Fortunate

By
Home Inspector with Integrity Home Inspections LLC

After eleven yeras and over 2800 inspections it is quite amazing that I have not had the misfortune to have seen the insde of a court room. Oh, I have made mistakes for which I have made ammends but to recieve a court summons I have not. I believed that living in West Virginia, the nations most litigiious state and being involved in such a risky profession I was afraid that I would have to answer to someone at some point. But I still felt that this was a worhty profession and my calling. The key, I believe, to staying away from the courts is to communicate. We are all born with talents that need development. Sometimes it is good to look back and review what we are doing to communicate with clients and how we are doing it.

  • Gain an insight into who your client is and what their "home" experiences have been 
  • Fully explain the process and the agreement
  • Detail the Standards that the client can expect to be utilized for the inspection
  • Assure the client that you do not know everything but will defer to protect them when neccessary
  • Be candid and forthright in your presentation of the inspection findings, keeping their experiences in mind
  • Maintain positive eye contact to detect that "deer in the headlight" look 
  • Inform the client that you will be more than willing to follow-up (however you chose to do that) Letting them know that it is not over when the check changes hands
  • Offer the client an opportunity to question each major area of inspection, elect, plumbing, framing etc.
  • Walk the client though the dwelling making certain that they are looking at what you are attempting to show them rather than just the color of the room
  • Always answer the phone calls TIMELY and go to the dwelling "to help them" Clents trusted you to do the inspection because you cared and they believed you. Follow-up with the same care and intensity of desire to protect them.
  • Finally re-iterate your desire to help them, even after the inspection and follow through if needed. If you have any doubt about their understanding of anything or if you remember something that you may not have fully explained, a follow-up call can save you (plenty many) headaches inthe future.

It has worked for me.

Blessings to you all Mike Reel Williamstown WV

 

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Rainer
3,636
Shakti Rodriguez
Carolina Realty, Inc. - Wilkesboro, NC

Lucky indeed! I would also add, a good inspector, being that the homes you've inspected haven't fallen apart, ehh???

As an agent, I can not specifically point my clients to one inspector, but must give them options, but really there is only one I trust as others have missed "items" have have killed a deal or 2. I commend you on taking pride in what you do and for communicating with the buyers... Some folks forget that communication is key.

Sincerely,

Shakti Rodriguez, Carolina Realty, Inc. www.wilkesrealestate.net

Jan 22, 2008 08:27 AM #1
Rainmaker
74,451
Bob Elliott
Elliott Home Inspection - Chicago, IL
Chicago Property Inspection

Mike these are things I do now and have made my clients happy with my service as a result.

Now everyone knows my secret.

Should I be mad at you for spilling the beans?  LOL

Jan 22, 2008 11:38 AM #2
Rainmaker
77,413
MC2 Home Inspections
MC2 Home Inspections LLC - Indianapolis, IN
Indianapolis Westfield Carmel Fishers Indiana
Great post Mike. Knock on wood, I have not seen the inside of a courtroom either, and I would agree on all of the fine suggestions you made. Communication is the key.
Jan 22, 2008 04:08 PM #3
Rainer
119,852
Joseph Lang
Pillar To Post Professional Home Inspection - Rancho Cucamonga, CA
Home Inspector, Southern California
Mike, I've seen the inside of a courtroom many, many times, luckily because I was a Probation Officer previously.  It's not all that fun, even in criminal court when you're the "good" guy.  But back on track, good post and tips.
Jan 22, 2008 04:27 PM #4
Rainer
20,225
Rick Harrington
Patch Independent Home Inspections, LLC - Columbus, OH
Specialist--Infrared Residential

Mike,

Congratulations, generally I say there are 2 types of inspectors.  those that have been sued and those that will be. or those that have stepped through a ceiling and those that are going to.

However,

I really like your list and will make sure to follow these type of guidelines more closely.

Thanks for the great post!!!

Rick

Jan 22, 2008 05:51 PM #5
Rainer
639,033
Carl Winters
Canyon Lake, TX
Thanks for all the good reminders. These are the things we need to post more often to remind us the reason we are good home inspectors and take our job seriously. Knock on wood for me...but never know when the day may come. It is very easy to overlook something.
Jan 29, 2008 07:16 PM #6
Rainer
4,576
Jack Jackson
Total Home Inspection Services - Prescott Valley, AZ
Total Home Inspection, AZ & CA
I make a friend of every client and keep their best interest a heart just as if it were family, sounds corny but its true. And I heard once that friends don't sue friends. So thats my take. Jack Jackson Total Home Inspection Services
Mar 15, 2008 11:44 PM #7
Rainer
16,797
Michael Reel
Integrity Home Inspections LLC - Parkersburg, WV

I appreciate all of your comments, it is always good to get feedback on our positions to know where and when to "adapt and overcome" yep I am a MARINE. I do believe that we are all a part of one big community. We live, learn and work together and as a group we will all sink together if we do not take care of our "brothers and sisters". Thanks again for your responses.

Blessings to all, Mike Reel http://wwww.wvhomeinspections.net

Mar 16, 2008 06:06 AM #8
Rainmaker
206,029
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY
Living and learning.  Active Rain is a great place to learn and share.  It's served me well and now I'm getting business off my blogs.  Gotta love it.
Mar 23, 2008 08:16 PM #9
Rainer
16,797
Michael Reel
Integrity Home Inspections LLC - Parkersburg, WV

Erby,

Thanks for both of your posts. It is always good to get feedback, it helps us all be better because of the collective experience. I have been pretty lax lately in getting on the A/R site and I miss it. There are always treasured ditbits one can gather to increase knowledge to be able to help a client.

Blessings, Mike www.wvhomeinspections.net WV

Mar 24, 2008 05:09 AM #10
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Michael Reel

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