Sometimes a Mistake is not a bad thing -- A little embarrassing perhaps

By
Services for Real Estate Pros with WeveMovedGifts.com

Well, for those of you who have noticed, I have been running a contest on Active Rain to win free closing gifts. All anyone had to do was look at a couple of photos on my website, tell me two changes they noticed between the before and after shots, and they were entered. I have touted the great odds and the opportunity to win. 

So, this week I received an email from a realtor who basically asked me to explain why I charge a $35.00 retouching fee when he couldn't see a difference in the I Spy pics. Ooops. Somehow I posted the same photo twice as before and after photos. He gave up after about 10 minutes of staring at my pictures. 

I had to own up to my mistake, and to sooth his feelings. So, I'm sending him a free gift for his next closing. I think he might be a happy camper now, and a long-term customer.

Whatcha' think?

 

HERE'S THE BEFORE PHOTO HE SENT TO ME FOR CUSTOM CHANGE-OF-ADDRESS CARDS

 

HERE'S HIS AFTER PIC

To play I Spy and to see unique and personal closing gifts, please take a look at my site: www.wevemovedgifts.com

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Tags:
closing gifts
realtor closing gifts
real estate closing gifts
residential real estate
housewarming gifts
artistic renderings

Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the envelope to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the eye to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainmaker
89,195
Deanna Casalino
Right Choice Realty - Estero, FL
Fort Myers Florida Homes,
Good idea! also to get comments posted.
Feb 22, 2008 04:57 PM #1
Rainer
85,900
Carol Williams
Nationwide: Self-employed Real Estate Copywriter, Blogger, Photographer and Real Estate Mentor - Wenatchee, WA
Wenatchee Real Estate
You filled in the grass and trees.  Is this considered deceptive advertising? Are buyers disappointed when they actually visit the property? There was discussion about re-touching photos some time back on AR.
Feb 22, 2008 05:02 PM #2
Rainmaker
1,066,568
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

It is human to err -- I think someone said that!  At any rate, you did the right thing and now you have a happy customer.  I will have to check out your website.

Feb 22, 2008 05:04 PM #3
Rainmaker
1,066,568
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

It is human to err -- I think someone said that!  At any rate, you did the right thing and now you have a happy customer.  I will have to check out your website.

Feb 22, 2008 05:04 PM #4
Ambassador
498,843
Brian Schulman
Coldwell Banker Select Professionals, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552
Diane, sometimes we make a longer lasting bond with a customer when there is a problem and we do something extra when we remedy the problem.  It's actually more memorable than a transaction that goes perfectly.  People just expect things to go perfectly.
Feb 22, 2008 05:10 PM #5
Rainer
20,470
Diane Adler
WeveMovedGifts.com - Marietta, GA

Carol - I also straightened the sides of the house which were leaning in because of the way the photo was taken. 

The use of my retouched photos is as gifts to be given at closings. i create change-of-address cards, framed renderings, coasters, cutting boards, mugs, and notes. These are not used for advertising purposes, and I can assure you, the clients are delighted with them.

However, I also create renderings for commericial real estate properties that are undergoing renovations and repositioning in their markets, so the changes are to indicate what is coming. There is nothing wrong with that either as the message is clear.

With respect to retouching residential real estate photos for marketing purposes, I think that it is fine to put in grass and trees in new developments. Clearly, renderings are used to sell homes in subdivisions. There is no attempt at deceit; there is just no other way to give a buyer a clear picture of what is to come. 

It would be deceitful to use retouched pictures to draw clients to an existing home that is in terrible repair. And, frankly, it would make the realtor look very bad if he/she did not first warn the prospect about the discrepancy between the photo and the actual home. This is not, however, what my photos are used for.

Feb 22, 2008 05:13 PM #6
Rainmaker
110,429
Nancy Brenner
Referral Associates of Georgia, Inc. - Roswell, GA
Roswell Georgia Real Estate Agent
Hi Diane.  Love your 2nd pic.  Went from Winter to Summer in a flash!
Feb 22, 2008 07:01 PM #7
Anonymous
Post a Comment
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the printer to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase:

Show All Comments
Rainer
20,470

Diane Adler

Ask me a question
*
*
*
Spam prevention

Accessibility option: listen to a question and answer it!

To submit the form,
drag the lamp to the circle on the side.

Type below the answer to what you hear. Numbers or words, lowercase: