DEAR AGENT ~ YOUR KIDS ARE ADORABLE, BUT.....

By
Real Estate Agent with Chevaux Group, PLLC

DEAR AGENT ~ YOUR KIDS ARE ADORABLE, BUT.....

Girl

I was returning a phone call to an agent this morning and when the voicemail came on, it was a cute little girl's voice.  "Hi, this is my mommy's phone.  Please leave a message."  I quickly looked at the number to make sure that I correctly put in the number.  It was correct but I wasn't  even sure if this was the agent's number since it didn't identify her other than "mommy".

While this can be cute, for business purposes I just don't see the draw.  I wonder how many clients she may have lost due to the same question, "Is this the agent's number?"  Again, cute but certainly not effective.

It did give me pause to make sure that my voice mail  is clear, gives them my name and company name.  I certainly want my callers to know they have reached me.  Losing business is not fun.

When someone calls you, your message should clearly say who you are, identify your company and a brief message.   Don't lose business by failing to identify yourself!   We love your kids, just don't have them answering your business phone.  

 

 

Posted by

     Chevaux Group    

"Have you fully lived today?"

   Paula L. McDonald ~ REALTOR®

       Broker ~ The Woodlands, Texas 

 936-203-0279 Direct

Selling The Woodlands real estate and surrounding areas!

Paula@ChevauxGroup.com

 

 

Copyright 2014 Paula McDonald

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Topic:
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Groups:
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Tags:
professional image
voicemail

Comments 85 New Comment

Show All Comments
Rainer
126,690
Teri Clardy
APSD Certified Home Stager Pro
Colorado Premier Staging, LLC

Paula, your article certinly gave me pause. Although I certainly would not have had that kind of a greeting, I had to go and check my voicemail just to ensure it was professional and contained all my information. :-)  Thanks for the post.

October 16, 2012 11:32 AM
Rainer
18,461
Debra Miller
Bella Real Estate

UGH, unprofessional and it tells me that my agent doesn't take her job seriously. Hey, we all love our families, but come on!

October 16, 2012 11:41 AM
Rainmaker
39,108
Roshan Quigley
Weichert Realtors - Manalapan/Marlboro, NJ

Certainly not professional - our v.m. message is a reflection of ourselves and business.  Sounds like the agent needs a cell phone for business and separate for personal.

October 16, 2012 11:48 AM
Rainmaker
940,481
Georgie Hunter
Maui Real Estate sales and lifestyle info
Hawai'i Life Real Estate Brokers

Oh I know that feeling!  I had a client with a silly message and it threw me off a couple of times.  I don't get it.

October 16, 2012 12:11 PM
Rainmaker
59,120
Pam Burzynski
Bethlehem Area Homes, Grace Realty Co. Inc.
Grace Realty Co. Inc.

Definitely not the smartest way to win new clients or gain loyalty in my book.  I think a little cleverness in a VM message is a good idea, but I would call kid VM unprofessional as well.

October 16, 2012 12:49 PM
Rainmaker
85,344
Sharon Harris
Realtor
Coldwell Banker Select Pros.

Never on a phone used for real estate! maybe a personal phone. But if you want to look like the adult in the eyes of clients place your own name and info on the phone.

October 16, 2012 01:39 PM
Rainmaker
132,616
Julie Bentley
Saint Johns, FL REALTOR
Watson Realty Corp, Jacksonville, FL

Agreed, Paula. If we want to be treated as professionals in this business we need to act like professionals. A cute message, whether it is a child or a silly outgoing message, does not help achieve that.  Great post!

 

October 16, 2012 05:30 PM
Ambassador
1,802,829
Jeff Dowler CRS
Carlsbad CA Homes for Sale (760) 840-1360
Solutions Real Estate

Well I think it's fine for personal but not for a professional voice mail. And I find that many agents do not even state their name and company in their voice mail so you cannot be SURE you reached the right person.

