Does your real estate office get walk-ins? We certainly do have a good share of walk-ins, and I’m sure it’s because of our convenient location in a shopping plaza. I’m in the office every day. I do not take any business from the office, even if I’m the only one who is there.
We have an administrative assistant at the front desk answering the phone, making appointments for showings by other agents and taking names and numbers of walk-ins to be forwarded to the agent who is next on the “up list.”
The flaw in the system is that there should be an agent covering the office at all times, in my opinion. Walk-ins deserve to be serviced immediately. All business deserves to be serviced immediately.
Have we become so independent that we think of up-time as a task that only “hungry agents” or “new agents” handle? Under the category of up-time, there are generic calls that continually come into the office because of the massive amounts of advertising that is done by everyone. Today we had a seller walk in to sell two properties in Franklin, and there was an agent in the office today. "Lucky" would be a good name for her!!!!
Many times, a buyer will call to speak to an agent about a first time purchase. That buyer has seen a town full of RE/MAX Executive signs and that initiates the call. One would think that a hungry agent would be covering the office to service that type of call.
The next time an agent complains to me that she needs a deal my answer will be to spend some time in the office. There is business walking in and potential clients calling almost every day. The mountain does come to Mohammed at RE/MAX Executive Realty in Franklin MA!!