Manually computing payoff amounts in this day and age....Really?

By
Real Estate Agent with Stanberry & Associates, Realtors 0553954

Listing a property with a NationStar Mortgage?  Have your Sellers order a payoff the day you list the property.  When you open escrow have the Escrow Officer request a new payoff.  It will make your life so much simpler. 

I just learned that NationStar Mortgage manually calculates their loan payoffs!  If you are looking for a payoff for a loan with NationStar you need to give them 3-10 days!  

NationStar does have onlineand/ instructions for ordering a payoff but we have just learned by experience that  requests submitted online or by fax are not always "received" and although on our end we have have confirmation of sending the request, at NationStar sometimes it takes a day or two to get those requests "in the system" which is the start date of the "processing period".  And heaven help you if you are in a time sensitive situation!  There is no way to "expediate" a payoff, and per their customer service department ( which by the way looks like it is outsourced) the payoff department does not "have phones" or a "manager".  

I have to laugh even though this is so stressful. In my minds eye now  when I picture the payoff department at NationStar .... I see  a room with no windows, rows of folding tables and a "room monitor" at the head of the room.  Silence with the exception of a pencil being sharpened and someone clearing their throat every now and then.  Heads bowed over yellow pads and pencils.  No calculators.  Old school...math done long hand.  And if you have to "go" raise your hand and wait to be excused!   

And I am supposed to feel good about the final payoff amount that NationStar will be providing?  Honestly I think I want to see their math to make sure that they haven't made any errors!  Are we supposed to blindly trust their manual calculations???

We were scheduled to close yesterday which was the estimated date for the payoff to be released per NationStar customer service  (wha wha wha...) so we have extended our contract and escrow and we are all waiting!  

This is my NationStar "trial by fire" and I wanted to share it with others in hopes that they don't have to go through what my Selling Clients, the Escrow Officer, the Buyer,  and Buyer's Agent are all going through right now.  Time is of the essence so I pray that we can get this closed in somewhat of a timely fashion for all concerned!    

 

 

Posted by
DEB DAHLBERG-ROWLAND - 512-743-0516
Realtor and horsewoman serving the counties between AUS/SAN/IAH
Buyer and Seller Representation
RARE Top Producer, HPS, ABR, Eco Broker, ANTLA, CFREN, NAGRE
Licensed to do business in TX TREC License # 0553954 
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Diary of a Realtor
Texas Real Estate
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manual loan calculations
payoff department
nationstar
ordering loan payoffs

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Rainer
128,151
Cheryl Eskridge
Eskridge Real Estate - Eagle River, WI
ABR, CRS, GRI, PMN, Broker, Licensed in WI & TX

WOW, a lesson to be learned. I am licensed in TX as well as WI and sometimes it's hard to keep things separate but this will surely help in both TX and WI. Good luck on your closing and by the way are the trees growing back in Bastrop? We lived in Wimberley during the fires.

August 04, 2012 06:36 AM #1
Rainmaker
131,277
Deb Dahlberg - Rowland
Stanberry & Associates, Realtors - Bastrop, TX
Farm and Ranch and Horse Property Specialist

Hi Cheryl - Bastrop is recovering. I recently blogged with pictures on how Cottletown Road in Bastrop is recovering if you are interested to see!  Love WI I used to summer there at a water skiing camp at Three Lakes! 

August 04, 2012 07:02 AM #2
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Rainmaker
131,277

Deb Dahlberg - Rowland

Farm and Ranch and Horse Property Specialist
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