DEAR AGENT ~ YOUR KIDS ARE ADORABLE, BUT.....

By
Real Estate Agent with Chevaux Group, PLLC TREC #547752

DEAR AGENT ~ YOUR KIDS ARE ADORABLE, BUT.....

Girl

I was returning a phone call to an agent this morning and when the voicemail came on, it was a cute little girl's voice.  "Hi, this is my mommy's phone.  Please leave a message."  I quickly looked at the number to make sure that I correctly put in the number.  It was correct but I wasn't  even sure if this was the agent's number since it didn't identify her other than "mommy".

While this can be cute, for business purposes I just don't see the draw.  I wonder how many clients she may have lost due to the same question, "Is this the agent's number?"  Again, cute but certainly not effective.

It did give me pause to make sure that my voice mail  is clear, gives them my name and company name.  I certainly want my callers to know they have reached me.  Losing business is not fun.

When someone calls you, your message should clearly say who you are, identify your company and a brief message.   Don't lose business by failing to identify yourself!   We love your kids, just don't have them answering your business phone.  

 

 

Posted by

     Chevaux Group    

"Have you fully lived today?"

   Paula L. McDonald ~ REALTOR®

       Broker ~ The Woodlands, Texas 

 936-203-0279 Direct

Selling The Woodlands real estate and surrounding areas!

Paula@ChevauxGroup.com

         

      CNE

Houzz      

 

Copyright 2014 Paula McDonald

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Rainer
131,490
Teri Clardy
Colorado Premier Staging, LLC - Littleton, CO
APSD Certified Home Stager Pro

Paula, your article certinly gave me pause. Although I certainly would not have had that kind of a greeting, I had to go and check my voicemail just to ensure it was professional and contained all my information. :-)  Thanks for the post.

Oct 16, 2012 11:32 AM #66
Rainer
18,461
Debra Miller
Bella Real Estate - El Dorado Hills, CA

UGH, unprofessional and it tells me that my agent doesn't take her job seriously. Hey, we all love our families, but come on!

Oct 16, 2012 11:41 AM #67
Rainmaker
39,712
Roshan Quigley
Weichert Realtors - Manalapan/Marlboro, NJ - Manalapan, NJ

Certainly not professional - our v.m. message is a reflection of ourselves and business.  Sounds like the agent needs a cell phone for business and separate for personal.

Oct 16, 2012 11:48 AM #68
Rainmaker
971,143
Georgie Hunter
Hawai'i Life Real Estate Brokers - Haiku, HI
Maui Real Estate sales and lifestyle info

Oh I know that feeling!  I had a client with a silly message and it threw me off a couple of times.  I don't get it.

Oct 16, 2012 12:11 PM #69
Rainmaker
59,120
Pam Burzynski
Grace Realty Co. Inc. - Bethlehem, PA
Bethlehem Area Homes, Grace Realty Co. Inc.

Definitely not the smartest way to win new clients or gain loyalty in my book.  I think a little cleverness in a VM message is a good idea, but I would call kid VM unprofessional as well.

Oct 16, 2012 12:49 PM #70
Rainmaker
85,344
Sharon Harris
Coldwell Banker Select Pros. - Hanover, PA
Realtor

Never on a phone used for real estate! maybe a personal phone. But if you want to look like the adult in the eyes of clients place your own name and info on the phone.

Oct 16, 2012 01:39 PM #71
Rainmaker
133,170
Julie Bentley
Watson Realty Corp, Jacksonville, FL - St Johns, FL
Saint Johns, FL REALTOR

Agreed, Paula. If we want to be treated as professionals in this business we need to act like professionals. A cute message, whether it is a child or a silly outgoing message, does not help achieve that.  Great post!

 

Oct 16, 2012 05:30 PM #72
Ambassador
1,864,055
Jeff Dowler CRS
Solutions Real Estate - Carlsbad, CA
Carlsbad CA Homes for Sale (760) 840-1360

Well I think it's fine for personal but not for a professional voice mail. And I find that many agents do not even state their name and company in their voice mail so you cannot be SURE you reached the right person.

