This is my week for handing out kudos for great customer service.

By
Home Stager with Shaken...with a Twist 216.633.2092

This is my week for handing out kudos for great customer service.

Yesterday, it was  Pummel's Home Furnishings, Inc. Rocks!



Ganley Subaru of Wickliffe  is where I leased my new Legacy from last week.  The Service Advisor, Jason Bevione is the person I dealt with throughout the debacle with my stolen car.  When he advised me that day that it would be best to either purchase or lease a new Subaru rather that repair my old car, he explained the advantages of leasing very thoroughly.

 

Jim Santa Maria, one of the Salesmen at Ganley, helped me from there.  Friendly, knowledgeable and made the process quite painless.  I only took one car out for a test drive and that's the one that is sitting in my driveway right now.  Jim was helpful, courteous and a pleasure to work with on this deal.  

 

Of course a manager is always involved.......in steps Ernie Coons, the Used Car Manager, even though this was a new car.  Ernie crunched the numbers and made it all happen.  He worked with me until we came up with a number that I was comfortable with for my monthly payments.  With all due respect, not your typical "used car salesman".

 

Teresa Salvatore, the Business Manager was truly amazing.  First, she apologized for me having to wait, which wasn't necessary at all.  She went over the contract with me and all of the paperwork involved and thoroughly explained everything.  There wasn't a stone un-turned by the time we were finished.  We had a few laughs, told a few stories and I was on my way.

 

Excellent Customer Service

 

********************

 

The way it should be!  

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Topic:
ActiveRain Community
Location:
Ohio Lake County
Groups:
"Whacked"!!!
Bartender, Make it a Double
Take It Off In The Rain
Stager's Coffee Clutch
Addicted to Active Rain
Tags:
real estate agents
home stagers
interior decorators

Comments 16 New Comment

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Rainmaker
1,295,012
Roger D. Mucci
Lets shake things up at your home today!
Shaken...with a Twist 216.633.2092

Up until now, mine haven't been "fond" memories either BLiz..............but these guys and gals hit it out of the park with customer service.

Hey Josh, I was hoping you'd drop by this morning....................LOL.  Where's Mona when you need her?

Sheila, I see Josh beat you  here this morning.  Yes, excellent customer service is rare indeed, so it was so special.

True, and I did Conrad, hence the kudos.

Thanks Charles, very kind of you to say.

Great to hear Dorie.................glad you found someone that does the right thing in Austin.

Low key day Q Man...........it's my Thursday With Mickey!  Thanks man, love the new ride.

I'll take anything that looks like a Porsche Joanna............even if it's just the angle of my Legacy.  My Suzuki looked just like my friend Mercedes from the back.  Glad you found Diane.

Nice compliment BU-FU, thanks so much.  No car alarm.............yikes!

I'm a firm believer in giving credit where credit is due Craig. It's so easy to bitch and people always take the time to do that, but rarely do they take the time to recognize or acknowledge great customer service.  Thank you sir.

Thanks MM, they rock just like you!

May 10, 2012 07:15 AM
Rainmaker
925,074
Sheila Anderson
The Real Estate Whisperer Who Listens 732-715-1133
Referral Group Incorporated

Indeed he did Roger. I was out having a mammogram, oh well. Did I wish you good luck this year?

May 10, 2012 08:01 AM
Rainmaker
1,295,012
Roger D. Mucci
Lets shake things up at your home today!
Shaken...with a Twist 216.633.2092

You always wish me good luck my friend................hope the mammogram was just a routiine thing Sheila.  Wishing you good luck this year!

May 10, 2012 08:08 AM
Rainmaker
1,141,855
Wanda Kubat-Nerdin
Your Southern Utah Residential Real Estate Agent
Prado & Kramer Real Estate, St. George, UT 435.632.9374

Congrats on the sweet ride Roger! The second car I bought was a Subaru, loved it! This is a good looking car that will serve you well.

May 10, 2012 08:39 AM
Rainmaker
1,295,012
Roger D. Mucci
Lets shake things up at your home today!
Shaken...with a Twist 216.633.2092

Thanks Wanda, so far, so good, I'm really pleased with my Subaru.

May 10, 2012 08:44 AM
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Rainmaker
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Roger D. Mucci

Lets shake things up at your home today!
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