Sometimes You Do Have To Tell People Where The Gas Goes.

By
Real Estate Broker Owner with KGC Properties LLC, Tucson Property Management & Real Estate

Reading a few back and forth emails on a transaction in escrow, the escrow officer kept emailing the cooperating agent requests for the same document.  With each email she re-worded the request in different ways, presuming that the agent wasn’t understanding, “Could you please send this document?”  But, the agent didn’t respond. 

Final request.  Only this time the escrow officer wrote, “Your commission check will be held until we receive this document.”

The document came five minutes later.  I guess sometimes we do have to spell things out in many different ways before someone understands or gets it. 

A few things I’ve learned along the way to help make sure someone understand what you are saying:

Make eye contact while you are talking. And if you are writing your request – just be brief and to the point.

Don’t be afraid ask, “Can we clarify what’s needed here – again?”

Know who you are talking to.  Working with a newer real estate agent? Or first time Buyer?  Get on their level and treat it as if it were your first time around too.  It’s alright to review and follow the real estate manual - again!

If you need or want something – don’t leave the request open-ended.  If you want a document right away – for example, don’t say, “I need it before closing.”  Because that means anytime before closing.  Just be specific:  “I need it by 9am today.”

Some people still won’t get it, or they just won’t understand, no matter how many different ways you say or write something.  Keep that in mind, be patient and be ready to spell it out – just like the picture shows – it would be hard to explain why someone couldn’t figure out where the GAS goes.

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Buying or selling Tucson real estate, Mt Lemmon, Tucson bank-owned homes, Tucson rental homes, or Tucson lease option homes? Visit www.KGCPropertiesLLC.com .

                                                 

 

This blog is written with my opinions and my opinions are  presented with accuracy but not guarantees. Please talk to a professional before making any real estate, financial or agency decisions.    Gabrielle Kamahele Rhind - 2014. If you want to reprint parts of this - just email me for my permission: KGCProperties@gmail.com .

 

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Rainmaker
514,884
Jeanne & Ralph Janisch ABR CRS Brokers
Selling Durango CO homes to good people like you!
The Durango Home Team at Keller Williams Southwest Associates

For a lot of folks today you have to communicate on the 2nd grade level.  It's sad...... really.

 

August 24, 2012 09:39 AM
Rainmaker
1,238,538
Charles Stallions
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.
Charles Stallions Real Estate Services

Sometimes you have to ask them to step on the gas as well LOL.

August 24, 2012 06:27 PM
Rainmaker
1,090,597
Tom Arstingstall
General Contractor, Sacramento, CA - 916-765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366

I enjoyed reading this post. Sometimes we try to be too polite and friendly, expecting the reader to understand what we are tiptoeing around. Keep it simple and direct is best Gabrielle.

Suggested. 

August 25, 2012 12:46 AM
Ambassador
1,290,020
Richard Iarossi
Crofton MD Real Estate, Annapolis MD Real Estate
Coldwell Banker Residential Brokerage

Gab,

This reminds me of when I left the service back in '69. The Army sent me a letter about two months later asking for information. I ignored that, and the subsequent letter. The third one, receipt required, informed me that I was to report for active duty again if I didn't respond. That one got my attention real quick.

Rich

August 25, 2012 02:07 AM
Rainmaker
880,573
James Dray
AR., MO., or OK. I can find the home for you.
Wise Custom Realty

Morning Gabrielle I think the most important statement is making eye contact.  If you study someone and are making that eye to eye contact and something tells you they are not telling the truth follow your instincts and leave.

August 25, 2012 05:27 AM
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Gabrielle Kamahele Rhind

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