OfficeMax of Winchester, VA Takes Great Care of Their Customers

By
Managing Real Estate Broker with Winchester Real Estate Sales, Cornerstone Business Group Inc 0225086119
http://actvra.in/PRQ

The Winchester, VA OfficeMax store provides top quality office products and exceptional OfficeMax of Winchester, VAservice for area customers.  I do appreciate businesses that deliver more than they promise and also stand behind their products and services.  OfficeMax has become my primary office supply store for that very reason.

On a recent purchase, a product did not work as expected.  When I took it back to replace it, the OfficeMax associate realized that I did not have the right item for the application.  The item was fine, but the operator needed a little fine tuning.  That was a great opportunity for him to role his eyes and then point me in the right direction for the proper item.  Did he?  Not at all.  He was very gracious and accommodating, and even though I felt a like a total goober, I left the store knowing I had been treated like a valued customer.

That was my first experience this year with OfficeMax.  A second one related to another item that was not performing correctly.  This time, it was the item.  With 100s of items and manufactures represented in the store, there will be times when a manufacturer has made a defective item.  It's in those times that you want an OfficeMax quality relationship to make sure you get what you pay for.

Karri ColvinOn this occasion, we had a more challenging need.  It took assistant manager, Karri Colvin, to assist us through the process.  Karri listened to our dilemma, determined what it would take to help us and then she took care of everything.  We left the store happy and thankful that we had found a store that would always make sure we had our needs met. 

OfficeMax of Winchester, VA has provided printing services for my real estate business for years. The printing crew has been just as accommodating as the sales floor staff.  I've taken files in on thumb drives, sandisks, CDs and I have even emailed them in.  No problem.  Every time, the printing department staff has filled my order with enthusiasm and accuracy.  They have offered suggestions for a better outcome, and I have been grateful for their input.  

They also provide our office computers,  brief cases, telephones, office furniture, shipping OfficeMax Winchester VA Storesupplies, printers, printing supplies, software, tablet accessories, miscellaneous office supplies, tax forms and today they even provided a chap-stick.  They have a broad array of products and services for businesses both large and small.  Best of all, they take care of their customers in a way that keeps them coming back. 

If you have office product needs, drop by the Winchester, VA OfficeMax at 2188 South Pleasant Valley Road, or give Karri a call at 540-723-6617.  She'll be glad to help you meet your office needs. Thanks, Karri!  We do appreciate your above and beyond service.

OfficeMax of Winchester, VA Takes Great Care of Their Customers

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Dick Greenberg
New Paradigm Partners LLC - Fort Collins, CO
Northern Colorado Residential Real Estate

Hi Mike - Mary & I recently had pretty much the exact opposite experience with an OfficeMax competitor with almost the same name. We were buying two desks for our new office, and the process took over 4 hours, visits to 3 of their stores, and dealing with 4 people whose quiet day we were obviously ruining. I know our local OfficeMax would have done better - they hardly could have done worse - but we were chasing a deal.

Jan 26, 2013 12:09 PM #1
Rainmaker
841,580
Mike Cooper
Winchester Real Estate Sales, Cornerstone Business Group Inc - Winchester, VA
Your Winchester, VA Real Estate Pro

Dick, I ended up at this office supply store because of terrible service at their biggest competitor.  Ironically, I had always gone to the other store because it was easier to get on and off of their parking lot.  Their service was so bad that I finally had to draw the line and go to OfficeMax.  I've no complaints for the 3-4 years I've been shopping there.  It's funny, the other stores regional manager called me multiple times to try to coax me back.  She sent me gifts and all kinds of special offers, but so far, outside of offering a new Porsche, she hasn't persuaded me. 

Jan 26, 2013 12:15 PM #2
Rainmaker
440,113
Jim Patton
Century 21 M&M - 209-633-2839 - Turlock, CA
Realtor - Stanislaus & Merced county Realtor.

Mike - It's always nice to get great customer service especially at the big chain stores because they seem to be the worst offenders.   Your post has inspired me to write one of my own about the good service I have received at their competitors store here.

Jan 26, 2013 02:24 PM #3
Rainmaker
841,580
Mike Cooper
Winchester Real Estate Sales, Cornerstone Business Group Inc - Winchester, VA
Your Winchester, VA Real Estate Pro

Absolutely, Jim.  Good news is good news.  Write it up!  Have a great weekend.

Jan 26, 2013 03:00 PM #4
Rainmaker
1,136,305
Michael Jacobs
Coldwell Banker Residential Brokerage - Pasadena, CA
PasadenaCA Real Estate Representation 818.516.4393

Hi Mike -- very cool of you to publicly thank your local Winchester VA OfficeMax and specifically the associates and Karri Colvin.    Nicely done.   

Jan 27, 2013 12:39 AM #5
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Mike Cooper

Your Winchester, VA Real Estate Pro
Winchester has a place for you! Call me.
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