DocuSign? Are you out there?

By
Real Estate Broker/Owner with Realty Arts

From the DocuSign support forums:

 

"DocuSign Uploading issues

 

06-18-2012 02:47 PM

I have recently started having issues with uploading documents to DocuSign? There are single and multiple page forms that range in size from 90kb to 900kb. Some will upload while others of similar size are stuck in perpetual 'uploading mode'. These are the same documents I've been using and uploading to DocuSgn for years. Any ideas?"

 

Ouch.  This poor person posted hours ago, yesterday, and DocuSign offers NO support yet.  No direct phone number.  No email support.  Nada.

I had this same issue for many minutes today, and finally gave up.
And now I cannot create a DocuSign envelope unless I pay for the client to be ID'd by phone or email ID from DocuSign.

The other day, clients who had signed docs with no issue could not do so on multiple attempts a day later.  The same passwords did not get them access.
No response from DocuSign on my email question on that one either.

 

I have used DocuSign for years, and have promoted DocuSign services to others.  But I see serious issues when a company goes silent and hides from clients when there are issues, or even when there are not any issues. It is 9:25PM and I will be running to a client's house for initials, because a service I pay for has been down for days.

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___________________________________________________________________________________________

Scan the QR Code with your Smartphone to Email MeQR CodeMike Jaquish, REALTOR®

919-880-2769 www.RealtyArts.com

Try my"No Hassle Home Search"

Visit the Triangle Real Estate Forum for hassle-free answers to your questions and discussion of local Triangle Topics.

 

Independent Broker/Owner, Realty Arts

130 Towerview Court,

Cary, NC

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Show All Comments
Rainmaker
1,078,007
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I signed up and never used - I can convert my WordPerfect leases to pdf, sign it electronically and e-mail along with my resident handbook.  If it is lost, I can send again to a different e-mail if necessary.  NOTHING can be held hostage!

June 20, 2012 03:10 AM #1
Rainer
276,790
Kathryn Maguire
GreatNorfolkHomes.com (757) 560-0881 - Chesapeake, VA
Serving Chesapeake, Norfolk, VA Beach

I really do love Docusign but had the same problem that you describe just yesterday. I thought it was just me!  Hmmm...I hope they address this quickly as they are likely to lose a lot of business.

June 20, 2012 04:48 AM #2
Rainmaker
765,131
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Wallace,

I have used DocuSign for years.  They used to offer me the function of taking docs directly from ZipForms into DocuSign, but that was removed a couple of years ago.  Now with various reliability issues, their value proposition is diminished somewhat.
I need what I need, when I need it.

Kathryn,

And as of this morning, I have a free version of EchoSign to use when DocuSign is offline.  Since all ZipForms docs have to be exported to PDF before DocuSign will accept them anyway, it makes sense to look at other vendors who work with PDFs too. 
Adobe/EchoSign the daddy of PDF seemed like a good first backup.

June 20, 2012 04:54 AM #3
Show All Comments
Rainmaker
765,131

Mike Jaquish

919-880-2769 Cary, NC, Real Estate
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