New Referral Source * FORMER TENANTS! I better establish a TENANT/CLIENT discount!

By
Real Estate Broker/Owner with Gibson Management Group, Ltd.
http://actvra.in/zvm

I received an e-mail yesterday from a former tenant who bought a home 3 years ago.  They have gotten their job "offer of a lifetime" and need to leave the area.

Click on Photo to Enlarge

In his e-mail he says..."My wife and I rented a property from you in 2008 and had a VERY good experience".

He gave me the address of their property and the developer/builder is still building out the project so the option of selling the property would be at a loss.

I sent him a return e-mail with a rental range and he immediately responded that that range would WORK FOR THEM.

I'm going to do a property presentation to them on Tuesday afternoon and I have already downloaded the builder's floor plans for the property from the original MLS listing.

This happend twice last year and I guess I better establish a TENANT/Client discount management program for these clients.

I L♥VE it when a plan comes together for former tenants so they do not have to sacrifice the value of their home for their "dream job".

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Topic:
ActiveRain Community
Location:
Virginia Fluvanna County
Groups:
CUSTOMER SERVICE
VIRGINIA
CHARLOTTESVILLE REAL ESTATE
Real Estate Trends
Property Management
Tags:
gibsonmanagement
homes for rent
homes for lease
fluvanna
charlottesville
landlordwhisperer
rental property management

Comments 8 New Comment

Show All Comments
Rainer
231,286
Donald Reich
Prudential Centennial

That's GREAT! Repeat business is a sign that you are doing something right. Keep up the good work!

April 30, 2012 03:57 AM
Rainmaker
313,069
Frank Laisch
"The Insurance Guy"
Stewart Title Company

Wallace, That is so Great when people come back, It says a lot about you & your service! Congrats!!

April 30, 2012 04:05 AM
Rainmaker
1,075,494
Wallace S. Gibson, CPM
LandlordWhisperer
Gibson Management Group, Ltd.

I take this as the HIGHEST compliment to my services and professionalism....they already KNOW I will take care of their property and service the residents' needs!

April 30, 2012 04:11 AM
Rainmaker
998,327
Conrad Allen
Webster, Ma, Realtor
Re/Max Professional Associates

Hi Wallace.  Years in the business do result in referrals for the good agents.  Congratulations.

April 30, 2012 04:39 AM
Rainmaker
360,327
Cathy Bureau
Your Personal Real Estate Concierge
www.GreenHomeRealty.com

Hi Wallace - That's what happens when you provide great service. Happy Monday!

April 30, 2012 04:51 AM
Rainmaker
1,075,494
Wallace S. Gibson, CPM
LandlordWhisperer
Gibson Management Group, Ltd.

They KNOW I take care of my properties and have the resources to keep their new home in top condition at a reasonable cost!

April 30, 2012 05:15 AM
Rainmaker
409,162
Michelle Francis
Realtor, Buckhead Atlanta Homes for Sale & Lease
Tim Francis Realty LLC

Walace,

You go girl!  I love referrals - just got a call today - not a former tenant, but a nice lady who can't sell her home.  My name  kept coming up as THE person to call for the area.  Love it. 

All the best, Michelle

April 30, 2012 09:50 AM
Rainmaker
528,791
David Burrows
No Pressure, Just Seriously Devoted to Real Estate
Classic Realty

Good service truly pays off. I'm glad you shared the post.

May 01, 2012 03:35 AM
Show All Comments
Rainmaker
1,075,494

Wallace S. Gibson, CPM

LandlordWhisperer
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