My customer loved my FAQ section on my website

By
Contractor with Floor Coverings International Westchester NY & Stamford CT WC19920-H07 HIC619252

hardwood flooring in Tuckahoe NY 10707This afternoon I went to see a super nice customer in Tuckahoe NY.  I can't wait to help her with her flooring - she's had major buckling (due to some water damage).  She is exactly the type of customer I like - nice, friendly, thoughtful and inquisitive.

 

It seems that she had stumbling across my blog on TheFlooringGirl.com.  She found my Flooring FAQ page and loved it.  Apparently, she had a bunch of questions, which is completely understandable given her flooring situation and that so many people in the same building have been having similar issues.

 

She loved that each of the questions on the FAQ page had its own blog post fully explaining the answer, and she thought that was so cool and helpful.  She had read many of them...and even printed some out.  It was really cool.

 

Later in the conversation, I asked her what this building used to be (I had heard from another tenant that it used to be a factory).  My customer, said yes, it was the old Revlon plant!  My jaw dropped...and then she said, oh yeah, you used to work at Revlon, didn't you?  I couldn't believe it...she had read the "About me" page and actually remembered what I used to do!  I was so impressed.

 

So, like I said, I can't wait to help this customer.  I have tons of estimates and combos to figure out for her...but I don't mind one bit!  These are the types of customers I love!

Posted by

The Flooring Girl logo

 

Debbie Gartner - Westchester Hardwood Flooring

 

 

 

 

 

 

 

 

Debbie Gartner, "The Flooring Girl" and owner of Floor Coverings International Westchester NY

 

Angie's List Super Service Award winners for 4 years in a row.

 

You can download our free flooring guide.  Or, visit our flooring selector - 2,000 options.  We install hardwood flooring, carpet and runners, tile floors and backsplashes.  We also refinish hardwood floors.

 

Call us for a free estimate 914-937-2950.

"We bring the store to your door."

If you enjoyed what you are are reading, feel free to subscribe to blog to my blog.

WC19920-H07, HIC619252

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Topic:
ActiveRain Community
Location:
New York Westchester County Tuckahoe Tuckahoe Home Improvement
Groups:
Westchester County
Connecticut Professionals
Rainmaking - Internet Marketing Strategies
Tags:
ramblings from a westchester flooring store shop at home

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Rainmaker
1,491,007
Debbie Gartner
The Flooring Girl - Westchester hardwood flooring
Floor Coverings International Westchester NY & Stamford CT

Joanna - Thank you so much.  I think there are a few others I need to add for some more recent blog posts.  This has been a wake up call...in a good way.

Joy - Excellent.  I'm so glad to hear that.

July 24, 2012 12:42 PM
Rainmaker
471,176
Susan Haughton, REALTOR Alexandria VA Homes for Sale

Every time I read one of your posts I get more ideas of things I really need to do...my "to do" list is quite extensive and one of these days, I will actually get around to doing some of it!  LOL

July 24, 2012 01:38 PM
Rainmaker
284,358
Wandanna Melliphant
A Name Real Estate Investors Trust and Recommend
Royal Lepage Credit Valley Real Estate Brokerage

Hi Debbie,

Congrats on the feature.

I like the idea of linking your FAQ to blog post.

Maybe I'll borrow that idea, if it's okay with you.

July 24, 2012 09:30 PM
Rainmaker
160,868
Dylan Taft
Ulster County Area Consultant
Dylan Taft Broker/Owner Taft Street Realty, Inc.

Great easy going clients are the best!  Thanks for sharing and, as usual, you've given me something to work on...my FAQ page!  Thanks, Debbie!

July 25, 2012 06:47 AM
Rainer
136,144
Brent & Deb Wells
Your Collin County Realtors
RE/MAX Four Corners

Hi Debbie,

Thats amazing that she remembered. Nice touch on the FAQ links...

-Brent

July 25, 2012 12:40 PM
Anonymous
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Rainmaker
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Debbie Gartner

The Flooring Girl - Westchester hardwood flooring
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Additional Information

Author Bio: My name is Debbie Gartner, and I'm known as "The Flooring Girl." I own my own flooring store that serves Westchester NY and Fairfield CT counties. We install hardwood flooring, carpet, tile flooring, laminate, bamboo and cork flooring. We also refinish hardwood floors. We are a shop at home flooring store. You can call us at 914-937-2950 to schedule a free flooring consultation


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