Real Estate Referrals on Activerain - Don't Lose It Before You Get It - We Did!

By
Real Estate Agent with Better Homes Realty - BH Referral Associates

Recently someone sent me a referral from the rain I was flattered and honored!  When I received the e-mail...no customer info...no phone number...just please wait until you get my referral form. 

 

I have no problem with that...you want to get paid...you wanted to ensure I was a person of my word. 

I understand and would ask the same thing!

The truth is we lost the referral before we even received the customer's name.  Why, because the referrer was not ready. 

You see in my mind if you are going to send referrals you might want to have a referral form in place...One that is accessible and one that can be faxed or e-mailed. 

If not.... use an e-mail..with the customer's contact info, your contact info and the amount of the referral fee! Not hard is it....apparently it is.

Funny thing while the referrer pushed us to get this form to them...I sent an e-mail accepting the referral and what the referral fee would be...not good enough...they needed the referral form.  OK...we can play your way!

Eventually because they could not get their hands on a form over the weekend, they accepted the e-mail and said it will suffice until Monday. Once again I had no problem with that...now let's call the customer

Once I got the customer info...I contacted the customer...it was too late...they decided...they were in a hurry to buy and needed someone immediately...and it wasn't us.

They were kind enough to tell me if they need our help they will contact us. I thanked them and left with these words..."If you like the agent, stick with them..real estate has been tough...so they do in fact deserve to get paid."  The potential buyer's were appreciative...

All this transpired in a matter of 2 hours time!  Business gained...business lost!

A word of advice: So for you people who send out referrals to people in the rain...be ready...and darn it...if you don't have your form ready...either use mine....or accept my e-mail as the referral form.  

I don't know about you....but we can always use more business and whether you have a referral form or not...you hand me business....if we sell your customer something...I promise..you'll get paid!

Disclaimer: The opinions expressed by The Activerain Network and it's members and those providing comments are theirs alone, and do not reflect the opinions of Midori Miller and CENTURY 21 Sundance Realty. Midori Miller and CENTURY 21 Sundance Realty are not responsible for the accuracy or content provided by The Community.

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activerain referrals dont lose them before you get them
referral forms
email an alternate way to accept leads
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Rainmaker
245,524
Katrina Madewell
Tampa FL Homes for sale | Tampa Bay - (813) 777-1196
Charles Rutenberg Rlty- More than 5,000 agents(813) 777-1196

I agree Midori, shouldn't the MAIN POINT of the referral be to SERVE THE CLIENT, and TRUST the person you are referring to?   I mean after all, if you DON"T trust them, why refer to them?  This is just my thought.

I any case, you are good for your word, as am I.

Please think of me for your Tampa Bay Area referrals.

All the best,

Katrina inTAMPA

February 26, 2008 12:31 AM
Rainmaker
454,032
Midori Miller
Homes In Fort Lauderdale, Real Estate Training - R
Better Homes Realty - BH Referral Associates

Hi Everyone-a couple of things...all I wanted to do was point out that our response time needs to be a little faster..we need to work smarter and learn to improvise sometimes when need be.  Not everyone uses a referral form or do they have one...our company does but to me an e-mail will suffice...referral accepted...name of customer...and any info you can give...the referral fee to be paid to and what percentage. 

If we can use e-mails for other parts of our business...we need to be more flexible and understand..not all real estate professionals work the same.  To me I use e-mail if need be.. 

The person who gave me the referral knew I was going to post about this and had no problem with it...not faulting the person who sent the referral just making a point that we always need to be on!  Sometimes you learn the smallest thing right here on the rain...but something so small could add to your business. 

Realize we are all trained different for some they do not even know they can get paid to give referrals.. 

 

February 26, 2008 03:43 AM
Rainmaker
472,956
Steve Scheer
Highlands Ranch Real Estate - Denver Real Estate
Realty Oasis - Metro Brokers
Midori -  Recently saw this same thing happen to a colleague - you need to be very quick with this at times.
February 26, 2008 07:39 AM
Ambassador
158,090
LifeOhm
Monica at LifeOhm
LifeOhm - Life Coaching for Real Estate Professionals
Midori - that's a shame that the customer was lost. If the referrer would focus on the customer first and service to that customer, everyone would win.
February 27, 2008 10:23 AM
Rainer
24,279
Tom Elder
Mortgage Broker Compliance Consultant
Mortgage Broker Compliance Consultants
I guess in the lending world we call that co-brokering and it is illegal. Our referrals should, and usually do, come free from all of this hassle. Mine have been great so far. But as always there are those that greed comes before serving the client. Great post, thanks.
February 27, 2008 12:36 PM
Anonymous
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Rainmaker
454,032

Midori Miller

Homes In Fort Lauderdale, Real Estate Training - R
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