My Client Will Not Accept It!!

By
Real Estate Agent with Cindy Stys Equestrian and Country Properties, Ltd. RS297130
http://actvra.in/HTL

 

"My client will not accept it!"

 

Brigita McKelvie, REALTOR, Cindy Stys Equestrian & Country Properties, Rural and Horse Properties for Sale in Eastern PennsylvaniaI have heard that said a few times by Listing Agents when a Buyer's Agent, for their client, requested something from the Seller or an offer was presented on a property.

 

Now, Listing Agents do represent the Sellers and the Buyers Agents represent the Buyers.  But, can they speak for their clients without consulting them? 

 

My opinion is no.  We, as agents, are to look out for our clients best interests and get the property SOLD, not make decisions for them.  Any offer or request, that comes in is to be presented to the Seller, no matter how rediculous it may seem.  It is an offer or request, which is a starting point towards getting the property SOLD.  This is where negotiations come in and a middle ground can hopefully be met by both parties. 

 

Granted, the Seller may have stated certain things were not acceptable at the time the property was listed, but circumstances and minds do change over time.  It may be acceptable at this point in time.  Then agent doesn't know that until it is presented it to their client.  

 

Real estate agents are not decision makers for their clients.  Their job is to educate, suggest and advise their clients and look out for their best interests.  The final decision comes from the client, not the real estate agent.

 

 

Posted by

Brigita McKelvie is a REALTOR®  (Pennsylvania License #RS297130) with Cindy Stys Equestrian & Country Properties, specializing in rural and horse properties and farms in Eastern Pennsylvania.  She has an e-Pro® (Certified Internet Expert) certification and a GRI (Graduate, REALTOR® Institute) designation.  

Brigita McKelvie, REALTOR

Pennsylvania License #RS297130

Rural and Horse Properties and Farms

 

Cindy Stys Equestrian & Country Properties, Ltd.Cindy Stys Equestrian & Country Properties, Ltd.

 

The Premier Equine and Country Real Estate firm serving Eastern Pennsylvania from back yard operations to world class equestrian facilities.

Use a REALTOR with "horse sense" that doesn't horse around when it comes to horse properties.

 

 

e-ProGRI (Graduate, REALTOR Institute)BNI

 

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Re-Blogged 3 times:

Re-Blogged By Re-Blogged At
  1. C. Lloyd McKenzie 09/18/2012 09:48 AM
  2. Debbie Reynolds 09/19/2012 08:32 AM
  3. Jon Gosche 09/20/2012 08:20 AM
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Show All Comments
Rainer
74,784
Laura Moore
Coldwell Banker - Granite Bay, CA
Competent ~ Caring ~ Committed

I always chuckle under my breath when those are the first words out of an agents mouth.  Sometimes they just need to feel important.  Things always look different and much more clear when put in writing.  Even if a client said they will not accept something, they might changre their minds when presented something real.

September 19, 2012 04:46 PM #97
Rainmaker
234,648
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

This is a huge pet peeve of mine.  Agents need to stop speaking for their clients. Who knows what a client will say or do until they are actually presented with the ofer or the request. One listing agent I've been dealing with the past couple of days say she didn't want to waste time writing a counter offer!  WHAT?!

September 19, 2012 05:05 PM #98
Rainmaker
230,800
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Bridgita,

Amen!!!  To borrow a familiar line from numerous REALTORS®, "I am not an attorney, and cannot render legal advice..."

"I am not a SELLER, and cannot render a decision."  To continue, "Please reduce your offer to writing, and I will take it to the SELLER.  I'll get back to you wilth their reply.  Thank you for your interest."

September 19, 2012 05:20 PM #99
Ambassador
1,807,443
Jeff Dowler CRS
Solutions Real Estate - Carlsbad, CA
Carlsbad CA Homes for Sale (760) 840-1360

It really IS up to the seller and they need to be consulted. I always cringe when I hear the other agent say my seller will not agree to that, go for that etc. Same true for buyers, though, also. I think it also just sets up a contentious relationship between agents and the deal is not about us nor between us but between buyer and seller.

September 19, 2012 05:30 PM #100
Rainer
184,939
Thomas McCombs
Century 21 HomeStar - Akron, OH

It is apparently very important to a Realtor who makes that statement, that you recognize that he/she is A VERY IMPORTANT AND POWERFUL person.

September 19, 2012 05:43 PM #101
Rainer
80,213
Gary & April Greer
Century 21 Wright - Temecula, CA
Real Estate Professionals

I think as agents we tend to create some of our own problems by opening our mouths to voice our opinions too early.

September 19, 2012 06:07 PM #102
Rainer
33,955
Jacqueline Drake CRS
Jacqueline Drake Realty - Saint David, AZ
Southeast Arizona land, farms & horse properties

I won't make any assumptions about what a client will do. I have been told by clients that they won't accept less than a certain amount and received a lower offer and watched them accept it. I have also had a few clients tell me they were desperate and has them reject a good offer. I don't think sellers know for sure how they will respond to an offer till it's presented.

