In one, people report receiving phone calls—in addition to emails—from scammers claiming to be from the BBB. These callers offer help to remove a virus from the recipient's computer. They claim the computer was infected when the owner downloaded a virus from an email scam using the BBB name. The BBB is cautioning not to give out any personal information to callers or to install or download any software they recommend.
Should you receive a suspicious email identified as being from the BBB, don't click on any links or open any attachments; doing so could unleash a virus. You can test the links by using your mouse to hover over them. The destination of the links will appear in a small pop-up box next to the link or at the bottom of the screen. If the email is a scam, the website shown will not be a BBB.org URL. After you've confirmed the email you received is a scam, the BBB has asked that you forward it firstname.lastname@example.org and delete it from your inbox. Also, make sure your virus software is up to date and run a virus scan.