My 3 Biggest Upsets in the MLS....Would You Do This?

By
Real Estate Agent with Keller Williams Realty CalBRE #01492138

My 3 Biggest Upsets in the MLS that Make Agents Look Unprofessionalkristin hamilton redlands real estate agent

 

Typos are my #1 upset: My absolute number one upset is searching listings in the MLS and seeing misspelled words. I am a member of CRMLS and we have a spell check but I remember when we did not. I used to copy it onto Word and do my own “Spell Check” to make sure I had no horrible typos.

 

 Just now, I did a random search in the MLS and went through 30 listings and came up with 9 misspelled words in the “Description” section. Everyone eventually sees it since the MLS listings are driven to hundreds of other web sites. I have listed some examples I found below. Almost one third of the listings I went through had typos!

 

·       HOUSE INCLUDES LARGE INCLOSED SCREENED IN PATIO

 

·       Nice for students or fist time home buyers.

 

·       GREAT FOR SMELL FAMILY.

 

·       Well estlablished Neighbor hood Great for first time homebuyer

 

·       THIS IS A SHORT SALE PROPERTY SUBJET TO LENDER APPROVAL.

 

·       NICE PATIO COVER WITH ROUT IRON FENCE.

 

·       SOLD AS IS WITHOU WARRANTY

 

·       PLEASE DONO DISTURB OCCUPANTS

 

·       EACH ROOM HAS ITS OWN SEPERATE BATHROOM

 

·       Lets have a sucessful escrow.

 

I am not making excuses for agents as I have put listings in at 1:00 AM, tired, rushing and finally done when I hit the submit button. But go back and read it when the link appears. I usually do not like the way it reads and I will edit it 2 or 3 more times until I get it perfect. Yes, 99% of the time, I use the spell check provided. But the next day, I still go back and look again as after a good night sleep. I usually see something I want to change. 

 

Now, just looking at these phrases listed above, do they know how to spell or are they just in hurry and typing the wrong keys? Probably a combination of both but for goodness' sakes, fix it! This is a reflection on the individual agent that he/she is not good with detail, not well educated, and not very professional. Plus it is a reflection on all agents. You can imagine what the readers may be saying to themselves. Don’t they know how to spell? Don’t they have spell check?

 

To be a real estate agent, you do not have to be English major or even have a college degree. But take a couple of minutes to proof read your product.

 

 When I first started in real estate, I used to do flyers on all my listings. The program had spell check and I thought I carefully proofread them each time. I had this lovely large home and I used the term “Turnkey” in my flyer. I had it listed for several weeks and was doing an open house when a prospective buyer walked in to visit and asked me if I had prepared the flyer.  While smiling, I said “Yes I did, why?” He then asked me what a “turkey” house was. I was horrified!! When I thought that this flyer had already been distributed by 60-80 interested buyers already and perhaps they all saw turkey instead of turnkey. Later that day, I showed several of my co-workers and not one of them spotted the typo so I think it may have been hidden well. But believe me, this taught me a valuable lesson. Look over your work product and read, read, read……. The sad thing here, I am not perfect and I had read this flyer over several times and just didn’t spot it!

 

No pictures in the MLS is my #2 Upset or the main picture taken with a cell phone. I saw 2 of those while finding my misspelled words just now. I think to myself, how lazy can this agent be. Surely we must all have digital cameras as the price is so inexpensive these days.

 

One of the funniest things I ever saw was a new REO listing with1 picture in the MLS. The agent put in a picture taken when the police were there at the eviction as the car was parked right in front on a dirt circular driveway. Apparently the agent had never gone back to take another picture since. Funny but sad!

 

For the majority of you, this is not directed at you but just the few agents who are in a hurry and don’t care! I have had misspellings in the past and I am sure I will in the future but all I am saying is proofread and you will have less errors and your image as a professional will be good.

 

*Our MLS which covers most of California now, will fine agents if they fail to add a front view picture within 10 days of entry of listing.

kristin hamilton redlands real estate agent

 

A really bad photo is my #3 Upset: Can you believe this messy photo? Would you take your buyers to see this house? Either shoot higher than the mess or leave the photo out completely. You do not have to be a professional photographer but with the great digital cameras we have now, it is not too hard to take numerous photos of the room and then go home and crop it. It should not be your intention to mislead the consumer but you want to make the home look good. You want the prospective buyer to see all the nice qualities and cover up any messes.

 kristin hamilton redlands real estate agent

I actually saw this picture in the MLS; Can you imagine?

