Do You Record Your Own Voice Mail Messages?

By
Real Estate Agent with Solutions Real Estate CalBRE Lic #01490977

Do You Record Your Own Voice Mail Messages?

 

I’ve often wondered why some people don’t record their own voice mail messages, especially in our business. It just strikes me as odd. But maybe that’s just me.

 

Do YOU record your own voice mail?I’ve called 2 agents in the last day for appointments and it was clear it was not them in the recording, not just from the voice (a female voice for a make agent in one case) but also the message itself – “so and so is not available but if you will leave her a message…”

 

Is it laziness?

 

Is it wanting to sound more important by having an assistant or office reception record the message?

 

Could it be company practice for the brokerage office?

 

Is it because they can’t figure out what to say or how to do it?

 

Do they not like the sound of their voice?

 

Then there are those who don’t state whose voice mail it is that you’ve reached, but just ask you to leave a message. Hellooooo – who IS this I am talking to??!!

 

Not very businesslike or helpful, IMO. But again, maybe it’s just a personal pet peeve. But given our business is US...

 

Any thoughts on voice mail (apart from those that have them but don’t return those messages)?

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professionalism
cell phones
voice mail

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Ambassador
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Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Jeff - In the real estate business (as you mentioned), we ARE our own brand, so it has always struck me as odd when I reach a voice mail that is either generic or recorded by someone else. I don't get it. 

Apr 09, 2012 07:18 AM #54
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Debbie Reynolds
Prudential PenFed Realty, "The Real Debbie Reynolds" Your Clarksville Real Estate Professional, 931-920-6730 - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

It takes so little time and you can do it over and over until you get it right. It makes me feel like someone doesn't care enough about their calls if their voice is not the greeting.

Apr 09, 2012 08:25 AM #55
Rainmaker
313,960
Sandy Acevedo
951-290-8588 - Chino Hills, CA
RE/MAX Masters, Inland Empire Homes for Sale

Hi Jeff, don't understand it. I try to say my name first off in the message, so that if it is a wroing number, they know it right away.

Apr 09, 2012 08:25 AM #56
Rainmaker
135,455
Kevin Guttman
Fairway Mortgage Corp. - Colorado Springs, CO
Top Mortgage Originator

Jeff,

My feeling is the sooner clients can get familiar and comfortable with my voice, the better.

Great post!

Thanks!

Apr 09, 2012 09:04 AM #57
Rainmaker
537,778
Maria Morton
BHG Real Estate - Kansas City Homes - Kansas City, MO
Kansas City Real Estate 816-560-3758

Maybe they can't figure out how to work their phone? I record my own voicemail and appreciate it when I call another agent if they say who they are so that I'm sure I have the right number.

Apr 09, 2012 09:09 AM #58
Rainmaker
171,053
Dale Samples
304.741.4705 • www.dalesamples.com - Charleston, WV
REALTOR -Homes for Sale Charleston, West Virgini
There is an agent in our market who doesn't record her own vmail but I think it is because of her age and she doesn't know how too.
Apr 09, 2012 09:16 AM #59
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JO SOSS
HOMEFRONT Realty - Bremerton, WA
Kitsap County WA Real Estate - HOMEFRONT Realty

I guess we all have different ideas on how to run our business.  I have always used my voice on my cell phone.  For my company business phone I have used different types of messages.  I need to revisit this again. 

Apr 09, 2012 09:40 AM #60
Rainmaker
160,489
Jim Cheney
Saint Francis Property Santa Rosa, CA - Santa Rosa, CA
Rincon Valley Realtor

I love the Looonnnnngggg message that ends with "Next time, push the # key to bypass this message" Like next time I'm going to remember what button to push to by pass your way too long message

Apr 09, 2012 11:08 AM #61
Rainer
297,366
Gina Lemos
North Orange County CA Real Estate Specialists - Yorba Linda, CA
Orange County CA Real Estate Agent

Hi Jeff,

Great point and something I was just thinking about the other day. I use "YouMail", which is a free service. I never recorded my own message because YouMail has a personalized outgoing message which says, "Hello (callers name according to caller ID) Gina is not available right now, please leave a message." However, I was recently considering changing it and recording my own message and you just gave me the kick in the butt that I needed ; )

Hope you had a great Easter & enjoyed our awesome So Cal weather,

Gina 

Apr 09, 2012 11:09 AM #62
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Tammie White
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net - Franklin, TN
Franklin TN, South of Nashville

Jeff, I think they think they are too important to leave their own voice mail message. What's even worse than than is their assistant isn't answering the phone either.

