Are you the second agent?

By
Managing Real Estate Broker with Winchester Real Estate Sales, Cornerstone Business Group Inc 0225086119
http://actvra.in/Mk5

I've been a Spinning® instructor for fifteen years.  Just a year ago December 31, I decided to stop teaching regular classes and become a sub so I could concentrate on business, and it has really paid off.  I still like to be involved as much as possible, so I continue to maintain the bikes. 

I always did the maintenance on my own bikes when I had my studio, so it was a natural transition to maintain the center's bike as well.  This past week, I received an email from a staff member relaying a member's concern over the horrific condition of a group of bikes at the center. 

I went back to teaching this week, so I took time after the Friday class to check out broken bikes.  There were 6 that needed repair.  Most were very simple tune up type repairs.  The two in the email sounded like they were a danger to mankind.  I expected to find body parts lying all around them from the danger they presented to the membership, but there were none. 

As a matter of fact, of the 6 I repaired,they were the least of my repairs.  When I finished fixing all six bikes, I had to wonder what it was about the minor repair needs theses bikes needed the so captured a member's attention that he would pen a note to the management encouraging that the bikes be scrapped and news be purchased. 

Then I realized, it was perception.  His perception, and lack of knowledge, caused him to think the minor tune-up needs were really major defects that warranted a replacement rather than a repair.  Based upon his understanding, the bikes were trash.  The reality was the bikes were in great condition with a few minor tune-up needs.  In less than an hour, they were fine tuned and back on the floor.  At $1000 a piece, you don't just throw them out and get new ones.

How many times have you had a real estate client call you to be the second agent because his Argumentprevious agent was defective and needed to be thrown out and replaced?  To the trained eye, it might actually be the perception of the client, and not the agent.  Of course it could be the agent, but until you know the full circumstances of the relationship you couldn't say that with any authority and legitimate knowledge.

That brings up a note of caution for all of us in the real estate field.  Far to many clients have a "throw it away and get new" mindset when it comes to life, business and relationships.  Before you chime in with a potential client who is discussing a former agent, get the facts. 

Every story has two sides.  I would imagine if you talked to the "cast aside" agent, you'd probably hear a totally different story.  Remember, the client who is telling you about the poor performance of the previous agent will tell the next agent the same thing about you.  It might be his perception, but if he can get someone to listen to his story, and if he can get someone to agree with him, he gets a boost of confidence when it might not be valid.

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Re-Bloggged 2 times:

Re-Blogged By Re-Blogged At
  1. Jordon Wheeler 12/01/2012 06:49 PM
  2. Cheryl Ritchie 12/02/2012 07:21 AM
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Rainer
112,652
Jon Karlen
Louisville & Shelbyville Kentucky real estate
Finish Line Realty - Shelbyville & Louisville Ky Real Estate

Great viewpoints about what we may encounter in the market place.  A lot of times customers can quickly become disgruntled over the slightest transgression that may have been a requirement of compliance with Federal Law.

December 02, 2012 12:40 PM
Rainmaker
1,202,853
Carla Muss-Jacobs, Principal Broker/Owner
Buyer Focused ~ Buyer Results
BuyersAgentPortland.com | (503) 810-7192 Portland Metro Exclusive Buyers Agent | 100% Buyer Representation ~ 100% of the Time

It just happened to me this week.  Got a call from a buyer who was very upset with their agent. They felt he was forcing them into buying a home.  I don't doubt that at all.  Glad they called me.

On the other side of the coin, I have a friend who is being "two-timed" by her client.  My friend is doing one heck of a good job in representation.  Her client thinks the grass might be greener and so she wandered.  No fault of my friend.

December 02, 2012 01:09 PM
Rainmaker
634,185
Evelyn Kennedy
Alameda, Real Estate, Alameda, CA
Gallagher & Lindsey, Alameda, California

Mike:

I think we have all had that experience.  The first time that happened, I was surprised, but not shocked.  The house had been on the market for almost 3 months with no nibbles.  My clients decided they needed a new perspective.  I understood their situation.

 

December 02, 2012 03:17 PM
Ambassador
1,069,974
Tammie White
TW Realty Group, Franklin TN
Benchmark Realty, LLC (615) 495-0752 or www.TWRealtyGroup.net

I see sellers who think all real estate agents are created equal. Obviously, we are not. And sometimes, it just may be that the sellers perception is correct.

December 03, 2012 05:43 PM
Ambassador
681,465
Charita Cadenhead
Serving Jefferson and Shelby Counties (Alabama)
Keller Williams Realty

They tongue is also thy sword.  Not only that Mike, but just count the time we've heard it all before.  That should be the first clue that something else is amiss.  Furthermore, after working with this newfound client, you may discover why the previous relationship really went south.

December 04, 2012 07:57 AM
Anonymous
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Rainmaker
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Mike Cooper

Your Winchester, VA Real Estate Pro
Winchester has a place for you! Call me.
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