My MLS lets us put in 35 pictures so I typically put in all 35. The first place your listing shows up is on the computer so give the buyer a complete picture as I feel, the more the better. Maybe a buyer will call you to show them the house. That’s what we want, right?

 

*Make your listing look great so that homeowners know what a professional real estate agent you truly are. Perhaps they will call you to list your house as well.

kristin hamilton redlands real estate agent

 

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Regina Cowell 04/13/2012 08:43 AM
  2. Sandra Maselli 05/01/2012 07:18 AM
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Bob,

They also say “I am not representing my seller to the fullest because if we cleaned up the property, we could net more money.” Sometimes they are not cheap to fix either. But the pictures are funny!

 

Apr 14, 2012 11:08 AM #85
Rainer
107,636
Ric Mills
Keller Williams Southern Az - Tucson, AZ
Integrity, Honesty, and Vast Real Estate Knowledge

LOL, I hate the no picture or two or three.  Show the home or don't list it.

Apr 14, 2012 12:57 PM #86
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Ric, I agree; do your done thoroughly or don’t do it at all.

Apr 14, 2012 01:35 PM #87
Ambassador
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

 

Hi Allison,

Thanks so much for stopping. I am glad I have found so much support here on my 3 biggest gripes. It is so important for us to always be ethical and show a professional side to the public at all times. Have a great weekend.

 

Apr 14, 2012 01:41 PM #88
Rainmaker
366,823
Sylvie Stuart
Keller Williams Check Realty 928-600-2765 - Flagstaff, AZ
Home Buying, Home Selling and Investment - Flagstaff, AZ

It's amazing how much we see this, huh? I laughed so hard at some of your examples. Very sad. I don't understand why in the world some of the photos make it through to get posted (or taken for that matter). There are a lot of homes with just one exterior photo, too. Frustrating!

Apr 14, 2012 05:10 PM #89
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Sylvia,

Yes it is very sad. Why bother if you cannot take a front view. I was doing a BPO one time and someone had put the side of the house as the front so our pictures did not match. I drove back to the house and I had the front view. I had to send 4-5 more pictures to show the entire property. Some people cannot even figure what side is the front. Typically it is the street side to the address.

You have a nice weekend and thnks for stopping.

 

Apr 14, 2012 05:27 PM #90
Rainmaker
264,402
Carla Freund
Keller Williams Preferred Realty - Cary, NC
Raleigh - Cary Relocation & Luxury Home Specialist

Wow - those pictures are Amazing! You should thank the listing agent for saving you time. There have been times I've shown a house and wished they had put photos like that in the MLS so I wouldn't bring my first time home buyers. However, it might help pinpoint properties to take investors to.

Apr 15, 2012 07:36 AM #91
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Carla,

Good point! Once I showed a house to some buyers and they were so mad that I dared to take them there so a picture like that would have saved me as well.

Have a nice weekend.

Apr 15, 2012 10:04 AM #92
Rainmaker
58,818
Steve Facella
ReMax Prestige - Lake Worth, FL

I share these peeves with you... The spelling is a big one but the pictures bug me more. I have even seen screen shots from Google Street View as the main listing photo! Can you believe that???

My next is a agent who answers their phone with just a Hello... Like I was calling my mother. I'm sorry.. Am I not calling a professional. How about Hello, this is... At least then I know I am calling a business and not just somebody's house... Or their voice mail announcement has no English in it and is too full to accept another message.

Apr 16, 2012 11:15 AM #93
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Steve,

 I have seen screen shots from the Google Street View too. Amazing and so lazy!

I to have called agents and get a  "hello". When I asked if this is John Doe, Real Estate agent, then I get the "Oh yes this is John Doe; how may I help you?" Very unprofessional!

Thanks for stopping Steve and commenting. I appreciate your comments.

Apr 16, 2012 01:18 PM #94
Rainmaker
15,641
Pat Rentz
VIP Inspection Services Inc - Cary, NC

Hi Kristin,  as a home inspector I use the MLS for information about the home to estimate time for the inspection and to price the inspection.  You'd be surprised at how many ATTACHED garages are listed as DETACHED.  Or how many times the foundation description is incorrect.  Really?  Did the agent not see the crawlspace vents and access door?  Or that the TOTAL square footage equals the Living Area plus the Other Area.  I understand that the buyer is only looking at the Living Area square footage, but we have to inspect the Other Area also, which includes the patios, decks, garage, unfinished basement, closets, storage rooms, etc.  These areas can add another hour to the inspection time. I guess some agents just don't care.

