Making sure it happens

By
Real Estate Broker/Owner with Lane Realty GREC# 169695

When you open an email and see a not so pleasant message about a party in a transaction underway blasting someone for "not doing their job" you cringe.  Well at least I did.  It was a unique situation that caused a delay.  I really just can't go into too many details without a compromise to the privacy of the involved parties.  But in the end every person involved in a transaction is a human with a heart. Even the hardest of hearts can be reached if you try. 

What I can tell you is that a representative of the bank that owned the property was NOT at ALL happy that things were not progressing on the time line.  The listing agent was just asking questions about if we were going to close. (like am I going to get paid of questions)  The buyer was between a rock and hard place because when your boss's boss's boss is the Commander in Chief you really can't say "I can't make it work today, I have a closing to go to".  It was complicated and tempers were hot all around.

So I did my best to calm and defuse, I wrote an email back.  I explained the delay cause in the best detail I could and apologized over and over.  I did not blame anyone and I gave credit to the people who I could tell were working super hard on behalf of my client who was not at all to blame.  You know that old saying about catching flies with honey right?  I told the complete truth and I asked kindly for special consideration due to circumstances my buyer never expected. Not only did my buyer close today as planned, that person who typed that "this is way we do it and you have broker the rules" email yesterday typed a "thank you" email to me today for my apology in asking her to bend the time line to accommodate my client. 

And my client's family can't start to move in until tomorrow, but they closed.  I will give them their keys in the morning.  And trust me, this wasn't about my paycheck.  This was about my client.  I put my client first and worked really hard to get this done for them.  And I appreciate their loan officer and closing attorney that did the same.  I feel totally great that this client closed on their first home today. 

 

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Rainmaker
936,119
Adrian Willanger
Profit from my two decades of experience
206 909-7536 TheHomeFunnel.com

Tammy, good job keeping it together and keeping a cool head your client is luck to have you on his team. 

June 14, 2012 08:23 PM
Rainmaker
805,423
Gail Robinson
REALTOR, GRI, e-PRO, Fairfield County, CT
William Raveis Real Estate

Tammy, I really hope I get to meet you someday.  You are an amazing broker.  Such knowledge and a good heart. 

June 14, 2012 08:30 PM
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1,479,872
Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

thank you Gail and I hope we get to meet too.

Adrian- thanks for your kind words.  I am always on my client's side and work hard to make it happen for them.

June 14, 2012 09:22 PM
Rainmaker
1,248,279
Carla Muss-Jacobs, Principal Broker/Owner
Buyer Focused ~ Buyer Results
BuyersAgentPortland.com | (503) 810-7192 Portland Metro Exclusive Buyers Agent | 100% Buyer Representation ~ 100% of the Time

I echo Gail's comment.  This is just another thing that would make someone cringe but not you!  Good for you for holding the fort on this!!

June 14, 2012 09:45 PM
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Andrea Swiedler
Realtor, Southern Litchfield County CT
Berkshire Hathaway HomeServices New England Properties

Tammy, taking the high road with a cooler head is always the way to go. I try..... Funny, I had an email the other day where an attorney gave a rediculous time line for something he didn't need to give a time line for, he almost blew the deal. Refused to take an email about something from the other attorney, the other party, or me. But what I found most interesting is, we all had to give in to this behavior.

Good job!

June 15, 2012 05:20 AM
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Toni Weidman
23 Years Selling Homes in New Port Richey, FL
Re/Max Sunset Realty

Tammy - when it comes down close to the end, it's always more about making the clients happy and doing your job than the paycheck. It's what we do. Good job!

June 15, 2012 05:22 AM
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Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

Carla- start to finish as long as they are not unreasonable I put my clients first.  Was so happy to give them the keys.

Andrea- I hate when that happens, but time and time again it seems like it does.

Toni- yes, it's what we do.

June 15, 2012 09:29 AM
Rainmaker
1,194,119
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Put 40 years of experience to work for you
Lyon Real Estate

I can tell that you are the kind of person who sees the big picture, Tammy. You get out of the way and you make the transaction happen, which is part of what makes you such a great agent. So many times people let their emotions get in the way, and they can end up cutting off their nose to spite their face. You can be dead right and just not close. It's much better to be apologetic if that's what it takes and get it closed than to be absolutely right. Your clients are lucky to have such a level-headed agent.

June 15, 2012 10:21 AM
Rainmaker
881,459
Jane Peters
Connecting you to the L.A. real estate scene
Power Brokers Int'l

Excellent job, Tammy.  It is tempting to react rather than act.  You obviously handled this beautifully.

June 15, 2012 01:15 PM
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Chris Ann Cleland
Associate Broker, Northern VA
Long & Foster REALTORS®, Gainesville, VA

Cooler and nicer heads always prevail.  Glad you kept everything glued together while another party was busy ripping it apart.

June 15, 2012 03:16 PM
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Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

Elizabeth- within the bounds of law, whatever it takes

Jane- reacting rarely turns out well

Chris Ann- yes, they usually do.

 

June 15, 2012 03:37 PM
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Mona Gersky
GRI,IMSD-Taking the mystery out of real estate.
MoonDancer Realty, Dillsboro,NC

Tammy, I think everyone is jealous that I got to meet you.  You are just like your posts.  Your clients were so lucky to have you on their team.

June 15, 2012 06:26 PM
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Tammy Lankford
Your Lake Sinclair Expert (706-485-9668)
Lane Realty

I think every LOVES the picture you took too Mona.  Thanks again.  And I'm so happy I got to meet you.  I was just telling a newer member that the learning is great, the leaders are fabulous but the people are the absolute best.

June 15, 2012 06:55 PM
Rainmaker
1,228,434
Michelle Gibson
REALTOR
Hansen Real Estate Group Inc.

Tammy - I HATE the blame game because it only makes the situation worse.

June 16, 2012 08:30 PM
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