I EARNED A NEW CLIENT BECAUSE I ANSWERED MY PHONE ON SUNDAY

By
Real Estate Agent with Chevaux Group, PLLC

 

I EARNED A NEW CLIENT BECAUSE I ANSWERED MY PHONE ON SUNDAY

Phone

When the phone rang yesterday I answered it as I always do if possible. If I do miss a call, I return it as quickly as I can. I am in this business to help my clients buy or sell real estate. We are in a very brisk market right now and with the number of relocation's coming to our area, they need responsive real estate professionals.

The woman on the other end of the phone was elated that I answered the phone and shared with me that the agent the relocation company had given her had not returned her call from last week. The emails that she sent to her also went un-returned. When I answered her call you could hear the relief.

A typical family of five needing to relocate to The Woodlands and get settled in as soon as possible in order to get the kids acclimated before school was paramount. Therefore, every weekend was critical for them to be out looking for a home that would work for them! We had a great conversation and I was able to show them many homes and introduce them to our area.

Because I answered a call, I now have a new client. They are thrilled that I know the area very well and their level of apprehension went way down. I loved being able to show them The Woodlands as it is truly a unique and wonderful community.

We can't always answer every call immediately yet we can certainly respond back as soon as we can. Our business is not 9-5, five days a week. Being responsive can and will gain you clients!

If you are looking to buy or sell real estate in The Woodlands area, call Chevaux Group! Not only do we know the area, we love what we do and we are looking forward in assisting you with your next real estate transaction.

Call us today, we will return your call!

 

Posted by

     Chevaux Group    

"Have you fully lived today?"

   Paula L. McDonald ~ REALTOR®

       Broker ~ The Woodlands, Texas 

 936-203-0279 Direct

Selling The Woodlands real estate and surrounding areas!

Paula@ChevauxGroup.com

 

 

Copyright 2014 Paula McDonald

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Topic:
Home Buying
Groups:
MONTGOMERY COUNTY TEXAS
BROKER'S BACK PORCH
Latest Breaking Good News
Texas Real Estate
The Woodlands Real Estate
Tags:
selling homes
buying homes
relocation
tx
the woodlands
real estate

Comments 14 New Comment

Rainmaker
796,598
Lottie Kendall
Helping make YOUR dreams a reality
Today | Sotheby's International Realty

Congratulations, Paula. You've earned the gratitude of your new buyer, and I'm sure she'll continue to be pleased working with you.

June 25, 2012 08:48 AM
Rainmaker
770,483
Paula McDonald
RE/MAX The Woodlands, TX 936-203-0279
Chevaux Group, PLLC

Kathryn, you are so right.  Sometimes I think they just pick an agent on their list and never find out how that experience was.  Also this agent was from the other side of Houston.  The Woodlands is a very specialized market.  Good thing this woman called and found a local expert!  :)

June 25, 2012 10:34 AM
Rainmaker
285,186
Pippa Mac
The Woodlands TX Real Estate
Chevaux Group Realtor, The Woodlands and Spring

Awesome Paula!   It was so good to see you the other day.   Lets get together for coffee soon!  pippa

June 25, 2012 08:22 PM
Rainmaker
213,120
Tricia Hoffmann
Your Home Free

I, too, am amazed at people when they sound so surprised that I answer my phone, agents included.  Customer service is our industry, no matter the day!

I've had similar situations before when I showed relocation clients who saw my house at my open house and I set them up with meetings with the builder twice and a week later, got a phone call from their "agent" who just showed up and took home a paycheck on a $850,000 house.  I was hot to say the least.  Make sure you don't get hosed by relo or the other agent ; )

June 26, 2012 07:54 PM
Rainmaker
398,592
John Cannata
Texas Home Mortgage - Purchase or Refinance
214-728-0449 http://TexasLoanGuy.com

I try my best to answer the phone with it rings, evenings or weekends, but its not always possible. Im pretty good about returning the call quickly though if I do happen to miss them. Its important to be available for your clients and/or potential clients.

June 27, 2012 03:00 PM
Rainmaker
770,483

Paula McDonald

RE/MAX The Woodlands, TX 936-203-0279
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