The Good And Not So Good Both Start At The Top....With Broker/Owners

By
Managing Real Estate Broker with RE/MAX Executive Realty 104763
http://actvra.in/BPZ

We’ve all experienced working with agents who would rather sell their listings themselves rather than cooperate with other agents.  I just wrote a post about this topic.  One comment sticks in my mind, and that was the statement by Barbara Altieri.  She made a point of saying that if she were management, that type of agent would be gone.

Barbara’s right.  It all starts with the Broker/owner.  If this element was not hired, there would be no need for this discussion; if the Broker/owner’s main goal was not solely income, this topic would be mute; and if the Broker/owner interviewed more thoroughly, the office that is saddled with this element, would not be!! 

It all starts at the top.  If Broker/owners would be more selective in their hiring procedure, this element would not be affiliated with top offices that have a concern about ethics and an interest in cooperating with other agents. 

We don’t have this element in our office.  We’re set up to cooperate with all agents.  We appreciate facilitators and will pay them just as we do cooperating agents.  It’s difficult to maintain that environment, especially when seasoned agents are continually inquiring about joining our sales force. 

You never know when greed will surface.  We’ve had our share of questionable agents (being kind with that description) and they are gone.  There were many lessons learned from past debacles, and those lessons will remain in the forefront in my mind for all future hiring.

Posted by

Barbara Todaro, sales manager of RE/MAX Executive Realty 

Team Leader of The Kuney-Todaro Team

308 W. Central St

Franklin, MA 02038

508-520-9881

www.todarosellsfranklinma.com

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Rainmaker
753,766
Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ
Broker/Owner

HI BARBARA!  Oh I tell ya - there are several agents here that do that and it is so frustrating - not for me - but for the buyer.  It's amazing that these agents think of themselves more than what's best for both sides.  But anyway - as a Broker - I agree with you and Barbara!

May 25, 2012 10:30 AM #1
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Hi Gab.... it's so important for broker/owners to not be shortsighted..... the money may be there, but if the method of getting that money is not ethical, there's nothing gained....you're losing your reputation....

May 25, 2012 10:35 AM #2
Rainmaker
855,795
Fred Carver-Top Realtor Victoria, BC
Re/Max Camosun Victoria BC Real Estate - Victoria, BC
Accredited Victoria BC Real Estate Consultant

Hi Barbara.... Co-operation and networking make our Business Go," United We Stand Divided We Fall"

Cheers, Sell Lots of homes in Franklin this weekend!

May 25, 2012 11:00 AM #3
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Hi Fred..... yes, that's what makes our business go.... have a nice weekend, fred...

May 25, 2012 11:04 AM #4
Rainmaker
1,438,777
Anita Clark
ColdwellBanker SSK Realtors ~ 478.960.8055 - Warner Robins, GA
Realtor - Homes for Sale in Warner Robins GA

Barbara: Unfortunately there is still some of that mentality alive and well...no sense in it (IMO)!

May 25, 2012 12:44 PM #5
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Anita..... in this economy, there are broker/owners who only care about surviving and that bottom line.... they are not going to dismiss the unethical agent who adds income to their books.... they should but they won't.... we deal with it all the time when we co broke with these agents.....

May 25, 2012 12:49 PM #6
Rainmaker
617,558
Martha Brown
Long & Foster Real Estate, Inc., Annapolis MD 21403 - Annapolis, MD
Your Homes Around Annapolis Agent

I would much rather have another agent bring the buyer and contract then handling both sides myself although I have but not because I was after selling my own listing. It just happened with all parties aware I worked for the seller. Brokers definitely need to be more hands on which has gotten harder since so many agents do not even come to the brick and mortar office anymore.

May 25, 2012 02:09 PM #7
Rainmaker
205,286
Peggy Wester
Realty Executives Integrity - Grafton, WI
Real Estate Agent Ozaukee & Washington County Real

I just read the post you referenced above. Reminds me of what happened last week Friday. I was on phones, received a call from a buyer who wanted to see one of our listings in an hour, and got the showing set up. On my way to the showing, the listing agent (who happens to be the "top producer" in our office) left a message on my voicemail that the same buyer had left a message for her a few hours earlier. She missed the call but because this is her listing she will show the house.

Long story short I ended up meeting with her and our Sales Director that afternoon to discuss what happened. The Sales Director agreed that this was a floor call -- the listing agent unfortunately did not return the call quickly enough for the buyer so the buyer moved on to another agent. She also agreed the listing agent should not have made the decision to show the house.

I have had conversations with our SD over the past few months about this agent's behavior and expectation that rules simply do not apply to her. And I was told that she is allowed to do whatever she wants because if we lose her, the office would likely close. I was stunned, to say the least, and am sickened that this sort of behavior is tolerated. Clearly the almighty dollar takes precedence over character and integrity in this case.