And along the same lines how about asnwering your business line with more than HELLO? I always ask IS THIS ???

October 16, 2012 05:31 PM
Rainmaker
532,442
Cynthia Larsen
Sonoma County Real Estate Broker
Safe Haven Realty

Groan. I can't even begin to say how wrong this is. I fully understand why you were compelled to write this blog post.

October 16, 2012 05:43 PM
Rainmaker
318,011
Jon Quist
Tucson's BUYERS ONLY Realtor since 1996
LONG REALTY

Yikes. Admittedly it "sounds cute" but is TOTALLY inappropriate for business. Maybe this is one of those infamous "part time" agents?

October 16, 2012 11:02 PM
Rainer
191,601
Dörte Engel
ABC - Annapolis, Bowie, Crofton
RE/MAX Leading Edge

Dear Paula,

That is a great message for your home phone, but not on your business phone.

October 17, 2012 04:58 AM
Rainer
24,333
Alesia Rapkin
Berkshire Hathaway Georgia Properties

I answer every call to my cell with my name.  That way whoever is calling knows they got me and if they weren't looking for me then they also know they got the wrong person.

And BTW I actually answer my phone.  Yes always if possible.  No automatic vm.  I cannot tell you how many times a caller will say "oh you are the actual person I thought I would get voicemail".  No way to tell how much business this has gotten me over the years.

October 17, 2012 08:22 AM
Rainmaker
121,958
Lanise Warrior
Carson-Compton Real Estate Specialist
Dream Catchers Real Estate
As a mom, I understand how proud you are when your child begins to put together sentences, and how excited they are when the phone rings....but my son knows that mommy has clients and have to work. I think it is poor professional decorum to have such an outgoing message.
October 17, 2012 09:39 AM
Rainer
201,475
Nan Jester
Realtor, Exit Real Estate Gallery
Exit Real Estate Gallery Jacksonville Beach, FL

I have a friend who lets one of her young daughters record her outgoing message. I do find it off putting to say the least.

October 17, 2012 10:30 AM
Rainer
83,887
Brad Baylor
ERA Coup Agency

Paula - You are so right.  Doing this on a home phone is kinda cute, although I still find it annoying, but doing it on your business cell phone?  Ridiculous.

October 18, 2012 01:31 PM
Rainmaker
198,404
Mary Hutchison, SRES, ABR
Specializing in Brookside, Waldo, Prairie Village
Better Homes and Gardens Real Estate-Kansas City Homes

Ew, that's a turn off.  Maybe the agent doesn't know / remember this is the message? I also don't like when an agent and I are on the phone discussing a deal...and I hear screaming kids in the background.  Move to another room, close the door, call back--but focus on the call at hand.

October 18, 2012 05:30 PM
Rainmaker
1,237,048
Gene Riemenschneider
Turning Houses into Homes
Home Point Real Estate

OK, I thought this was going to be on something else.  I have taken one (and even 2) of my kids along when showing a home.  One works - two does not.  These are potty trained kids that can obey.

October 19, 2012 03:33 PM
Rainmaker
528,891
David Burrows
No Pressure, Just Seriously Devoted to Real Estate
Classic Realty

Paula, great advice.... We do need to make sure our message to anyone calling is clear and precise with all of the information necessary. Thanks for posting.

October 20, 2012 04:54 AM
Rainer
172,630
Steve Higgins
RE/MAX Kelowna

Hi Paula,

Good post. Having your kids do your messages on your business number is not very professional at all. It would make one wonder how professional she is.

October 24, 2012 07:30 PM
Rainmaker
261,430
Wayne B. Pruner
Tigard Oregon Homes for Sale, Realtor, GRI
Oregon First

That recording is a poor business decision. Makes me wonder what else she will get wrong.

December 09, 2012 08:16 AM
Show All Comments
Rainmaker
780,243

Paula McDonald

CHEVAUX Group ~ The Woodlands, TX 936-203-0279
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