And along the same lines how about asnwering your business line with more than HELLO? I always ask IS THIS ???

Oct 16, 2012 05:31 PM #73
Rainmaker
545,503
Cynthia Larsen
Safe Haven Realty - Cotati, CA
Independent Broker Serving Sonoma County, CA

Groan. I can't even begin to say how wrong this is. I fully understand why you were compelled to write this blog post.

Oct 16, 2012 05:43 PM #74
Rainmaker
331,164
Jon Quist
LONG REALTY - Tucson, AZ
Tucson's BUYERS ONLY Realtor since 1996

Yikes. Admittedly it "sounds cute" but is TOTALLY inappropriate for business. Maybe this is one of those infamous "part time" agents?

Oct 16, 2012 11:02 PM #75
Rainer
203,298
Dörte Engel
RE/MAX Leading Edge - Bowie, MD
ABC - Annapolis, Bowie, Crofton

Dear Paula,

That is a great message for your home phone, but not on your business phone.

Oct 17, 2012 04:58 AM #76
Rainer
24,333
Alesia Rapkin
Berkshire Hathaway Georgia Properties - Grayson, GA

I answer every call to my cell with my name.  That way whoever is calling knows they got me and if they weren't looking for me then they also know they got the wrong person.

And BTW I actually answer my phone.  Yes always if possible.  No automatic vm.  I cannot tell you how many times a caller will say "oh you are the actual person I thought I would get voicemail".  No way to tell how much business this has gotten me over the years.

Oct 17, 2012 08:22 AM #77
Rainer
122,108
Lanise Warrior
Dream Catchers Real Estate - Compton, CA
Carson-Compton Real Estate Specialist
As a mom, I understand how proud you are when your child begins to put together sentences, and how excited they are when the phone rings....but my son knows that mommy has clients and have to work. I think it is poor professional decorum to have such an outgoing message.
Oct 17, 2012 09:39 AM #78
Rainer
210,575
Nan Jester
Exit Real Estate Gallery Jacksonville Beach, FL - Jacksonville Beach, FL
Realtor, Exit Real Estate Gallery

I have a friend who lets one of her young daughters record her outgoing message. I do find it off putting to say the least.

Oct 17, 2012 10:30 AM #79
Rainer
83,887
Brad Baylor
ERA Coup Agency - Milton, PA

Paula - You are so right.  Doing this on a home phone is kinda cute, although I still find it annoying, but doing it on your business cell phone?  Ridiculous.

Oct 18, 2012 01:31 PM #80
Rainmaker
209,494
Mary Hutchison, SRES, ABR
Better Homes and Gardens Real Estate-Kansas City Homes - Kansas City, MO
Specializing in Brookside, Waldo, Prairie Village

Ew, that's a turn off.  Maybe the agent doesn't know / remember this is the message? I also don't like when an agent and I are on the phone discussing a deal...and I hear screaming kids in the background.  Move to another room, close the door, call back--but focus on the call at hand.

Oct 18, 2012 05:30 PM #81
Rainmaker
1,275,512
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

OK, I thought this was going to be on something else.  I have taken one (and even 2) of my kids along when showing a home.  One works - two does not.  These are potty trained kids that can obey.

Oct 19, 2012 03:33 PM #82
Rainmaker
532,193
David Burrows
Classic Realty - Fairfax, VA
No Pressure, Just Seriously Devoted to Real Estate

Paula, great advice.... We do need to make sure our message to anyone calling is clear and precise with all of the information necessary. Thanks for posting.

Oct 20, 2012 04:54 AM #83
Rainer
187,838
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Hi Paula,

Good post. Having your kids do your messages on your business number is not very professional at all. It would make one wonder how professional she is.

Oct 24, 2012 07:30 PM #84
Rainmaker
263,660
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

That recording is a poor business decision. Makes me wonder what else she will get wrong.

Dec 09, 2012 08:16 AM #85
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Rainmaker
839,550

Paula McDonald

CHEVAUX Group ~ The Woodlands, TX 936-203-0279
Let's Find You a Home!
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