Is it just me, or has truth, honesty and integrity left the country?

By
Managing Real Estate Broker with Winchester Real Estate Sales, Cornerstone Business Group Inc 0225086119
http://actvra.in/Lxj

I've had a couple interesting experiences this week that have me wondering what has happened to our country.  I've been buying tires at a local company for 40+ years.  They've Mechanicalways been great, and I'm sure I've bought 500+ tires for the family vehicles and our company trucks.  I would imagine I've recommended them 100 times.

This Tuesday, I called to check on availability and price for a few replacement tires.  The sales manager gave me a price and said they definitely had the tires in stock.  Great!  I set up an early AM appointment and dropped the truck off. 

When I returned, the bill was much higher.  I asked what happened, and he proceeded to deny that he ever quoted the price I had on my note pad.  I had the price per tire, and then I had the price per tire mounted, balanced, new values and the old tires disposed of.  Where would I get those numbers considering I have no idea how they price each phase of the tire installation?  Ironically, my numbers were exactly what their numbers are for the services beyond the tire purchase. Weird, right?  He said I made the numbers up.  That was a mistake.

The manager was so vehement that he never gave me price, that I said, "OK," paid the bill and committed to never buy another tire from them.  That was my first local disappointment with a local business this week.

The second one was also a car repair shop.  This time, also on Tuesday, I called and received a quote for a specific repair.  I dropped the vehicle off last night with the sales person and restated the price and he confirmed it.  This morning, he called me to tell me what they found, which was exactly what was quoted, and the price was much higher.  Is this a trend?

I said,"Wait a minute. Just Tuesday, you said the price was . . . . Where is the discrepancy coming from?"  He stammered and stuttered a bit and then said, "Well, let me see what I can do to get the price down." 

Is it just me, or has truth, honesty and integrity left the country?  Friends often ask why I do most of my own auto maintenance.  There are two good reason in 2 days.  An honest car repair shop is hard to find in Winchester, VA.  If you know of one, let me know.  I've struck out every time.

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Topic:
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Virginia Frederick County Winchester
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Rainmaker
720,740
Mike Cooper
Your Winchester, VA Real Estate Pro
Winchester Real Estate Sales, Cornerstone Business Group Inc

Caron, I'd love to know there are truly honest and reputable car repair shops in my area.  Unfortunately, I can't recommend one. 

I hear you, Gene. 

November 15, 2012 02:23 PM
Ambassador
1,305,410
Jon Zolsky
Selling Daytona paradise for heavenly good prices
Daytona Condo Realty, 386-405-4408

Mike - it is a great question. I remember in Orlando the patrons of a high end chinese restaurant told the owners that they do someting wrong, and that they should rather make a recipe change, so that they do not disappoint their customers, who are familiar with chinese food. The owners aughed and said they did not care if people never come to them again. There were so many people visiting Orlando.

Isn't this weird?

November 15, 2012 10:02 PM
Rainmaker
720,740
Mike Cooper
Your Winchester, VA Real Estate Pro
Winchester Real Estate Sales, Cornerstone Business Group Inc

Unfortunately, that seems to the norm now days, Jon.  I've dumped 6 auto repair shops in the past 3-4 years.  All were dropped because they either lied, didn't fix something they charged for or tried to force a repair that was not necessary.   In most of those cases the bills were thousands of dollars, but when I made the repair on some of those issues they didn't exceed $150.  When I confronted them, they just stared at me with a blank look. 

November 16, 2012 04:32 AM
Rainmaker
477,123
Melinda (Mel) Peterson
The Naked Blogger 541-659-1620
Real Estate Cafe LLC

Wow Mike... your deals on wheels took a lousy u-turn... I think I would've told the tire guy to take his tires and mount them where the sun doesn't shine.  Then I'd contact the owner of the shop and tell him you're going 'viral' with a post and perhaps he'd like the opportunity to make things right before you go from 0-60 in a matter of seconds ;)))  Just sayin'! 

November 17, 2012 10:28 AM
Rainmaker
720,740
Mike Cooper
Your Winchester, VA Real Estate Pro
Winchester Real Estate Sales, Cornerstone Business Group Inc

Oh, I wanted to Mel, unfortunately, they were already on the vehicle.  I am writing the owner of the company a letter to share my frustration.  I doubt he cares, but we'll see.  I bugs me when I need something automotive that I can't do in my own garage. 

November 17, 2012 02:36 PM
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Rainmaker
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Mike Cooper

Your Winchester, VA Real Estate Pro
Winchester has a place for you! Call me.
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