The Buyer Said "Thank You!"...That Got Me Thinking About Referrals...

By
Real Estate Broker Owner with MoonDancer Realty, Dillsboro,NC NC# 218097

 

 

Wouldn’t you agree that the most efficient business model is working byMoonDancer Logo copyright MoonDancerRealty 2010 referral and that most of our buyers haven’t the slightest idea of all the things we accomplish for them? Wouldn’t it make it simpler for buyers to refer us to other potential business if they HAD a better idea of exactly what we do for them? Yesterday, I kept the buyer informed of the way my day was spent on their behalf…and they said Thank You!

We met with their surveyor early and reviewed the new survey and flood elevation certificate. Then I saw their attorney to give him the Mylar and two copies to record the survey at the same time as the deed.

Rules have changed since the last vacant land deal we had and the attorney informed me that all surveys need County approval before recordation. He thought the charge would be anywhere from $125 to $350. Oh great, the buyers weren’t anticipating this charge. The attorney offered to take it to the courthouse when they had a chance to just see IF there would be any problem getting it approved. I took it to the courthouse since time is running short on the Buyer’s Due Diligence. The Planning Inspector explained that approval fees occur if someone is subdividing from an original tract. Thank goodness - no charge. Got his stamp of approval and returned to the attorney.

Afterwards I made arrangements for a septic evaluation for the property. We needed authorization from the seller to do that, so I got his contact information from the listing agent and got in touch with the seller. We met with him at the office, got the necessary signatures, ran a copy of the survey and application to the Health Department and now we’ll meet the county on site Thursday.

Our buyers are in Ohio. It’s a tremendous amount of running around even if you’re here. Being out of state and coordinating all these things would be extremely frustrating.

The job of REALTORS isn’t simply unlocking doors and handing out listing sheets. We’re here to do whatever needs to be done to facilitate the contracts and all the minutiae inherent with each deal. I know all of our buyers have appreciated that they made it successfully to the closing table but maybe we do them and ourselves a disservice to not let them know everything we are handling for them. How else are we able to establish a value for our service and to secure the ultimate treasure…more referrals?

Most of our business is through referral from clients who recognize the caliber and quantity of work we perform for them but perhaps we aren’t seeking the business in as intentional of a manner as I thought we were. What an eye opener it was for this buyer to email late in the day yesterday after hearing all we’d been through for them and begin the email with those precious words..."Thank You ! !”

 

 

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MoonDancer Realty Team Photo Collage copyright 2012 Mona Gersky

   

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Topic:
ActiveRain Community
Location:
North Carolina Jackson County Dillsboro Moondancer Realty Office
Groups:
BananaTude
Advice for Buyers
Independent Brokerages
Be The Best In Your Field
Local Expert
Tags:
moondancer realty
home buyers
buyer agency agreement
networking
working by referral
referrals

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Ambassador
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Tammie White
TW Realty Group, Franklin TN
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net

It's really our own fault that clients don't understand what we do with our time. We should all do exactly what you have done here. Keep our clients informed on all we do for them.

August 18, 2012 09:35 PM
Rainer
130,412
Laura Murray
Search Montgomery Co., MD for homes www.MDRealEstateOnline.com
Weichert

How true there are so many behind the scenes things that agents do that clients are not aware of.  And of course the better the agent the more seamless the transaction, and the less the client is aware of all the behind the scene actions.

August 18, 2012 11:02 PM
Ambassador
574,437
Mona Gersky
GRI,IMSD-Taking the mystery out of real estate.
MoonDancer Realty, Dillsboro,NC

Hi Jill, I guess we do enough for clients that I managed this and the other post, lol.

Erica, if they did then they might have the same stress we do.

Tammie, that's my new motto for business.

Laura, pretty sure most of our clients just thought the job was seamless, but didn't understand what we did to make it so.

August 19, 2012 05:51 AM
Rainer
133,607
Robert Sole
REM Inspections LLC

My business is mostly referrals also.  I get a lot of very nice compliments from my customers and a number of referrals from them.  The one thing I have started doing recently is sending a follow up email to remind them that I am available for questions and in that email, I am starting to ask for reviews.  Reviews are very helpful in improving search engine placement and I now ask that they provied me with their opinion of my work.  It seems to be getting good results.

August 19, 2012 12:42 PM
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574,437
Mona Gersky
GRI,IMSD-Taking the mystery out of real estate.
MoonDancer Realty, Dillsboro,NC

Robert, asking for reviews is a great idea...thanks for the suggestion.

August 19, 2012 09:10 PM
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Mona Gersky

GRI,IMSD-Taking the mystery out of real estate.
Ask me...we'll figure it out!
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Additional Information

What job could possibly be better than bringing people together by sharing our common interests and learning new ones? Here's my opportunity to introduce conversations and photos of the area I feel so passionate about...the beautiful mountains of Western North Carolina. This is one way to give you some background about me and our MoonDancer Realty company to help you make an informed decision about hiring us as your next REALTOR. I hope you enjoy the content as much I enjoy sharing it. I'm looking forward to reading your comments and hope to meet you soon.