Watching Sunday Morning this morning (absolutely love that show!), I learned that March is National On Hold Month, if you can imagine such a thing. "Please hold, your call is very important to us!" Yeah, right! This holiday was adopted by AudioMax in 1994.
Tired of waiting on hold? Gethuman provides a list of companies that have a way to get a human when you make a call, and tells you how to do so.
So, are your callers put "on hold", and how pleasant do you make it for them if so?