What Do You Expect From Your Lender?

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Education & Training with ActiveRain

What Do You Expect From Your Lender?

We all know that we'd like our lender to be responsive, give great service to our clients and be able to close the loan on time. Ask any agent that's been in the business for a few years, and they will tell you these are a few of the things they value in their lender. But what exactly is expected of a loan officer in order to meet an agent's expectations?

Do you expect your lender to respond immediately? Do you think 'being responsive' means that they respond within 24 hours? No doubt, agent's definition of 'responsive' is going to very from agent to agent.

In this survey, we'd love you to share with us your exact expectations of your loan officer. In an effort to go beyond the obvious qualities that you find desirable in your lender, we'd love to learn some of the specifics of what you expect from that trusted partner that's helped build your business.

Anyone who has found an amazing loan officer would be quick to tell you how valuable they have been for their business. We'd love some insight on what that person means to you exactly.

Please Take The Survey

We ask that you take 5-10 minutes (It seems members are finding the survey takes closer to 12-15 minutes) to complete this survey about your expectations for your lender. Your responses will be completely anonymous.

If you choose to leave your ActiveRain user name at the end of the survey, we will award your account 1000 points for your completed survey.

In addition, anyone that leaves their user name will be entered to win an iPad Mini or one of three $50 Amazon gift cards. Winners will be notified on April 1st (and it won't be an April Fool's Joke.......although wouldn't it be fun if we notified 1000's of people that they won......and then 'April Fool'ed' them, haha.......yeah, probably not a good idea)


 

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Rainmaker
221,085
Bill Dean
William Dean - Broker, Salesperson
Worth Clark Realty St. Louis, Mo.

Finally a survey worth taking!  I would havve found this one worthwhile even if there were not points involved!

Also I agree with comment # 69.  It's a pity that ALL lenders do not get to see the results.  I just left a msg. and email this morning to a lender who was gone from the company and no one felt I needed to know this???  It was an office extension assigned to that L O and no one would have heard the voice mail and likely NOT opened the email.   I only found this out by calling another contact at that office.   Can I send this survey to some of the other LO's that I WILL use again?  Please!   Thanks   wdonline12

March 07, 2013 06:33 PM
Rainmaker
305,010
Mike McCann - Broker Nebraska Farm Land
Broker Nebraska Farm Land For Sale 308-627-3700
Mike McCann - Broker, Kearney, Nebraska

Hi Bob and AR,

I felt the survey was a little awkwardly put together in some of the questions which would did not give me the opportunity to answer them accurately.

March 07, 2013 07:58 PM
Rainmaker
341,472
Bill & Cyndi Daves
TeamDAVES - Your REALTORS In the GA/NC Mountains!
Hiawassee, Young Harris, Hayesville, Murphy, Blairsville

Done - although I agree with some of the others that a couple of the questions were a little difficult to understand at first.   The ones I had to number - well that took me 10 minutes to figure out they were moving around LOL!

Cyndi

March 11, 2013 04:05 PM
Rainmaker
305,010
Mike McCann - Broker Nebraska Farm Land
Broker Nebraska Farm Land For Sale 308-627-3700
Mike McCann - Broker, Kearney, Nebraska

SO o  March 7th I do the survey and am told that we will get 1,000 points for doing it.  Today is the 15th (late) and yet no points for doing it.  What gives?

If either the real estate agent or lender took 8 days to do what they said they were going to do...well we know it would probably cost them a client....

March 15, 2013 08:46 PM
Staff
423,409
Bob Stewart
Community Evangelist
ActiveRain
Mike McCann, I owe you an apology. I should have been more clear in the original blog post. One of the hallmarks of a great lender would be setting expectations up front. I failed to do that. Please forgive me. Points will be awarded at the conclusion of the survey. We do not have the manpower to award points one at a time and with a couple thousand expected participants it's most efficient for us if we award the points to everyone at the same time at the end. That way we can hand the entire list to our developers and they write a fancy piece of code (ok I'm not a developer so I don't know how fancy it actually is.....but it's fancy to me) that awards them to all 2000+ people at once. I guess the good news is that you are not alone in your disappointment. I have probably disappointed a lot of people. I hope you can understand and I'll definitely be more clear the next time we do one of these when you can expect your points.
March 16, 2013 12:12 PM
Anonymous
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ActiveRain Real Estate Network

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