I’m not an idiot; I just don’t understand you!

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Home Stager with Morris County, NJ: Elite Staging and Redesign, LLC

 I’m not an idiot; I just don’t understand You!

This weekend I got a call from a gentleman with a very thick accent. After a 15 minute call this all I got: He saw my NJ Staging and Redesign website and wanted to know more about my services and pricing (which is on my website, lol). I had to ask him 3-4 times if he was interested in Home Staging or Interior Redesign.

I couldn’t understand 70% of what he said! He was becoming frustrated like I was an idiot, because I’d ask him the same question 3-4 times still not understanding what he was asking! At one point he even said, “Maybe you’re not the right person to call.” At least I think that’s what he said, but I wasn’t even sure of that.

I realized this was going nowhere and thought about giving up…but that’s just not in my nature. Then it occurred to me that the only way to salvage a potential job was to ask him for his email. That took almost 5 minutes because he rattled it off so quickly in his thick accent. I finally asked him “B as in boy, sir?” Then he proceeded to give me each letter with a word so I could understand. Hallelujah - I now at least had his email!

I emailed him my information, website and asked all the questions I couldn’t understand during our agonizing phone call! He responded to my email and not only does he want to Redesign 4 rooms (family, living, master bedroom and dining room), he has a sizable budget, really likes my work, and is eager to start!  

We set up a consultation in two weeks (my first availability) and I only hope that I can better understand him in person. In the meantime, I’m gathering as much information as possible via email so I don’t look like an idiot….again!  

Has this happened to you? If so what how do you handle a call from a potential client with a very thick accent or doesn’t have complete command over the English language?  

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Elite Staging and Redesign - Kristine Ginsberg - 201 602 2562

 

Home Staging Morris County - Staged to Sell, Designed to Live!

You have 90 seconds to make a great first impression once your home goes on the market. Consult a Morris County professional home stager serving Union, Essex, Sussex Counties for that competitive edge so your home stands out from the competition, selling faster and for top dollar!  

Elite Staging and Redesign offers home staging services to North Jersey homeowners, real estate agents, banks, builders, and investors in preparing homes to stand out in today’s real estate market. For a consultation on vacant staging, lived in homes or interior redesign projects call Elite Staging and Redesign at 201-602-2562.

Morris County Home Staging Website: Elite Staging and Redesign

Morris County Staging: Portfolio

Email: Kris@elitestagingandredesign.com

 

           

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Re-Bloggged 2 times:

Re-Blogged By Re-Blogged At
  1. The Marcus Rice Team 07/27/2012 03:52 AM
  2. Pete X-GRI, CDPE 07/28/2012 03:49 AM
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Topic:
Real Estate Best Practices
Location:
New Jersey Morris County
Groups:
BananaTude
Stager's Coffee Clutch
It's all about them (ThemThem)
Stage It Forward...
Out Of The Box!
Tags:
nj interior redesign
morris county nj home staging

Comments 145 New Comment

Anonymous
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Rainmaker
572,839
DeeDee Riley
Realtor - El Dorado Hills & the Surrounding Areas
Lyon Real Estate - El Dorado Hills CA

Kristine,

This kind of thing happens to me all the time as well.  Great job on how you handled it and congratulations!  Your tenacity showed it bennefit!

July 17, 2012 11:19 PM
Rainmaker
61,840
Deborah Bracco
NYS Licensed Realtor, Staten Island New York Home
Robert Defalco Realty

This just happened to me last week. I was in the car driving while trying to understand what my potential client was saying, and, yes , we had to do the "b" like in boy, etc. etc., Good news, it was much easier in person  and there was still unclear moments  but you start to  learn how to read lips!!!

July 18, 2012 10:15 AM
Rainmaker
337,886
Debbie Cook
Silver Spring and Takoma Park Maryland Real Estate
Long & Foster Real Estate, Inc

Yes, This has happened to me before.  I've learned to be VERY Patient with people over the years.  If it had been 5 years into my career, I would have probably just given up.  I found that when I first got started I had the patience of Job and it paid off.  Now that I'm older and wiser I find myself as patient as I was as a Newbie.

July 18, 2012 04:01 PM
Ambassador
1,356,052
Kathy Streib
Home Stager - Palm Beach County,FL -561-914-6224
Room Service Home Staging

Kristine- can't believe I missed this one.  Big congrats on the Feature.  I've had 2 or 3 clients that were out of town and we communicated strictly via email.  However, I think when you're face to face with your client, it will be a little easier for you to understand.  You are so patient and understanding I know you'll be able to handle it. 

July 18, 2012 08:31 PM
Ambassador
1,074,411
Tammie White
TW Realty Group, Franklin TN
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net

I have also had this occur. I did the same thing you did. Took the person's email. It definitely was the right thing to do.

July 19, 2012 01:22 PM
Anonymous
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Rainmaker
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Kristine Ginsberg

Morris County, NJ Stager
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Additional Information

Morris County, NJ Stager - Staged to Sell, Designed to Live