Clean Out Your Car and Clean Off Your Desk - First Impressions Do Count

By
Mortgage and Lending with Fairway Independent Mortgage Corp Louisiana NMLS#2289

Recently as I was shopping in the produce section of the local Market Basket grocery store,  I was drawn to the organized display of vegetables.  I stood for a minute, just admiring the colors and bright assortments before I began to load my grocery cart.   I bought more than I had intended.  To me, there is something compelling about order and organization.

 

 

What does that have to do with the real estate or mortgage business?  It is all about first impressions.  Does it really make a difference if your car is filled with trash from the week-end, your desk overflowing with papers and files, or you have to move magazines from a chair so a client has a place to sit? It certainly can.

Let me say here that there are highly competent professionals who struggle with order and organization, and others who are incompent who have their life perfectly alphabetized and categorized.  It is not about having everything perfect.  But it is about having enough order in and around your work areas to let others know that you have things under control.

Here are three reasons it might be worth the effort to get your car, your business, your desk,  workspace and work habits, organized: 

#1  Clients appreciate professionals who have a business which is running smoothly and in an orderly fashion.  Now we all know that having a clean car or desk does not mean that you will handle your real estate or mortgage practice in the same way.  But it does give the outside world the sense that there is order within your world.  It gives that first impression that you will handle your business transactions in like manner.  

#2  Clients need calm and control.  Purchasing and financing a home can be an overwhelming process.  When everything around you is orderly, it gives the impression that you are calm and in control.  Of course, if you haven't invested the time and energy to become a true expert in your profession, then having a neat desk and detailed vehicle won't help you there.  

#3  Clients want professionals who have a system in place and know how to get the job done smoothly and efficiently.  Having order around you gives the impression that you not only have a system, but that system works. 

But it is much more than just giving a good first impression.  Organization is mainly about having the systems and habits in place that will allow you to focus on what's really important and to be more efficient. Truly successful professionals not only look organized and act organized but ARE organized.  And that can lead to sales! 

 

Do you think organization matters to your business?  Do you have a story  you can tell? 

 

 

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Louise Thaxton VA Military Suits in Boots 

Louise G. Thaxton NMLS #69996, VA Home Loan Expert

#14 in Nation for VA Loans (Scotsman Guide)

Fairway Independent Mortgage Corp NMLS #2289

Phone: 866-960-9115  Email: lgthaxton@fairwaymc.com

www.MilitaryMortgages.org 

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Ambassador
1,308,040
Robert (Vegas Bob) Swetz
Commercial & Residential Real Estate Agent
REALTY ONE GROUP - LAS VEGAS, NEVADA 702.443.7156

Hello Louise and some great times ... Clean Car, "Bonus" and featured at ...

LATE NIGHT - EARLY MORNING AT ACTIVERAIN

Bgpic10312008033948_l
June 26, 2012 08:26 AM
Rainmaker
967,756
Edward & Celia Maddox
We Take The High Road
Solutions Real Estate

You are right on.  First impressions with a client does make a difference.

June 26, 2012 08:33 AM
Rainmaker
1,120,210
Li Read
Caring expertise...knowledge for you!
Sea to Sky Premier Properties (Salt Spring)

Great post...made me get up and deal with that desk!

June 26, 2012 09:06 AM
Rainmaker
858,148
Donna Foerster
Metro Denver Real Estate Agent
Cherry Creek Properties, LLC

Louise~ My office desk is tidy except for when I'm working on it.  At the end of the day, it's empty.  My home office desk is quite another story, but no one ever sees that.  When my desk is a mess, I feel disorganized and that's really the point, right?  You just added to my to-do list!

June 26, 2012 09:26 AM
Rainmaker
996,054
Karen Anne Stone
Fort Worth Real Estate
New Home Hunters of Fort Worth and Tarrant County

Hmmm... this post reminds me.  I need to clean off the top of my desk.  Now... I will just write myself a note as a reminder, and leave it right on my desk top so I will see it.  Uh huh.  LOL.

