After eleven yeras and over 2800 inspections it is quite amazing that I have not had the misfortune to have seen the insde of a court room. Oh, I have made mistakes for which I have made ammends but to recieve a court summons I have not. I believed that living in West Virginia, the nations most litigiious state and being involved in such a risky profession I was afraid that I would have to answer to someone at some point. But I still felt that this was a worhty profession and my calling. The key, I believe, to staying away from the courts is to communicate. We are all born with talents that need development. Sometimes it is good to look back and review what we are doing to communicate with clients and how we are doing it.
- Gain an insight into who your client is and what their "home" experiences have been
- Fully explain the process and the agreement
- Detail the Standards that the client can expect to be utilized for the inspection
- Assure the client that you do not know everything but will defer to protect them when neccessary
- Be candid and forthright in your presentation of the inspection findings, keeping their experiences in mind
- Maintain positive eye contact to detect that "deer in the headlight" look
- Inform the client that you will be more than willing to follow-up (however you chose to do that) Letting them know that it is not over when the check changes hands
- Offer the client an opportunity to question each major area of inspection, elect, plumbing, framing etc.
- Walk the client though the dwelling making certain that they are looking at what you are attempting to show them rather than just the color of the room
- Always answer the phone calls TIMELY and go to the dwelling "to help them" Clents trusted you to do the inspection because you cared and they believed you. Follow-up with the same care and intensity of desire to protect them.
- Finally re-iterate your desire to help them, even after the inspection and follow through if needed. If you have any doubt about their understanding of anything or if you remember something that you may not have fully explained, a follow-up call can save you (plenty many) headaches inthe future.
It has worked for me.
Blessings to you all Mike Reel Williamstown WV