It's The Little Things!

By
Services for Real Estate Pros with Exit Beach Realty BK645709

"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."Mahatma Gandhi

Sure sounds like to me...it's the little things.. 

  • Before going on your appointment give yourself a once over..don't forget the little things..wear your name tag!
  • Acknowledge your neighbor with a friendly hello..it's usually the little things..that can make someone's day!
  • Hand out your cards as if you handing out your autograph..it's the little things..people seek confidence!
  • Write thank you notes for any reason.. people remember..ahhh the little things..everyone wants to  feel special!
  • Don't take someone's harsh words too personal..Bullet proof yourself..it's the little things..everyone needs to vent!
  • Under promise and over deliver people will see your value....it's the little things..People always love a bargain!
  • Emotions can be harmful in decision making..facts presented neutrally...it's the little things..people look for expertise!  
  • Why competition when the term is co-operating broker?..words are little things..creates public perception!
  • Use the words, I'm sorry, only when necessary...sincerity...it's the little things..it reminds others we are human! 
  • Don't shoot the messenger and decide to pull rank...its the little things..your temper tantrum could cost you a customer!

NO RETREAT...NO SURRENDER!    Work Smart...Work Hard..Be Productive and have a great selling week and if you are wondering why the Top Dawgs are so successful..watch what they do...its the little things!

Disclaimer: The opinions expressed by The Activerain Network and it's members and those providing comments are theirs alone, and do not reflect the opinions of Midori Miller AKA Daytona Beach Real Estate Trainer and CENTURY 21 Sundance Realty. Midori Miller and CENTURY 21 Sundance Realty are not responsible for the accuracy or content provided by The Community.

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Rainmaker
1,199,181
Tony & Darcy Cannon
Keller Williams Legacy - Woods Cross, UT
The C Team
Midori, good post.  Thanks for the tips.
Apr 20, 2008 10:53 PM #1
Rainer
41,803
Eugene Jones
Weichert Realtors - Somerville, NJ
Great words to live by Midori. It's those little things that can add up to bigger things, like success. It was also a resounding phrase in the e-PRO course I just finished.
Apr 20, 2008 10:54 PM #2
Ambassador
1,972,369
Nestor & Katerina Gasset
International Properties and Investments LLC - Wellington, FL
Realtors, Wellington Florida Homes For Sale
Midora- I just love this and flagging it to get featured! And bookmarking it!  It is the small things that make all the difference. 
Apr 20, 2008 11:23 PM #3
Rainer
200,897
Mana Tulberg
805 County Real Estate - Camarillo, CA
Real Estate Agent - Camarillo CA
Midori, It's all about little things all day and everyday of our life in every relationship. Great post.
Apr 20, 2008 11:47 PM #4
Rainmaker
531,876
Liz Moras
Harrison Hot Springs, Cultus Lake - Chilliwack, BC
Chilliwack Realtor, Garrison Crossing,Chilliwack, Abbotsford
midori i love it and i love sunflowers, always wanted to plant a field of waving sunflowers! 
Apr 20, 2008 11:59 PM #5
Rainmaker
362,135
Susie Blackmon
Ocala, FL
Ocala, Horses, Western Wear, Horse Farms, Marketing

Good morning Ms. Midori.  Good positive Monday morning post.  Thank you.

  

Apr 21, 2008 02:42 AM #6
Rainmaker
574,889
Neal Bloom
Keller Williams Properties, Weston FL - Weston, FL
Realtor CRS-Weston FL Real Estate
Interesting analogy....so good of a post that I'm going to flag it "not "to be featured:) just kidding.
Apr 21, 2008 06:38 AM #7
Rainmaker
1,033,732
Gary L. Waters, Broker Owner Waters Realty of Brevard, LLC
Waters Realty of Brevard, LLC - Melbourne, FL
Personal Service, always.
Midori - Some very useful and necessary advice for us all.  Confidence and professionalism will get the job done!
Apr 21, 2008 07:38 AM #8
Rainmaker
135,746
Scott Cowan
RE/MAX Four Seasons - Puyallup, WA

Midori- Excellent post. I am sure it will become a featured one! The little things do all add up to become something special.

Best,

Scott 

Apr 21, 2008 10:03 AM #9
Rainmaker
592,646
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
Good reminders. And I like the opening quote. I need to post that over my desk some days.
Apr 22, 2008 04:55 PM #10
Ambassador
406,156
Jo-Anne Smith
Your Choice Realty Corporation, Brokerage - Oakville, ON

Great advice and observations, as always, Midori.

Like they say 'the truth is in the details' ....or something like that.  (((-: It really is amazing how far one 'little thing' goes, not only does it help the person you are doing it for, but they end up passing it along and it goes out in concentric waves.

Jo 

Apr 22, 2008 05:40 PM #11
Ambassador
2,027,913
Chris Ann Cleland
Long & Foster REALTORS®, Manassas, VA - Bristow, VA
Associate Broker, Northern VA
Midori:  Great post!  I have made quite a referral based business based on handwritten notes.  People love them!!!
Apr 22, 2008 08:23 PM #12
Anonymous
Anonymous
Midori,
Brilliant!  It is the little things that people remember and appreciate the most.  "Under promise, over deliver"---love that line and idea.  We see the opposite too often.
Apr 23, 2008 07:58 AM #13
Rainmaker
110,429
Nancy Brenner
Referral Associates of Georgia, Inc. - Roswell, GA
Roswell Georgia Real Estate Agent
Midori -  You are so insightful.  It's your posts of wisdom that make a difference in my world.  Thanks you!
Apr 23, 2008 08:42 AM #14
Rainmaker
38,476
Rachel Zeppinick
White House Properties - Woodland Hills, CA
Woodland Hills Real Estate
A wonderfull post, how do you make other agents think this way?
Apr 23, 2008 01:32 PM #15
Rainer
33,121
deVismes P. Sharp
Benson and Mangold Real Estate - Oxford, MD
Talbot County Maryland Realtor
Nice Post!  It is the little things that we do that count!  Have a great day!
Apr 23, 2008 01:36 PM #16
Rainmaker
592,646
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate
Midori- How did you get the list of services in a widget? It looks like it came from MyBlogLog, but I didn't see a widget like that  on that site. Did you create it yourself?
Apr 23, 2008 08:39 PM #17
Rainmaker
292,565
Kathy McGraw
CELLing Realty - White Water, CA
Riverside County CA Real Estate
Midori- Nice look and nice message.....well, nice might not be the right word, but you know what I mean :) :)
Apr 23, 2008 09:13 PM #18
Ambassador
1,799,724
Barbara-Jo Roberts Berberi & Corinna Birgit Cromartie
Charles Rutenberg Realty - Palm Harbor, FL
Palm Harbor & Dunedin FL Residential Real Estate
What a BEAUTIFUL background photo of sunflowers you have! Where on earth did you find that??? Did you take that photo yourself? Any idea where it is???
Apr 24, 2008 06:46 AM #19
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