Yikes... where did my desk go ?  It was right here just a minute ago.  Darn.

June 26, 2012 10:04 AM
Ambassador
1,638,980
Fernando Herboso - Broker for Maxus Realty Group
301-246-0001 Serving Maryland, DC and Northern VA
Maxus Realty Group - Broker 301-246-0001

Reminds me reading it somewhere. . some interviewing the top 15 CEOs for a magazine. . not one single messy desk. .on the contrary, it looked like no one worked there!

yet they were running multi billion dollar companies between all of them

I have a hard time grasping the concept you may be  disorganized in any way Lousie. .I'm planning a trip to see the Saints sometime this year and may just drop by. .just to check your desk! lol

June 26, 2012 10:45 AM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

A - thanks for dropping by!  You are right - later is sooner than we think!

June 26, 2012 12:12 PM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Hey Bob - thanks for the feature!  You are the BEST!

June 26, 2012 12:13 PM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Edward and Celia - thanks for your comments - they DO make a difference!

 

June 26, 2012 12:15 PM
Rainmaker
992,319
Sharon Tara
New Hampshire Home Stager
Sharon Tara Transformations

Organized desk not only makes a good impression with clients...it gives you peace of mind too.  Having a messy desk will increase your stress.  I've had many clients who wanted a consult on organizing their office....stagers aren't just for homes!

June 26, 2012 12:16 PM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Karen Anne - LOL!  I feel the same way!

Donna - when my desk is cluttered I can't think straight!  Sometimes I have to just stop and do something!

 

June 26, 2012 12:17 PM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Li - I'm glad I inspired you!

Fernando - LOL!  You will probably find my desk in disarray! 

 

June 26, 2012 12:18 PM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Sharon -you made a good point!  We need to "stage" our offices - wow - that is a thought! You would do a terrific job of that - maybe a post?

June 26, 2012 12:19 PM
Rainmaker
982,039
Nick T Pappas
Madison & Huntsville Alabama Real Estate Resource
Assoc. Broker/Broker ABR, SFR, e-Pro, @Homes Realty Group, Huntsville AL
Louise, I think first impressions are extremely important. I'm not naturally organized...it's something I have to constantly work at...and I do. I like my office neat, clean...professional looking...with great art work. Car kept clean and I'm always dressed well...just makes sense. By the way...suggested.
June 26, 2012 07:07 PM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Nick - I am the same way - I am certainly not naturally organized - it is something I work on CONSTANTLY!

June 27, 2012 07:00 AM
Rainmaker
1,044,904
Robert (Bob) Gilbert
Your Katy TX Real Estate Expert
Berkshire Hathaway HomeServices Anderson Properties

Louise,

I suggested your blog as you make several excellent points all of us need to apt attention to when clients are involved. I would also add admit when you do not know the answer to their question but tell them you will ytu to find out.

June 28, 2012 07:29 AM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

Thanks for the suggest, Bob - and the comment!

June 30, 2012 12:19 PM
Ambassador
896,325
Bob Crane
Forestland Experts! 715-204-9663
Woodland Management Service

Thanks Louise, this has been on my list for some time now, would you like to practice on my desk before starting your desk cleaning project.

August 15, 2012 12:20 AM
Rainmaker
160,402
Louise Thaxton
Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
Fairway Independent Mortgage Corp Louisiana NMLS#2289

LOL, Bob! 

August 15, 2012 06:39 AM
Rainer
47,740
Amada Slade
Ballenger Realty, Beaufort SC

Louise, great tips.  I agree that no one is impressed by clutter, disorder and messiness.  Being organized helps save time and creates a great first impression.  Having said that, my car needs a good clean out!!!  Thanks for sharing.

September 06, 2012 03:09 AM
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Rainmaker
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Louise Thaxton

Military Mtg Specialist - 866-960-9115 VA FHA USDA NMLS 69996
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