Yesterday I had a call from a client we sold a house to this year. She and her husband purchased a home in Corte Bella.
Susan was calling to ask for copies of her HUD statement and other portions of the transaction. We keep copies of everything on our computer so these items were easy to find.
The reason she was calling is because she just lost her husband two weeks ago, due to an ailment, and the accountant needed it. She thanked me for the quick response. It was one less thing she had to deal with.
Lesson: Keep all records somewhere that you can access anytime, anywhere.