Making sure it happens

By
Real Estate Broker Owner with Lane Realty GREC# 169695

When you open an email and see a not so pleasant message about a party in a transaction underway blasting someone for "not doing their job" you cringe.  Well at least I did.  It was a unique situation that caused a delay.  I really just can't go into too many details without a compromise to the privacy of the involved parties.  But in the end every person involved in a transaction is a human with a heart. Even the hardest of hearts can be reached if you try. 

What I can tell you is that a representative of the bank that owned the property was NOT at ALL happy that things were not progressing on the time line.  The listing agent was just asking questions about if we were going to close. (like am I going to get paid of questions)  The buyer was between a rock and hard place because when your boss's boss's boss is the Commander in Chief you really can't say "I can't make it work today, I have a closing to go to".  It was complicated and tempers were hot all around.

So I did my best to calm and defuse, I wrote an email back.  I explained the delay cause in the best detail I could and apologized over and over.  I did not blame anyone and I gave credit to the people who I could tell were working super hard on behalf of my client who was not at all to blame.  You know that old saying about catching flies with honey right?  I told the complete truth and I asked kindly for special consideration due to circumstances my buyer never expected. Not only did my buyer close today as planned, that person who typed that "this is way we do it and you have broker the rules" email yesterday typed a "thank you" email to me today for my apology in asking her to bend the time line to accommodate my client. 

And my client's family can't start to move in until tomorrow, but they closed.  I will give them their keys in the morning.  And trust me, this wasn't about my paycheck.  This was about my client.  I put my client first and worked really hard to get this done for them.  And I appreciate their loan officer and closing attorney that did the same.  I feel totally great that this client closed on their first home today. 

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the cat to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
Home Buying
Groups:
Welcome to my Neighborhood
Diary of a Realtor
BROKER'S BACK PORCH
ActiveRain Contests
Addicted to Active Rain
Tags:
closings

Comments 14 New Comment

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the car to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Ambassador
1,802,869
Chris Ann Cleland
Associate Broker, Northern VA
Long & Foster REALTORS®, Gainesville, VA

Cooler and nicer heads always prevail.  Glad you kept everything glued together while another party was busy ripping it apart.

June 15, 2012 03:16 PM
Ambassador
1,390,504
Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

Elizabeth- within the bounds of law, whatever it takes

Jane- reacting rarely turns out well

Chris Ann- yes, they usually do.

 

June 15, 2012 03:37 PM
Ambassador
574,429
Mona Gersky
GRI,IMSD-Taking the mystery out of real estate.
MoonDancer Realty, Dillsboro,NC

Tammy, I think everyone is jealous that I got to meet you.  You are just like your posts.  Your clients were so lucky to have you on their team.

June 15, 2012 06:26 PM
Ambassador
1,390,504
Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

I think every LOVES the picture you took too Mona.  Thanks again.  And I'm so happy I got to meet you.  I was just telling a newer member that the learning is great, the leaders are fabulous but the people are the absolute best.

June 15, 2012 06:55 PM
Rainmaker
1,195,547
Michelle Gibson
REALTOR
Hansen Real Estate Group Inc.

Tammy - I HATE the blame game because it only makes the situation worse.

June 16, 2012 08:30 PM
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the envelope to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Ambassador
1,390,504

Tammy Lankford

Your Lake Sinclair Expert (706-485-9668)
What would you like to know about Lake Sinclair?
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the flag to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information

Ready to learn what's going on around Lake Sinclair? Want to buy or sell with the firm with the Best Customer Service? Feedjit Live Blog Stats