Are you THIS kind of Property Manager?

By
Real Estate Broker/Owner with Gibson Management Group, Ltd.
http://actvra.in/CVG

Property owner's friend is a Realtor/property manager.  The property owner gets a call at 10:30P on Saturday night from his manager that his TENANTS have called saying that their lights are blinking on and off and are now OFF.

The property manager lives almost an hour away so the property owner calls a handyman he knows who goes to the property and upon entering the area, he notices that ALL of the lights are out.

When he gets to the house, he advises the residents to check OUTSIDE because EVERYBODY'S lights are out so there is MOST LIKELY a power outage because of the HEAVY AC use in the area.

A PROFESSIONAL property manager KNOWS to ask the question first...LOOK OUTSIDE and SEE if EVERYONE ELSE in the area HAVE POWER?

This property owner does not have a PROPERTY MANAGER.  He has a real estate agent with limited experience and skills who can only CONVEY a message or situation rather than actually SOLVE the problem without BOTHERING their client at 10:30P.

I'll bet this property owner is wondering the same thing....why am I paying this person?

If you are thinking of making the jump from sales/listing agent to property manager it MEANS that you should actually have KNOWLEDGE and EXPERIENCE as a property manager.....calling the client without a solution is NOT something a PROFESSIONAL PROPERTY MANAGER would do!

That's our JOB and that's why WE get paid!

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Show All Comments
Rainer
204,518
Mark Delgado
houses for rent, Solano County & Glen Cove - Benicia, CA
Benicia and Vallejo, Property Management, rental h
Just yesterday afternoon we "fixed" a refrigerator over the phone talking to the tenant who was convinced that the refrigerator was broken. We never had to bother the owner or call a repair man.
June 24, 2012 06:54 AM #1
Rainmaker
1,077,383
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

Mark * I am trying to formulate how to explain this to would-be clients who may want to use CHEAPER and less experienced FAUX property managers....their CHEAP can be EXPENSIVE!

June 24, 2012 06:56 AM #2
Rainmaker
1,390,956
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Yep, you've got to know the right questions to ask your tenants..................could save a lot of time and money.

June 24, 2012 07:42 AM #3
Rainmaker
605,497
Sussie Sutton
UTR Texas Realtors - Pearland, TX
UTR TEXAS Realtors - Rep for buyers and sellers.

In my neighborhood we are one of seven houses in which the power goes out quite often. I don't know why. I think that the transformer needs to be up graded. In any case that is the first thing we do, is to see if the neighbors across the street have power. It always gives us our answer.

June 24, 2012 09:31 AM #4
Ambassador
986,831
Debbie Reynolds
Prudential PenFed Realty, "The Real Debbie Reynolds" Your Clarksville Real Estate Professional, 931-920-6730 - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

Wallace, A good property manager says the owner money.

June 24, 2012 11:41 AM #5
Rainmaker
1,077,383
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

New tenant called me 8:30P last/Saturday night.  She is in my Google contacts so I know it was her and she did not leave me a message.  

I just received an e-mail with several items she wants addressed - NONE of which will be addressed or cost my client any $$$ BECAUSE the dishwaser needs to have the WALL SWITCH turned on to operate...the tree in the back is fine if dead and the washer dryer may be rusted; however, they work.

 

June 24, 2012 01:56 PM #6
Rainmaker
409,541
Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Wallace, 

Love it.  Great advice, it's not rocket science, BUT, a little common sense of items to check before calling on issues - goes a long way.  

We work with a lot of internationals - so a number of systems work differently here, now know things to have them check first. 

All the best, Michelle

June 24, 2012 05:55 PM #7
Rainmaker
1,077,383
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

Michelle * I remember having to explain PLUNGERS and what they do to some tenants from Israel....

June 24, 2012 06:15 PM #8
Show All Comments
Rainmaker
1,077,383

Wallace S. Gibson, CPM

LandlordWhisperer
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