You can never over communicate

By
Real Estate Mortgage Broker with Mortgage Magic
You will never be criticized for over communicating. I am doing a refinance transaction now with a gentleman who up front that he is not a paper person and really did not want to get involved with too many details.
 
I took him at his word and I was wrong !  I work in an area with tons of engineers and technical workers. They are used to getting into details to a great degree -- much more than the average person and certainly much more than I am.
 
Years ago I was doing a loan for a gentleman who was head of sales for a large technical firm. He called to see if he could visit with me and discuss financing. He asked what he needed to bring and hearing that he was head of sales I said to just come by and we would talk to determine what we could do. The conversation continued and twice more he asked what he needed to bring -- that is not a question most sales people would ask. I asked. "Are you an Engineer?" He replied that he has an EE degree (Electrical Engineering). Then my communication changed completely....I gave him a list of items; a big list; anything and everything that I could think of and then added some more. He was happy !
 
I was wrong to take the gentleman's word that he is not a "paper person"...He told me the truth but we all see things so differently. For one person 'a little while" might mean 20 minutes and for another it might mean 3 hours....If you over communicate you will never be criticized.
 
You will never get in trouble with a client by over communicating.
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Re-Bloggged 2 times:

Re-Blogged By Re-Blogged At
  1. Lisa Tully 09/13/2012 03:01 PM
  2. Winston Heverly 01/22/2013 03:21 PM
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Tags:
communication
buyers realty
mortgage magic
doug jones
sales skills

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Anonymous #68
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Brenda Garren

I so agree with you Doug and it is important even and most especially in a relationship of any kind. In communication it helps to mirror what you heard the other person say. An example: I am cold and uncomfortable here in this country shack. The other person: You are uncomfortable in the country shack. He brought her there and he should understand she isn't happy, right? Ha!

September 13, 2012 06:25 PM
Rainmaker
1,162,491
Gene Riemenschneider
Turning Houses into Homes
Home Point Real Estate

Good points about understanding your clients.  Different types of people see things differently.

September 13, 2012 08:15 PM
Rainer
192,650
Nan Jester
Realtor, Exit Real Estate Gallery
Exit Real Estate Gallery Jacksonville Beach, FL

Good point. Communication is such an important part of every relationship.

September 14, 2012 07:19 AM
Anonymous #71
Anonymous
Ron Keffer

Doug:  People do not realize that communication is very important in our society.  We use communication to get people to understand what we are  talking about, wanting, or just making a comment.  I would hate to count the number of times I communicate with others in a 24 hour period.  Each time you open your mouth and say something, this is communication.  I agree with you that we take people for granted and just assume that they know what we are talking about.  Be specific, informative, and last but not least, be a good listener.  You might learn something.

Ron Keffer

September 15, 2012 05:57 PM
Rainmaker
922,624
Lisa Von Domek
....Experience Isn't Expensive.... It's Priceless!
Lisa Von Domek & Associates LLC, Real Estate Broker/Associate with Real Living Real Estate Group www.LisaVon.com

Hello Doug,

Well written and I agree completely - one can never over communicate!

January 22, 2013 03:34 PM
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Rainmaker
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Doug Jones

Mortgage Broker - NMLS 286668
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