To give feedback, or not to give feedback, that is the question

By
Real Estate Sales Representative with RE/MAX Preferred, West Chester, PA, RS152252A RS152252A

One of the duties of a listing agent, in my opinion, is to get feedback from agents who show my listings.  Most sellers want to know what people are saying about their home and often, until they learn otherwise, sellers start calling their agents for feedback, almost as soon as the buyers have left their home.

Feedback is a funny thing.  If a buyer really likes a property, the listing agent won't really need to call the showing agent.  The showing agent will call the listing agent to let them know there is interest.  If a showing agent doesn't respond to emails or phone calls regarding the showing of a particular property, it's safe to assume there's no interest.  Here's the dilemma though.  Without knowing WHY there is no interest, a seller and the listing agent can't improve the home and their chances of a sale with the next showing.  If no one takes the time to respond to emails and phone calls, and no feedback is given, some things that perhaps the seller could do to improve their home will go undone.

It takes me literally 2 seconds to respond to feedback emails.  I try to do it the day or the day after a showing.  Yes, I'm busy too, but my sellers like feedback, so I have to assume my fellow real estate agents have sellers that like feedback as well.  For me, it's a courtesy that I am happy to do for people that share my profession.    Occasionally I get so busy that I may forget, but when the second email comes in, I answer it.  It's a common and a professional courtesy.

I've heard all the reasons not to give feedback.  You won't tell me one in the comments that I haven't heard already.  Feedback is part of our jobs as listing agents, whether we like it or not.  

Posted by

Susan C. Mangigian

re/max preferred
1595 Paoli Pike, Suite 101,West Chester, PA  19380

610-719-1700 main office, 610-299-6237 cell 

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Re-Bloggged 2 times:

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  1. Chuck Carstensen 05/04/2012 06:39 PM
  2. Charles Stallions 05/17/2012 05:29 PM
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Topic:
Home Selling
Groups:
"Whacked"!!!
Diary of a Realtor
REALTOR LIFE
Pennsylvania Professionals
Club Chaos
Tags:
listing and selling homes
getting sellers feedback on showings

Comments 48 New Comment

Rainmaker
312,685
Sandy Acevedo
RE/MAX Masters, Inland Empire Homes for Sale
951-290-8588

Hi Susan, If asked, I give feedback, especially when the listing agents makes it very easy.

May 05, 2012 08:48 PM
Ambassador
867,587
Debbie Reynolds
Your Dedicated Clarksville TN Real Estate Agent
Prudential PenFed Realty, "The Real Debbie Reynolds" Your Clarksville Real Estate Professional, 931-920-6730

Susan, I can tell by the responses that this is a touchy topic. I agree with you that it is a professional courtesy to give feedback to the other agent. There are so many ways to do ask for it, but make it easy for the agent so it won't take much time.

May 07, 2012 08:03 AM
Rainmaker
564,446
Robert Rauf
HomeBridge Financial Services (NJ)

Hi Susie!  One hand washes the other, and Feedback is part of the game.  It is so much easier to have "that" conversation with the seller to say, "everyone says your house smells like the litterbox, and that was a big turn off to their buyer" that way they wont throw things at you :)

May 08, 2012 11:26 AM
Rainmaker
545,631
Susan Mangigian
Chester & Delaware County Homes, Delaware and Ches
RE/MAX Preferred, West Chester, PA, RS152252A

Bill, Same here.  I appreciate it when other agents give me feedback so I give it in return.

Sandy, same here.

Debbie, It's a touchy subject although I'm not sure why.  It seems like a common courtesy to me.

Hi Robby!  you are right.  It is easier with backup to have the sellers comply with good marketing.  xxoo

 

May 08, 2012 02:46 PM
Rainmaker
398,592
John Cannata
Texas Home Mortgage - Purchase or Refinance
214-728-0449 http://TexasLoanGuy.com

Im not an agent, so perhaps my opinion wont count... but I think its important and really wouldnt take long to provide feedback. Sure, you may have checked out 10-12 homes that day with the buyers but its really only adding maybe 30 more minutes to your day to provide a quick feedback email to the listing agent.

May 11, 2012 08:01 AM
Rainmaker
545,631

Susan Mangigian

Chester & Delaware County Homes, Delaware and Ches
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