message that ends with "Next time, push the # key to bypass this message" Like next time I'm going to remember what button to push to by pass your way too long message

April 09, 2012 11:08 AM
Rainer
297,300
Gina Lemos
Orange County CA Real Estate Agent
North Orange County CA Real Estate Specialists

Hi Jeff,

Great point and something I was just thinking about the other day. I use "YouMail", which is a free service. I never recorded my own message because YouMail has a personalized outgoing message which says, "Hello (callers name according to caller ID) Gina is not available right now, please leave a message." However, I was recently considering changing it and recording my own message and you just gave me the kick in the butt that I needed ; )

Hope you had a great Easter & enjoyed our awesome So Cal weather,

Gina 

April 09, 2012 11:09 AM
Ambassador
1,162,103
Tammie White
TW Realty Group, Franklin TN, South of Nashville
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net

Jeff, I think they think they are too important to leave their own voice mail message. What's even worse than than is their assistant isn't answering the phone either.

April 09, 2012 12:39 PM
Rainmaker
220,174
Pamela Smith
Sun City West, Corte Bella, Sun City Grand
Long Realty West Valley

I record my own and prefer it that way.  I to update it also.

April 09, 2012 01:03 PM
Rainer
88,368
Arthur Wainio
CDPE, CIAS
HomeSmart

I don't really even think about it when I hear one of those, I just leave a VM and if I don't hear back I just call again.  But now thanks to this post it will pop into my head everytime!

April 09, 2012 02:09 PM
Rainmaker
891,596
Michael Setunsky
Your Commercial Real Estate Link to Northern VA
Michael's Commercial LLC

Jeff, I think you hit a point where a lot of people don't like the sound of their voice. Many people are surprised at what their voice sounds like when they record it.

April 09, 2012 02:34 PM
Rainmaker
998,010
Karen Fiddler, Broker/Realtor
Laguna Beach & Lake Arrowhead, CA (949)510-2395
HOM Sotheby's Intl Realty, 949-510-2395

I find that often it's because of a heavy accent. Perhaps they fear prejudice, or maybe just want it to be clear?

April 09, 2012 02:53 PM
Ambassador
1,805,008
Jeff Dowler CRS
Carlsbad CA Homes for Sale (760) 840-1360
Solutions Real Estate

Margaret - it bugs me, too. It just dseems more professional to answer your business line with your name. Maybe becuase so many use their cell for personal calls? IDK

Kathleen - no real reason FOR it to be any different than another professional businessperson.

Charita - I certainly agree on your second point. For some reason I am bothered by VMs recorded by someone one, perhaps becuase it is so unusual.

Roland - yeah, I have had similar ones. Guess they thinks it's cute. Aat home, perhaps, but not sure for the business line/cell.

Jeff

April 09, 2012 05:12 PM
Rainmaker
419,861
Jim Patton
Realtor - Stanislaus & Merced county Realtor.
Century 21 M&M - 209-633-2839

I agree with you Jeff.  It should be personalized but business like.  No kids, pets, music etc.   And check it once in a while and don't let your mail box fill up!!  Good post.

 

April 09, 2012 06:39 PM
Rainmaker
360,327
Cathy Bureau
Your Personal Real Estate Concierge
www.GreenHomeRealty.com

I used to work at a commercial company in a corporate setting. They insisted that my secretary record my message. I hated it. They had several impersonal policies, but that was the culture of corporate commercial. I think some think it sounds more professional.

I think of my voicemail as a marketing tool so to be professional is just a no brainer.  Raise the bar.

April 09, 2012 07:26 PM
Rainmaker
973,701
Sharon Alters
Your Fleming Island Relocation Agents.
Coldwell Banker Vanguard Realty
Jeff, now that is just bizarre. it goes right along withi the agents who do not identify themselves when they call you back or answer their phone. Sharon
April 09, 2012 08:26 PM
Rainmaker
241,926
Ellie Penaranda
Naples Florida Real Estate - Waterfront & Beach Co
239.776.5077 Downing-Frye Realty

I've had to experience an agent's VM that had her dog barking in the background.  I have to say my immediate reaction was jealousy, that she nonchalantly recorded her message once and never bothered to check it - while I spend 30 min deleting and recording till I get it right.  I think that dog would get on my nerves if I had to call her more than once.

April 10, 2012 06:10 AM
Ambassador
2,032,210
Todd Clark
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494
Keller Williams Realty

The ones that amaze me are the ones that don't have a voice mail at all, just a "You've called 503-###-####, please leave your message"

 

April 12, 2012 08:29 AM
Anonymous
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Ambassador
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Jeff Dowler CRS

Carlsbad CA Homes for Sale (760) 840-1360
What's my Carlsbad CA Area Home Worth??
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