Sometimes a Mistake is not a bad thing -- A little embarrassing perhaps

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Real Estate Services with WeveMovedGifts.com

Well, for those of you who have noticed, I have been running a contest on Active Rain to win free closing gifts. All anyone had to do was look at a couple of photos on my website, tell me two changes they noticed between the before and after shots, and they were entered. I have touted the great odds and the opportunity to win. 

So, this week I received an email from a realtor who basically asked me to explain why I charge a $35.00 retouching fee when he couldn't see a difference in the I Spy pics. Ooops. Somehow I posted the same photo twice as before and after photos. He gave up after about 10 minutes of staring at my pictures. 

I had to own up to my mistake, and to sooth his feelings. So, I'm sending him a free gift for his next closing. I think he might be a happy camper now, and a long-term customer.

Whatcha' think?

 

HERE'S THE BEFORE PHOTO HE SENT TO ME FOR CUSTOM CHANGE-OF-ADDRESS CARDS

 

HERE'S HIS AFTER PIC

To play I Spy and to see unique and personal closing gifts, please take a look at my site: www.wevemovedgifts.com

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Tags:
closing gifts
realtor closing gifts
real estate closing gifts
residential real estate
housewarming gifts
artistic renderings

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Rainmaker
998,181
Joan Whitebook
Consumer Focused Real Estate Services
BHG The Masiello Group

It is human to err -- I think someone said that!  At any rate, you did the right thing and now you have a happy customer.  I will have to check out your website.

February 22, 2008 05:04 PM
Rainmaker
998,181
Joan Whitebook
Consumer Focused Real Estate Services
BHG The Masiello Group

It is human to err -- I think someone said that!  At any rate, you did the right thing and now you have a happy customer.  I will have to check out your website.

February 22, 2008 05:04 PM
Ambassador
481,451
Brian Schulman
Lancaster County PA RealEstate Expert 717-951-5552
Coldwell Banker Select Professionals, Lancaster PA
Diane, sometimes we make a longer lasting bond with a customer when there is a problem and we do something extra when we remedy the problem.  It's actually more memorable than a transaction that goes perfectly.  People just expect things to go perfectly.
February 22, 2008 05:10 PM
Rainer
20,470
Diane Adler
WeveMovedGifts.com

Carol - I also straightened the sides of the house which were leaning in because of the way the photo was taken. 

The use of my retouched photos is as gifts to be given at closings. i create change-of-address cards, framed renderings, coasters, cutting boards, mugs, and notes. These are not used for advertising purposes, and I can assure you, the clients are delighted with them.

However, I also create renderings for commericial real estate properties that are undergoing renovations and repositioning in their markets, so the changes are to indicate what is coming. There is nothing wrong with that either as the message is clear.

With respect to retouching residential real estate photos for marketing purposes, I think that it is fine to put in grass and trees in new developments. Clearly, renderings are used to sell homes in subdivisions. There is no attempt at deceit; there is just no other way to give a buyer a clear picture of what is to come. 

It would be deceitful to use retouched pictures to draw clients to an existing home that is in terrible repair. And, frankly, it would make the realtor look very bad if he/she did not first warn the prospect about the discrepancy between the photo and the actual home. This is not, however, what my photos are used for.

February 22, 2008 05:14 PM
Rainmaker
110,409
Nancy Brenner
Roswell Georgia Real Estate Agent
Referral Associates of Georgia, Inc.
Hi Diane.  Love your 2nd pic.  Went from Winter to Summer in a flash!
February 22, 2008 07:01 PM
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Rainer
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Diane Adler

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