Over Promise, Under Deliver, and Ask For More Business?

By
Real Estate Broker with RE/MAX Dallas Suburbs TX Broker 0513551

There are days I wonder how some people stay in business. It seems the new way to do business is to "over promise, under deliver and then ask for more business." I don't know about you, but this tactic seems all wrong. Do people really fall for this?

Lenders seem to be the worst lately. I understand that underwriting guidelines change daily and that lenders are at the mercy of many other providers. However, a smart lender would factor that into any estimated closing date they set.

These are not just mortgages, these are people lives. Sellers and buyers are trying to plan moves, schedule time off, change over utilities, and the myriad of other tasks that come with a move. As a major listing broker, I prepare every seller for what seems to be the inevitable lender delay. We're to the point where we have to do seller temporary lease-backs just to insure the buyer can close before the seller moves out of the home. It's insane.

There are good lenders left out there that can deliver what they promise. Good agents surround themselves with great service providers who can deliver results.

Need a proven provider? Click here for our Business Directory.

Photo licensed from iStockPhoto

Originally posted at http://www.thebranchteam.com/wordpress/2012/06/20/over-promise-under-deliver-and-ask-for-more-business/

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Tom Branch and Gina Branch, The Branch Team with RE/MAX Dallas Suburbs, service the greater North Dallas suburbs including Dallas, Plano, Allen, McKinney, Frisco, Lewisville, and Carrollton.  While Gina concentrates on traditional listings and buyer/tenant representation, Tom specializes in assisting distressed homeowners to avoid foreclosure.  Tom and Gina have published two books (Achieving Rock Star Status and The Field Guide to Short Sales) and are available for speaking engagements in the greater Dallas - Fort Worth Metroplex. Subscribe to The Branch Team Blog.

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Comments 3 New Comment

Rainmaker
750,115
Marte Cliff
your real estate writer
Marte Cliff Copywriting

Maybe it's the new mentality - "the world owes me even if I don't earn it."

But maybe not. Those lenders have been around for a long time. You do have to wonder how they stay in business.

June 20, 2012 02:30 PM
Rainmaker
407,196
Michelle Francis
Realtor, Buckhead Atlanta Homes for Sale & Lease
Tim Francis Realty LLC

Tom, 

It does make you wonder.  How do folks stay in business this way?  We find it is good business to work well with the folks we do have and this drives other business!

All the best, Michelle

June 20, 2012 05:16 PM
Rainmaker
409,923
Jim Patton
Realtor - Stanislaus & Merced county Realtor.
Century 21 M&M - 209-633-2839

It sounds pretty backwards to me Tom.   When you find a good lender you really want to hang onto them. 

June 20, 2012 08:01 PM
Ambassador
516,328

Tom Branch

Broker, CDPE, SFR, ACRE, Plano TX Ambassador
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