May 25, 2012 02:10 PM #8
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Martha.....the ones who need the most supervision are "unsupervised"......  and whenever we have a listing and a buyer wants to see it with us, we explain agency and we represent the seller.... we don't do dual agency..... we're listing agents and if the buyer doesn't want a buyer agent, we write it up....representing the seller.

May 25, 2012 02:20 PM #9
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Peggy.....that's exactly what happens in offices today.....without that unethical dishrag of an agent, the office will fold....so anything goes....anything that agent wants will be allowed.... it's common today....management is afraid and the top producer knows it.... disgusting.... it's not right...

May 25, 2012 02:23 PM #10
Rainmaker
617,558
Martha Brown
Long & Foster Real Estate, Inc., Annapolis MD 21403 - Annapolis, MD
Your Homes Around Annapolis Agent

ahhhh the brokers pet. A few years ago I had a client who I had helped sell a very difficult lot and was going to be selling her home in another community as well. This community was farmed by a team from my office who told my client that it was better to have two agents working for her than just one, me. When they listed her home I called the client and asked her what happened and she said she felt overwhelmed by them and before she knew it she had signed the agreement. When I told my broker he would not do anything unless I dragged my client into the middle of it which I did not want to do. It was not her problem it was ours. I was aghast at what they had done and later found out they had done similar things to other agents without even a nod from the broker. Unsettling and disheartening for sure.  

May 25, 2012 03:33 PM #11
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Martha.....that's horrible..... why do you stay there.... every office does not have that type of creature..... that's a low life that puts greed first and the broker/owner is on the same level.... it's greed and his bottom line that makes him allow that to happen.....all the agents should get together and leave...that broker/owner does not deserve to have good agents because he/she abuses them.

May 25, 2012 03:38 PM #12
Rainmaker
617,558
Martha Brown
Long & Foster Real Estate, Inc., Annapolis MD 21403 - Annapolis, MD
Your Homes Around Annapolis Agent

Barbara- I am not so sure it is not the same in other offices from what I hear through the grapevine. Sad but true. I have thought about it though and may be doing so soon. Will let you know. :0)

May 25, 2012 03:58 PM #13
Anonymous
Anonymous
Anonymous

Sometimes, the "greedy" broker is the owner!

May 25, 2012 04:19 PM #14
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Martha.... that's why you need to interview and then check opinions of other agents..... also, the largest office is not necessarily the best... before I joined RE/MAX, I was with a mom and pop and we were the top office in the town of Franklin.....REMEMBER, AN OFFICE IS AS GOOD AS THE AGENTS WHO WORK THERE...... we had no turnover for a 10 year period....and then I made a move that offered a great opportunity.....

Aimee....the greedy broker who allows this type of behavior IS ALWAYS THE BROKER/OWNER..... anyone else would not tolerate it..... it's greed and the thought of not being able to pay the bills!!!

May 25, 2012 04:24 PM #15
Rainmaker
690,487
Kay Van Kampen
RE/MAX Broker, RE/MAX Solutions - Springfield, MO
Realtor®, Springfield Mo Real Estate

Selecting the best agents to work in your office is a great task.  I'd rather have a few great agents, than a whole lot of agents waiting with their hands out for leads.  Not being a "greedy broker" is easy when you have good agents around you.

May 25, 2012 07:21 PM #16
Rainmaker
671,231
Wayne and Jean Marie Zuhl
Hallmark Realtors - Clark, NJ
The Last Names You'll Ever Need in Real Estate

I have a tough time understanding the mentality of this kind of greedy broker. We're all better when we work together. Good post.

May 26, 2012 04:14 AM #17
Rainmaker
89,410
Kalene Bagwell
Realty Executives Of Kansas City - Blue Springs, MO
Realtor - Selling Blue Springs - Kansas City Metro

Broker's pets as Martha mentioned above completely disgust me.  Years ago when I was a newer agent and easily intimidated by my broker, I actually had two listings taken from me. One was given to another agent in the office who knew the seller's son and was the broker's pet. The other listing, a laundry mat, was given to an agent she was recruiting to the office. The seller actually wanted to work with me but my broker and her son pretty much intimidated her into going with the other agents. I lost all trust in that brokerage and all the broker's associated with it after that. As soon as I was able, I moved. My current broker is very trustworthy, has high integrity and I am very happy.

May 31, 2012 09:19 AM #18
Rainmaker
2,072,834
Barbara Todaro
RE/MAX Executive Realty - Franklin, MA
"New Franklin MA Homes"

Kay.... brokers can't be greedy....it's self destruct....

Wayne and Jean....we all need to work together...

Kalene....  that's a horrible story... .. no one should experience that.... you should have left immediately..... just thinking about that makes my blood boil.... I hope you're kicking their asses now....

May 31, 2012 09:28 AM #19
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