Me : "Hello this is Ellie"
New Client (NC) : " Hello"
Me : " Hello this is Ellie, who am I speaking to?"
NC : "Hello my name is Tom"
Me : " Hello Tom, how can I help you today?"
NC : "My house burned down"
Me : " How terrible, how can I help you?"
NC : " Can you fix it?"
Me : " I am very sorry Tom, but no, I can't" Can I find you a new house?"
NC : " OK"
Me : " What kind of house would you like?"
NC : " I want a house with a flat door (?), a small library, a few bedrooms and a window box with flowers in it"
Me : " OK, how many bedrooms do you need?"
NC : " 3 would be good"
Me : " Who is going to be living in the house?"
NC : " Me, my wife and my child"
Me : " What are their names?"
NC : " My wife is called Lola and my son is James"
Me : "What other rooms are special to you? Did you need a kitchen? Does your wife like to cook?"
NC : "Yes, we need a kitchen with a stove because my wife likes to cook tomato salad & soup"
Me : "What about a yard?"
NC : "Yes I want a yard with a trampoline and a playground"
Me : " How soon do you want to buy a house Tom?"
NC : "In about 18 or 19 years"
Me : " OK Tom, thanks for calling, I will take a look for homes that match your needs and get in contact with you"
NC : " OK, thank you.......Goodbye"
A few minutes later my 5 year old son walked into the room with a grin as big as a Cheshire cat. I am sorry Mummy, but you didn't get a call from a new client, that was me pranking you!