Improving Customer Service

By
Real Estate Agent with Aksland Real Estate

In Real Estate, we are driven by the markets. In the current buyer's market that we are in, throughout most parts of the country, it is essential to improve our customer service.

The following hints will be helpful in improving your customer service skills and enable you to get more clients:

1.  Be personable:  The customer must be able to relate to you. If that cannot happen, then they will find someone else.

2.  Know your neighborhoods:  If a person is looking for a specific house-type or neighborhood, school, etc., you need to know immediately if you can provide that to them. Just a quick drive around your city or area and taking notes will help you answer that question.  Yes, I can show you a 5 bedroom Victorian in this part of town.  Not a problem at all.

3.  Be all encompassing:  People want instant-everything. Make sure that you have the ability to fill all of their needs in a one-stop environment.

4. Your website needs to be inviting:  Many websites are difficult to use and people will go elsewhere.

5. The customer comes first. If they feel it, then they will come and they will be a good source for referrals.

Just by following these hints and improving your customer service skills will help you get and retain more clients.

 

Matthew Zgonc

209-614-3103

http://www.buysellmodesto.com

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Rainer
19,752
Katie Graham
Cherry Creek Properties, LLC - Denver, CO
Denver Real Estate
These are some really great tips. Thanks for posting the food for thought!
Mar 14, 2008 12:37 PM #1
Rainer
83,312
Matthew Zgonc
Aksland Real Estate - Modesto, CA
Realtor, CFS, CVS
You are welcome.
Mar 14, 2008 12:46 PM #2
Rainer
6,341
Laurie Jenner
Your Home Team Advantage - Cary, IL

Customer service has always been my specialty.  Asking the right questions, then delivering the information they need is so important.

Within days of meeting a client, I know so much about them.  Do they know anything about me?  Nope - very little.  Our relationship is all about them.

With so many Realtors for buyers and sellers to choose from, I believe great customer service at least helps us get the referrals.

Mar 14, 2008 06:05 PM #3
Rainmaker
322,476
Sara Homan
Coldwell Banker Ellison Realty 352-209-4044 - Ocala, FL
Realtor, Homes, Farms & 55+
Excellent advice Matthew and thanks for answering my question on Newbie Here Help!  I will look for the Rookies group right now.
Mar 17, 2008 09:37 AM #4
Rainer
83,312
Matthew Zgonc
Aksland Real Estate - Modesto, CA
Realtor, CFS, CVS

The moderator is great and there is a lot of information there that is not allowed in the newbies group, such as this.

Mar 17, 2008 10:58 AM #5
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Rainer
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Matthew Zgonc

Realtor, CFS, CVS
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