What Can A Candy Executive Teach Us?

By
Real Estate Agent with Coldwell Banker Residential Brokerage CalBRE #01165532
http://actvra.in/GLG

What Can A  Candy Executive Teach Us?


 

See's Candies --- Pasadena

I don’t normally read the obituaries but saw one this week that grabbed my attention.  Charles N. Huggins, a former See’s Candies executive died this week at the age of 87.   According to the Los Angeles Times obituary Mr. Huggins started his career at See’s Candies in San Francisco in 1951 as a manager in the company’s packing department and went on to become President and Chief Executive Officer until his retirement in 2006.   During his time he led the company to expansion to 200 stores primarily in the Western United States.

Ok, so what can a candy store executive teach us?   He had the final say when new candies were introduced and those which were to be retired(yes, retired candy -- who would have thought it was a term?).   It seems Mr. Huggins asked his store managers about slow sellers and based on their feedback discontinued Maple Walnut Creams.

Well, the uproar that ensued eventually caused him to admit the company had made a mistake and(according to the article) wrote letters and sent See’s Candies gift certificates to customers who had written letters of complaint.  The result of his act of contrition(please I mean no disrespect):  letters from customers offering thanks for the return of Maple Walnut Creams.     Charles Huggins was later quoted

“it’s easy to make customers for life”.

How often do we admit we have made a mistake?   How often do we say we are sorry?   How often do we correct a bad decision?   In real estate and in life --- I bet this would be appreciated -- what do you think?

Want to know more about See’s Candies?   Check the company website http://www.sees.com/

When you have a question or are just curious about real estate in the Pasadena and San Gabriel Valley as well as the Northeast Foothill communities within the city of Los Angeles contact me.   My name is Michael Jacobs - I am a Realtor and I can be reached at 818.516.4393 cell or michaeljacobs@coldwellbanker.com.  

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the eye to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Topic:
ActiveRain Community
Location:
California Los Angeles County
Groups:
WeBlog Anything (almost)!
Everything California
Coldwell Banker Platform for Sharing Information
Advice and Valuable Information for Agents
Almost Anything Goes
Tags:
charles huggins
admitting mistakes
mistakes
sees candies
sees

Comments 102 New Comment

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the music-note to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Ambassador
418,619
Larry Lawfer
"It's all about you. I listen for a living."
YourStories Realty

Very nice post and a way to show your own personal thinking about corporate and business acts.  Congratulations on your feature and your focus

August 27, 2012 07:11 AM
Rainmaker
885,494
Michael Jacobs
Pasadena Real Estate Representation 818.516.4393
Coldwell Banker Residential Brokerage

Larry -- thank you very much.

August 27, 2012 07:20 AM
Ambassador
740,808
Suzanne McLaughlin
Wright & Sherburne Counties Realtor
Sabinske & Associates, Inc. (Albertville, St. Michael)

Michael, what a an inspirational post.  You really nailed it.  And, I wanted to be the 100th commenter on this amazing piece of history.  See's is an institution!

September 01, 2012 03:37 PM
Rainmaker
885,494
Michael Jacobs
Pasadena Real Estate Representation 818.516.4393
Coldwell Banker Residential Brokerage

Hi Suzanne -- glad to See you were the #100 comment for See's Candies.  Let's celebrate and break open a box, what do you say?

September 01, 2012 11:08 PM
Rainmaker
260,268
Wayne B. Pruner
Tigard Oregon Homes for Sale, Realtor, GRI
Oregon First

We all make mistakes. It's how you handle them that separates to men from the boys. Mr. Huggins got it right.

November 19, 2012 09:18 PM
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the tree to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Rainmaker
885,494

Michael Jacobs

Pasadena Real Estate Representation 818.516.4393
Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the pants to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Additional Information

Your source for real estate representation in the San Gabriel Valley and northeast communities of the city of Los Angeles including: Pasadena, Altadena, South Pasadena, San Marino, Alhambra, San Gabriel, Temple City, Arcadia, Sierra Madre, Monrovia, Duarte, Bradbury, Azusa, Glendora, Claremont, Glendale and La Canada Flintridge as well as Highland Park, Monterey Hills, Eagle Rock, Mt Washington, Montecito Heights, Glassell Park and Sagamore Park.