Apr 09, 2012 12:39 PM #63
Rainmaker
225,016
Pamela Smith
Long Realty West Valley - Sun City West, AZ
Sun City West, Corte Bella, Sun City Grand

I record my own and prefer it that way.  I to update it also.

Apr 09, 2012 01:03 PM #64
Rainer
99,168
Arthur Wainio
HomeSmart - Scottsdale, AZ
CDPE, CIAS

I don't really even think about it when I hear one of those, I just leave a VM and if I don't hear back I just call again.  But now thanks to this post it will pop into my head everytime!

Apr 09, 2012 02:09 PM #65
Rainmaker
895,070
Michael Setunsky
Michael's Commercial LLC - Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Jeff, I think you hit a point where a lot of people don't like the sound of their voice. Many people are surprised at what their voice sounds like when they record it.

Apr 09, 2012 02:34 PM #66
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Karen Fiddler, Broker/Realtor
HOM Sotheby's Intl Realty, 949-510-2395 - Laguna Beach, CA
Laguna Beach & Lake Arrowhead, CA (949)510-2395

I find that often it's because of a heavy accent. Perhaps they fear prejudice, or maybe just want it to be clear?

Apr 09, 2012 02:53 PM #67
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Jeff Dowler CRS
Solutions Real Estate - Carlsbad, CA
Carlsbad CA Homes for Sale (760) 840-1360

Margaret - it bugs me, too. It just dseems more professional to answer your business line with your name. Maybe becuase so many use their cell for personal calls? IDK

Kathleen - no real reason FOR it to be any different than another professional businessperson.

Charita - I certainly agree on your second point. For some reason I am bothered by VMs recorded by someone one, perhaps becuase it is so unusual.

Roland - yeah, I have had similar ones. Guess they thinks it's cute. Aat home, perhaps, but not sure for the business line/cell.

Jeff

Apr 09, 2012 05:12 PM #68
Rainmaker
434,898
Jim Patton
Century 21 M&M - 209-633-2839 - Turlock, CA
Realtor - Stanislaus & Merced county Realtor.

I agree with you Jeff.  It should be personalized but business like.  No kids, pets, music etc.   And check it once in a while and don't let your mail box fill up!!  Good post.

 

Apr 09, 2012 06:39 PM #69
Rainmaker
367,142
Cathy Bureau
www.GreenHomeRealty.com - Alamo Heights, TX
Your Personal Real Estate Concierge

I used to work at a commercial company in a corporate setting. They insisted that my secretary record my message. I hated it. They had several impersonal policies, but that was the culture of corporate commercial. I think some think it sounds more professional.

I think of my voicemail as a marketing tool so to be professional is just a no brainer.  Raise the bar.

Apr 09, 2012 07:26 PM #70
Rainmaker
980,981
Sharon Alters
Coldwell Banker Vanguard Realty - Fleming Island, FL
Your Fleming Island Relocation Agents.
Jeff, now that is just bizarre. it goes right along withi the agents who do not identify themselves when they call you back or answer their phone. Sharon
Apr 09, 2012 08:26 PM #71
Rainmaker
251,077
Ellie Penaranda
239.776.5077 Downing-Frye Realty - Naples, FL
Naples Florida Real Estate - Waterfront & Beach Co

I've had to experience an agent's VM that had her dog barking in the background.  I have to say my immediate reaction was jealousy, that she nonchalantly recorded her message once and never bothered to check it - while I spend 30 min deleting and recording till I get it right.  I think that dog would get on my nerves if I had to call her more than once.

Apr 10, 2012 06:10 AM #72
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Todd Clark
Keller Williams Realty - Beaverton, OR
Broker - Beaverton, Oregon Real Estate Expert - (503) 524-9494

The ones that amaze me are the ones that don't have a voice mail at all, just a "You've called 503-###-####, please leave your message"

 

Apr 12, 2012 08:29 AM #73
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Jeff Dowler CRS

Carlsbad CA Homes for Sale (760) 840-1360
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