Have you REALLY tried to create Raving Fans???

By
Title Company with Elliemae, Inc.

I just recently re-read "Raving Fans" and I am looking for some feedback from our AR groups. (please...)

I certainly have my vision of what has worked well for me for the last 15 years of lending, buying and selling homes, but here I am in 2008, wondering if i was ever really doing it right.

While reading the book, the 3 tasks/rules are to

1. Know what you want

2. Learn what the customer wants

3. Deliver the vision plus one percent

I believe that I can do this for my next group that I will be managing (group meaning customers (inside and outside)), but has anyone out there reading this REALLY followed through? I find that once I really get going on this, I will have trouble from too many clients (as this has happened in the past.) 

Can someone give me some feedback on your experiences?

Thank you.

I look forward to many responses. 

Larry Bailey 

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Larry Bailey

856-470-1101 ext 419 Office

609-975-9182 Direct

609-228-6378 Fax

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Groups:
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Global Equity Lending
Tags:
raving fans
real estate
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Rainmaker
340,180
Eric Reid
Renaissance Realty Group of Keller Williams Atlanta Partners
thank you for the reminder. I want to be the builder of Raving Fan relations from a sense of pride internal pride core values drive me be the best and of great service. So I will start again tomorrow to push towards that goal.
March 18, 2008 09:09 PM
Ambassador
531,754
Liz Moras
Chilliwack Realtor, Garrison Crossing,Chilliwack, Abbotsford
Harrison Hot Springs, Cultus Lake
\hmm you just gave me an idea - instead of'testimonials'.....i think i'm going to change the header to read 'ravng fans!'  lol i like that way more much yeah aha! 
March 18, 2008 09:13 PM
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Rainer
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Larry Bailey

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Additional Information

I entered into the Banking Industry in 1987, with the goal in mind to make sure that my Customers (Clients) always had the best information, so they could make the best decisions for themselves. 23 years later, I have not changed that mindset. I am still making sure that all of my Clients and Relationships are getting the best information available, so that I can help them make the best decisions they can. My background and work experience has focused around the Business of "Money", whether it is working for a Bank, Mortgage Broker, or Mortgage Banker. I have also created and run a National Appraisal Management Company, as well as a Title Insurance Company that serviced the needs of both Lenders and Borrowers. My strategy has always been, and still is, to know more than my Competition and, just as important, to be able to "Put My Money Where My Mouth Is". If I can ever help you with anything to do with how to borrow money or how to save the most when borrowing money, let me know. I will be more than glad to help. Contact me for more information anytime. Specialties: Best example of what I do is helping people or companies achieve their goals. As long as you know where you want to get to, I have the ability to help. I specialize in the financial services industry, but have broad reaching skills that reach across many industries.