What does "Disregard that last email" mean to you?

By
Real Estate Agent with Prado & Kramer Real Estate, St. George, UT 84770 UT DRE# 6541633-SA00
http://actvra.in/L22

What does "Disregard that last email" mean to you?

What does "Disregard that last email" mean to you?

I received an email message that included the back-and-forth conversation between the buyer agent, her clients and the lender. The entire thread was mistakenly sent and contained information that I should not be privvy to as the listing agent.

When the buyer agent realized the error, an email arrived that stated, "Disregard that last email." Was that supposed to make it nonexistent? Not in my opinion. Part of our duties and responsibilities are to be loyal and maintain confidentiality, not to mention taking the utmost care, especially with sensitive information.

Can you imagine if the clients found out that part the information contained in the thread may have compromised their negotiation power? Or warranted a higher counteroffer based on their back and forth conversation? And worse, that they could lose out on the transaction due to what was said within? 

Please take the time to ensure the information you are forwarding is meant for all eyes, not mistakenly sent due to hurriedness to meet a deadline. All it takes is a moment  and can prevent future problems. Clients depend on you to represent them to the fullest, otherwise you are doing them a great disservice!

Your thoughts?

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Wanda Kubat-Nerdin REALTOR Southern Utah www.buynsellutah.com

 

 

Member of the St. George Area Chamber of Commerce

I, Wanda Kubat-Nerdin at Prado & Kramer Real Estate am responsible for my opinions expressed in this blog. Information herein is deemed to be reliable but not guaranteed and may change due to market conditions. Please do not take my pictures or artwork and use them as your own, they are my property,  Copyright ©

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  1. David Lewis 11/05/2012 10:51 AM
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Show All Comments
Rainmaker
348,195
Bill & Cyndi Daves
Hiawassee, Young Harris, Blairsville, Hayesville, Murphy and Beyond! - Hiawassee, GA
TeamDAVES - Your REALTORS In the GA/NC Mountains!

I am totally amazed at the irony -- I just received an email from an agent telling me he needed my client to complete an addendum to go along with his offer since there was another offer on the table.  The addendum he sent me wasn't blank.  It was a copy of the one from the other buyer including all his terms and conditions.  Think I will use it to my client's advantage??  You bet 'cha!

Cyndi

November 05, 2012 06:14 PM #55
Rainer
186,811
Thomas McCombs
Century 21 HomeStar - Akron, OH

What happens when I say to you "do not think of a pink elephant." LOL

When I see "disregard . . .  ", I immediatly go back and reread the message to see if I missed anything. There have been occasions when I had not read down far enough and therefore would have missed the good parts!

November 05, 2012 07:18 PM #56
Ambassador
1,525,494
Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

For me, if it is to discuss a price then it should be face to face or at least  done on the phone. If they want a trail send each other a confirming email separately and never an email that contains an outsiode person. Foolish and careless.

November 05, 2012 07:59 PM #57
Rainmaker
192,560
Christina Hood
Inland Empire Luxury @ KW | 01820455 - Redlands, CA
Luxury Homes Marketing

Wanda, good post!  Not only is it important to make sure emails are clean, but it is also important that when sending to one, you don't hit reply all.  I've seen that fiasco and it is not pretty, especially for the sender.

November 05, 2012 08:55 PM #58
Rainer
17,789
Mary Padilla
YES! Realty - Albuquerque, NM

I think a quick phone call with an apology to you by her would have gone a lot farther.  Unfortunately in this age of technology, if it has NEVER happened to you, EVER, with an email or a text, count yourself among the lucky.  We all get in a hurry and I know I have mistakenly sent an email to someone and a text to someone else that were not intened for them.  It stinks, but it does happen. 

November 05, 2012 09:27 PM #59
Rainer
54,776
Rob Renk
McKinney, TX
Gap Funding | from $10,000 up to $200,000

One should always be careful with email to make sure only the right people are receiving the message.  It is difficult to "disregard" something you just saw or read.

November 06, 2012 04:04 AM #60
Rainmaker
1,876,548
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I have received email not meant for me from others but not from a realtor.

November 06, 2012 04:05 AM #61
Rainmaker
575,064
Valerie Zinger
House Proud Ottawa-Ontario-Canada - Ottawa, ON
Home Organizer
Wanda. Everyone wants instant correspondence so double checking and spell checking get missed. Too bad because, as you say, it can cost dearly.
November 06, 2012 04:25 AM #62
Rainmaker
984,230
Gary L. Waters, Broker Owner Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Melbourne, FL
Personal Service, always.