Apr 18, 2012 04:33 AM #95
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Pat,

You have given me some good information. I am also a REO agent so we learn to go into a house and summarize what is wrong in 5-10 minutes before we actually send a contractor out to send us a bid. I have learned so much over the years from doing this plus I usually like to meet the contractor. My contractors tell me what signs they look for so I then start looking for this too. I always go when the home inspector is working for my client but sometimes will stop by at the end of the other side's inspection just to see what was found. You all have so much knowledge and I try to grasp just a little of it.

I agree with you on the detached and attached. I am thinking the title may say detached and the agent goes off the old outdated title report instead of visually looking but  agent should have some recent pictures showing if a newer garage was built? Our MLS has two places for detached: 1) is the building attached like a condo or duplex and 2) Is the garage attached. I typically see yes to 1 as they think it is the garage but no the MLS is asking about the building. This is the error I see a lot.

After reading your comments, I will remember them the next time I enter a new listing. I sometimes leave type of foundation blank as I do not want to put a mistake in the MLS if it is something I am not sure of.

Thanks so much for commenting and I am sure a lot of agents will read your comments and say thanks.

 

Apr 18, 2012 09:18 AM #96
Rainer
30,552
Peter Rozsa
Cupertino, CA - Cupertino, CA

Somebody should tell everyone there's no such word in the English language as "THRU"!!!!!

 

The correct spelling is "THROUGH".

 

I guess after looking at millions of McDonald's signs for "DRIVE-THRU" or road signs "THRU-TRAFFIC", most people assumed it was the correct spelling.

 

Apr 24, 2012 01:53 PM #97
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Peter,

Thanks for stopping and yes you are so correct. I think we all abbreviate words and it is a bad habit. Have a great week.

Apr 24, 2012 02:42 PM #98
Rainmaker
89,670
Jim Brooks
The Brooks Team- Realty One Group - Henderson, NV

Kristin,

 I completely agree. There is no room for typos in a field as specific as the "description" field. Futhermore, there should always be pictures for MLS listings.

Apr 30, 2012 01:59 PM #99
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Jim.

Thanks so much for stopping to comment. I am so glad you stopped as this makes 100 comments on my post and it was a goal of mine. Happy Monday and hope a few that read this realized they needed to improve. I am sure most of us are good at spelling, have good English skills and know to take more than 1 picture.

 

Apr 30, 2012 02:17 PM #100
Rainer
39,924
Jon K. Judd
Keller Williams Realty - Central Delaware - Dover, DE
GRI, e-PRO, SFR, Delaware Homes

I totally agree with you and the "biggest upsets".  I know i've had to be careful with the "automatic" spell checker on my cell phone.  It seems to throw in words that don't always bring the true meaning of what I wanted to say.  Of course a little personal proof reading would be good... prior to being so quick on the send button.  Really enjoyed some of the photos on this post.  I've known some who would post without any photos just to get it listed and then put the photos on a few days later.  I think you owe it to your seller and yourself to do it right from the beginning.  It should be part of your checklist.  Photos should go in along with the listing.

Jon

May 03, 2012 06:09 PM #101
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Jon,

I totally agree with you about my comments in the blog and also about the cell phone spell checker. I go back, correct, edit again and again and think my text message looks OK and send it and it has some other words and not the ones I wanted. OMG...that was not the word and I typed but the phone thinks they know more than I do. I laughed when I read your comments. So true Jon and thanks for stopping and commenting.

May 03, 2012 07:12 PM #102
Rainer
31,808
Garry Edwards
Exit Realty Lucky Associates - Newark, NJ
GRI, CDPE, e-Pro

Kristin,

I couldn't agree more! Not only spelling and "bad" photos but one thing I don't understand is when an agent uploads five or six photos in the MLS and the photos only show the outside of the property.

May 17, 2012 01:21 PM #103
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Kristin Hamilton
Keller Williams Realty - Redlands, CA
(909) 557-6966, CDPE, SFR, CHS-Redlands/Loma Linda

Hi Garry, 

I totally agree because if there are only a few photos and none of the inside; what does this tell me? The insides are trashed, ugly or both! And the agent is lazy so do I really want to work with him/her? The only exception is when a tenant will not allow the Realtor in yet but then of course there would be comments in the Realtor section explaining what is going on.

Thanks for stopping Garry and have a great week and upcoming weekend.

May 17, 2012 02:05 PM #104
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