How Often Does The Mountain Come To Mohammed??

By
Managing Real Estate Broker with RE/MAX Executive Realty

re/max executiveDoes your real estate office get walk-ins?  We certainly do have a good share of walk-ins, and I’m sure it’s because of our convenient location in a shopping plaza.  I’m in the office every day.  I do not take any business from the office, even if I’m the only one who is there. 

We have an administrative assistant at the front desk answering the phone, making appointments for showings by other agents and taking names and numbers of walk-ins to be forwarded to the agent who is next on the “up list.” 

The flaw in the system is that there should be an agent covering the office at all times, in my opinion.  Walk-ins deserve to be serviced immediately.  All business deserves to be serviced immediately. 

Have we become so independent that we think of up-time as a task that only “hungry agents” or “new agents” handle?  Under the category of up-time, there are generic calls that continually come into the office because of the massive amounts of advertising that is done by everyone.  Today we had a seller walk in to sell two properties in Franklin, and there was an agent in the office today.  "Lucky" would be a good name for her!!!!

Many times, a buyer will call to speak to an agent about a first time purchase.  That buyer has seen a town full of RE/MAX Executive signs and that initiates the call.  One would think that a hungry agent would be covering the office to service that type of call.

The next time an agent complains to me that she needs a deal my answer will be to spend some time in the office.  There is business walking in and potential clients calling almost every day.  The mountain does come to Mohammed at RE/MAX Executive Realty in Franklin MA!!

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Topic:
Real Estate Sales and Marketing
Location:
Massachusetts Norfolk County Franklin Top Listing Real Estate Office Re/max Executive Realty
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Tags:
up time in a real estate office in franklin ma

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Rainmaker
375,638
Nancy Laswick
Your Phoenix/Scottsdale REALTOR®
REALTY ONE GROUP

Hi Barbara, with the examples you've given it sounds like agents would want "up time". It takes a lot of work to get people in the door it seems to me that it's only smart to have someone there who can work with a walk in.

May 15, 2012 03:23 PM
Rainmaker
1,824,216
Barbara Todaro
"New Franklin MA Homes"
RE/MAX Executive Realty

Nancy.... I think they're somewhat spoiled !!!!   they want the business, but they don't want a schedule that requires them to be in the office.... that's a unanimous vote.....unanimous!!! 

May 15, 2012 03:26 PM
Ambassador
745,278
Brenda Mullen
Your San Antonio TX Real Estate Agent!!
RE/MAX Access

If your office gets that much walk in traffic, seems to me that floor time would be prudent lol :)!  Lucky is right for the agent that got two listings lol :)!  

May 15, 2012 07:11 PM
Rainmaker
1,751,268
Gita Bantwal
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel
RE/MAX Centre Realtors

I agree there should always be an agent at the office for walk in customers. 

May 16, 2012 06:51 AM
Rainmaker
1,824,216
Barbara Todaro
"New Franklin MA Homes"
RE/MAX Executive Realty

Brenda.... ha

Gita.... that's my opinion too....

May 16, 2012 06:59 AM
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Rainmaker
1,824,216

Barbara Todaro

"New Franklin MA Homes"
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Additional Information

The Kuney-Todaro Team is the "#1 team in Franklin's #1 office." Our expertise is in marketing new construction and resale properties. New construction is our niche and we have sold 40 subdivisions in the area of Franklin MA.