Thought provoking post here. I don't recall seeing this happen in any of my transactions.

November 06, 2012 05:06 AM #63
Ambassador
942,451
Amanda and Jared Christiansen, YOUR Fort Wayne Realtors
Century 21 Bradley (260)704-0843 - Fort Wayne, IN
Century 21 Bradley.

I've been in situations like this before.  I had an agent to the same thing that this agent did and saw information that I'm sure they didn't want me to see.  My focus is on my clients and their needs.  If I see something that might give me a little more of an advantage in negotiating, I'll use it.  

You inspired me to blog about a recent situation.  Good post and congrats on the feature.  

November 06, 2012 05:09 AM #64
Rainmaker
1,226,668
Wanda Kubat-Nerdin
Prado & Kramer Real Estate, St. George, UT 84770 - Saint George, UT
Your Preferred St. George Area Real Estate Agent.

Strong client relationships depend on trust and yes, while mistakes will happen, some can definitely be avoided. This was one of them. Understanding technology and getting to know your systems is paramount to ensure something like this does not negatively affect your client's position in a transaction. THANK YOU ALL for responding and making this a great point of conversation!

November 06, 2012 05:57 AM #65
Ambassador
1,938,363
Steve Hoffacker
Hoffacker Associates LLC - West Palm Beach, FL
New Home Sales Trainer/Coach, Sales Books Author

Wanda,

Disregard means what it says. Ignore it. It's a "nevermind." :)

Steve

November 06, 2012 06:17 AM #66
Rainer
176,293
Steve Higgins
RE/MAX Kelowna - Kelowna, BC

Hi Wanda,

Good post and good reminder for all of us to be more careful when sending emails with client information.

November 06, 2012 07:00 PM #67
Rainmaker
192,331
Olga Simoncelli
Veritas Prime Real Estate - New Fairfield, CT
Broker/Owner Veritas Prime, Candlewood Lake Area

Afraid the comment "disregard that last email" might be like a red flag to a bull i.e. an irresistable invitation to take a look! Might be best not to highlight your blunder.

November 07, 2012 05:40 AM #68
Rainer
84,195
janine nielsen
Re/Max Advantage - Redlands, CA
Homes For Heroes Realtor
I received the"disregard last message" email a couple of weeks ago. Was in a multiple counter and was emailed the opposing buyers counter mistakingly-how do you disregard and wipe those privy details from your memory bank? How do you not use that info to your clients advantage? Sure did make me acutely aware of not making the same mistake myself!
November 07, 2012 05:59 AM #69
Rainmaker
192,173
Joy Carter & Jeff Booker Brother and Sister Team
Keller Williams Partners Realty-GreatFloridaHomes Team - Plantation, FL
Trust Your Family's Move To Our Expertise!

What does it mean to me?  Means I will be reading the entire message and then wondering about that person who sent it.  Joy

November 07, 2012 10:33 AM #70
Rainmaker
1,255,435
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Bill Cosby had a whole bit about a Doctor Saying "oops" during surgery when the patient only had a local.  Kind of the same thing.

November 09, 2012 10:09 AM #71
Rainmaker
261,430
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI

I've learned to be real careful before I hit that send button....

December 01, 2012 09:55 PM #72
Rainer
83,887
Brad Baylor
ERA Coup Agency - Milton, PA

Wanda - Disregard that last email reminds me of a memo I got in a former career.  I had been copied on a letter, and everyone had to initial that they had reviewed it.  A week later, the letter came back to me with a note attached... "This letter was not intended for you.  Please erase your initials, and initial your erasure."

January 10, 2013 06:09 AM #73
Rainmaker
277,216
Kasey & John Boles - Jon Gosche Real Estate
Jon Gosche Real Estate, Boise ID - Boise, ID
Boise, Meridian, Ada/Canyon/Gem/Boise Counties

I know it can be a mistake, but it can be detrimental.  One time my husband got an email that had exchanges on it between him and the buyer's agent who was in a back up position.  The home inspection had found mold and the first buyer was backing out.  The comment the buyer made was that they were never so happy to hear the word MOLD in their life!  It didn't change anything in negotiations as it was a short sale and all had been worked out, but we laughed and thought - what if we were in negotiations.  That could have ruined it for the buyer, us knowing how excited they were for the house dispite the $10,000 repair that was ahead...-Kasey

January 21, 2013 09:56 PM #74
Show All Comments
Rainmaker
1,226,668

Wanda Kubat-Nerdin

Your Preferred St. George Area Real Estate Agent.
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