Jacqueline Drake CRS

Cochise County Land

September 19, 2012 07:17 PM #103
Rainmaker
318,810
Jon Quist
LONG REALTY - Tucson, AZ
Tucson's BUYERS ONLY Realtor since 1996

Even if you think the client "won't accept it" and you don't check first, you may just get an expensive shock later on down the road.

September 19, 2012 10:06 PM #104
Rainer
32,734
Jon Gosche
Jon Gosche Real Estate - Boise, ID

I like most of your answers.  Realtors too often seem to think that they are their clients lawyer, financial adviser or parent!  You might kill a deal by telling an inexperienced buyer agent that your client won't accept it.  You never know, and getting that offer and a negotiation going is what is going to result in a sale.  No offer no sale.  Get the offer no matter what it is.  Probably shut your mouth.  Of course you can have some previous latitude to negotiate if you talk out some what ifs with your client.  But DON'T say anything that will prevent getting a written offer.  With a written offer EVERYONE involved is in the game and invested. 

September 20, 2012 08:08 AM #105
Rainmaker
672,522
Elite Home Sales Team
Keller Williams Realty - San Clemente, CA
A Tenacious and Skilled Real Estate Team

One of my issues is with the agent that forgets that they are not the principal (owner) of the property.

September 20, 2012 08:24 AM #106
Rainmaker
192,181
Brian Kuhns
Coldwell Banker Roth Wehrly Graber - Fort Wayne, IN
Fort Wayne Real Estate by Brian Kuhns

I never get that mentality that another agent knows what's best for their clients.  If a client doesn't  like an offer they can reject it but until I see signatures I don't need the unnecessary discussion. Great post!

September 20, 2012 09:35 AM #107
Rainer
83,887
Brad Baylor
ERA Coup Agency - Milton, PA

Brigita - You are correct, you can't speak for your clients, but you can let the buyer's agent know what you think your clients are going to say.

September 20, 2012 10:19 AM #108
Rainmaker
257,894
Carrie Sampron
Home Smart Realty Group - Highlands Ranch, CO
ABR SFR & Kathy Sampron (303) 931-3629 Highlands R

Brigita: Too many agents get emotionally involved in the situation when we're there to facilitate not participate. You make great points especially when you talk about it being our responsibility to "present all offers." We've actually submitted an offer, a back-up granted, that the agent never showed the seller. Completely unacceptable. Carrie

September 20, 2012 10:20 AM #109
Rainer
32,338
MARIDOL GARCIA-JOY
LONG & FOSTER REAL ESTATES - Alexandria, VA
I had situations were the seller said I want this much/net, this or that, and when I present an offer for below what they said they wanted or with this or that suddently it's all good!!! Our job is to educate, guide & support a client not to make decision on their behalf. Making decisions for others is the easiest way for an realtor to get in trouble!
September 20, 2012 11:22 AM #110
Rainer
192,479
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton

Dear Brigita,

You got that right. As the messenger, I am often surprised by reactions I would never have expected. You do not know for sure, until you ask.

September 20, 2012 12:43 PM #111
Rainer
221,958
Lehel Szucs
All Seasons Real Estate, Inc. - Covina, CA
REALTOR of choice

I think the agent representing either side has no right to speak for their clients unless specifically instructed to do so ... even than they should advise the client before doing so .... at least I do and I my clients have told e they appreciate it ... just my thoughts on this

September 21, 2012 07:19 AM #112
Rainmaker
275,499
Steven Pahl
Keller Williams Tampa Properties - Tampa, FL
Real Estate Consultant Tampa, FL 813-319-6423

To often an agent's own ego gets in the way of a successful transaction, and the buyer or seller never knows because the agent blames it on the other party or agent!

September 22, 2012 08:43 PM #113
Rainmaker
261,430
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

The client probably won't accept it, but it still has to be presented. Even the insulting low ball offers.

September 25, 2012 07:44 AM #114
Anonymous
Anonymous
Cynthia Massari

When will agents learn that it is not their job to make decisions.  It is their job to facilitate the transaction.  I really hate it when I hear an agent say "My clinet won't....." fill in the blank.  You know that you are going to be in for a rough ride.  Buyers and Sellers often take cues from their agent.   I try to help the buyer or seller look at it from both sides of the transaction, agents need to learn to keep their own opinions out of the equation. 

October 01, 2012 05:01 PM #115
Rainmaker
275,750
Kasey & John Boles - Jon Gosche Real Estate
Jon Gosche Real Estate, Boise ID - Boise, ID
Boise, Meridian, Ada/Canyon/Gem/Boise Counties

This is absolutely right and is one of my biggest pet peeves whien agents seem to speak and think and try to make decisions for their clients.  Not our job!  -Kasey

January 13, 2013 08:07 PM #116
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Brigita McKelvie

Rural & Horse Properties & Farms in Eastern PA
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