When you open an email and see a not so pleasant message about a party in a transaction underway blasting someone for "not doing their job" you cringe. Well at least I did. It was a unique situation that caused a delay. I really just can't go into too many details without a compromise to the privacy of the involved parties. But in the end every person involved in a transaction is a human with a heart. Even the hardest of hearts can be reached if you try.
What I can tell you is that a representative of the bank that owned the property was NOT at ALL happy that things were not progressing on the time line. The listing agent was just asking questions about if we were going to close. (like am I going to get paid of questions) The buyer was between a rock and hard place because when your boss's boss's boss is the Commander in Chief you really can't say "I can't make it work today, I have a closing to go to". It was complicated and tempers were hot all around.
So I did my best to calm and defuse, I wrote an email back. I explained the delay cause in the best detail I could and apologized over and over. I did not blame anyone and I gave credit to the people who I could tell were working super hard on behalf of my client who was not at all to blame. You know that old saying about catching flies with honey right? I told the complete truth and I asked kindly for special consideration due to circumstances my buyer never expected. Not only did my buyer close today as planned, that person who typed that "this is way we do it and you have broker the rules" email yesterday typed a "thank you" email to me today for my apology in asking her to bend the time line to accommodate my client.
And my client's family can't start to move in until tomorrow, but they closed. I will give them their keys in the morning. And trust me, this wasn't about my paycheck. This was about my client. I put my client first and worked really hard to get this done for them. And I appreciate their loan officer and closing attorney that did the same. I feel totally great that this client closed on their first home today.