Don't Lose The Keys To The Castle!

By
Real Estate Agent with RE/MAX Elite 513.265.3004 www.LizTour.com SAL.2002007747

KeysDon't Lose The Keys To The Castle!

Every time we call to schedule a showing for a home on the market, we have an implied contract of sorts with the sellers.  They've granted us the keys to their castle, and with that trust we have some obligations:

  • To show up when scheduled, and if something happens to prevent that, to at least make the attempt to let them know we're not coming.
  • To be respectful of their property.  No tracking mud across their white carpets, no breaking things just to find out if there's hardwood flooring under the carpet, don't let the dog and cat out, etc.
  • To keep our buyers from poking their noses where they don't belong and handling stuff they shouldn't be handling.  Personal property doesn't convey, so no poking around in the desks and dressers, no touching the artwork or that sports memorabilia collection either.
  • And not least important, is leaving the home secure when we leave.  Doors and windows locked, and the key put away and inside the lockbox, secure from anyone who doesn't have authority to be there.

And for some reason that last part seems to be challenging to too many agents, and by too many, to us, even one agent not making sure the doors are locked and the key put away properly is one agent too many.

We're primarily listing agents, and it's shocking the number of times we get notified by our sellers that they came home and found the back door unlocked, a window opened that wasn't open before the showing, or some other violation of home security.

Today we showed four homes, a mix of electronic lockboxes and combination lockboxes.  Of those four, TWO weren't properly secured.  One home had the electronic lockbox only half reassembled, so the key holder could be pulled out by anyone who walked along.  Then the last showing of the day the combination lock was already set to the opening combo.  Again, anyone could have come along, slid the key cover over and had full access to the home.  Just not cool in any way shape or form.

When finishing up a showing, it's critical to check the doors to make sure they're locked, and to double check the lockbox to make sure the key is safe and secure.  Only then should we be leaving for the next home on our list.

Serving Warren County's residential real estate needs,
Liz and Bill aka BLiz

Posted by

REALTORS(S) Serving Warren County Ohio & Adjacent Areas

The Liz Spear Team of RE/MAX Elite
Elizabeth & William Spear
Ask for us by name if you visit the office!

EHO Two locations: Lebanon & Mason, OH
Liz direct:  513-265-3004
Bill direct: 513-520-5305     
Fax: 866-302-8418

MailTo:  LizSpear@Go-Concepts.com

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  1. Lenn Harley 04/16/2012 04:58 AM
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Topic:
Real Estate Best Practices
Groups:
Club Chaos
"Whacked"!!!
RE/MAX Active Rain Bloggers
Realtors®
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Tags:
lockboxes
showing homes

Comments 63 New Comment

Ambassador
1,362,188
Liz and Bill Spear
RE/MAX Elite Warren County Ohio
RE/MAX Elite 513.265.3004 www.LizTour.com

Mike, If I were that listing agent I'd be after the showing agent and/or broker to be picking up the tab for that TV.  Wonder if their E&O would cover the cost?

April 17, 2012 06:37 AM
Rainmaker
647,221
Barbara Hensley
Homes for Sale in Rockwall County, Texas
RE/MAX Properties

Liz & Bill - I always carry a good listing inventory too and feel like I need to shout BRAVO!!!  It amazes me what people, including some agents, will do in a home while showing.  

April 17, 2012 12:47 PM
Ambassador
1,362,188
Liz and Bill Spear
RE/MAX Elite Warren County Ohio
RE/MAX Elite 513.265.3004 www.LizTour.com

Barbara, We're usually between 10-15 listings, so obviously we get the good, the bad and the ugly coming back on behavior.  Kids toys broken, doors open, floor pulled up and more.  Just a little respect too much to ask for the sellers?

April 17, 2012 12:56 PM
Rainmaker
926,164
Lisa Von Domek
....Experience Isn't Expensive.... It's Priceless!
Lisa Von Domek & Associates LLC, Real Estate Broker/Associate with Real Living Real Estate Group www.LisaVon.com

Hello Liz and Bill,

I actually had one agent that statedto me "I know that I opened the key with the door, but nowI  can't find it to lock up.  So, the door must have been unlocked when I arrived"  I won't tell you my response....LOL

 

April 17, 2012 01:27 PM
Ambassador
1,362,188
Liz and Bill Spear
RE/MAX Elite Warren County Ohio
RE/MAX Elite 513.265.3004 www.LizTour.com

Lisa, That's another big smack to the back o' the head!

April 17, 2012 03:23 PM
Ambassador
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Liz and Bill Spear

RE/MAX Elite Warren County Ohio
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Additional Information

REALTORS(R) serving Warren County Ohio and surrounding areas. Observing and reporting on real estate and related topics to help your quality of life! And if you're asking where is Warren County Ohio? We fill the space between Cincinnati and Dayton. Perfect for enjoying the bigger cities without living in them. Places like Mason, Lebanon, Springboro, Waynesville, Franklin and more. Plus lots of rural properties available too. We work with both residential homes buyers and sellers.