How do you feel about showing feed back forms?

By
Real Estate Broker Owner with Debbie DiFonzo - United Country VIP Realty, SW Missouri

Yesterday, I took a customer to see a home listed by another broker here in town. The home is vacant and we used the lock box to get in.

While at the property, I called the listing office to ask a question off the disclosure, as we did not have a copy of the form before the showing. Our customer wanted to know if pets had ever occupied the home and if the home had been listed before.

The customer liked the property and made plans to go back for a second showing on Saturday.Question Mark

Today, I receive an email from the listing office requesting I fill out a quick six question feedback form.

Question One:   Did your buyers like the property?

Okay, so far so good, I think, yes they did.

Question Two: What did you think of the price?
                     Above market value
                     At market value
                     Other ________________

Okay, Houston, we now have a problem.

I scanned the other four questions, including "Are they considering a second showing?"

In our offices, we primarily work as transaction brokers, the default relationship in the state of Missouri. (We sell a large percentage of our own listings and I do not support dual agency. That is a whole new post!)

Perhaps that has nothing to do with anything, or perhaps it explains something - either way, I was taken back by this feedback form.

How many agents go ahead and answer the question regarding price? If your customer or client is even remotely interested, I do not think this is an appropriate question to answer. (Now, if you're a sub-agent of the Seller, I guess you could argue it's okay to answer this question...)

I can only guess that Agents send out these forms because showing agents send them back.

Do you send out feedback forms? Do you respond to feedback forms?

~~~~~~~~~~~~~~~

Contact Debbie DiFonzo, Broker, United Country VIP Realty, at 417-468-5900 to list your property for sale or to purchase a property in Marshfield, Conway, Phillipsburg, Lebanon, Long Lane, or Buffalo, Missouri.

To view all our listings and auctions, visit:
http://www.UCtheOzarks.com/
http://www.FindYourFreedomMissouri.com

Contact Debbie at: Debbie@ucvip.com

Copyright © 2008 By Debbie DiFonzo, All Rights Reserved. The information provided herein is obtained from multiple sources and is deemed accurate but not guaranteed.

 

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Comments 76 New Comment

Rainer
33,345
Gretchen Faber
LifeStyleDenver
The Kentwood Company at Cherry Creek
Right on Judy!  It's a professional courtesy and you should know not to give feedback that would compromise your clients.  I still am not sure about the case law mentioned in the law suit above.  I'd really like to know what the circumstances were and where it happened.
April 30, 2008 04:55 PM
Rainmaker
1,147,511
Elizabeth Weintraub Sacramento Real Estate Agent, Top 1% of Lyon Agents
Put 40 years of experience to work for you
Lyon Real Estate

The way I see it, the agent is asking for YOUR opinion on price. In some ways, it's like doing the listing agent's job for them, but if I think they are way off the mark on price, I will tell them. I don't tell them what the buyer says about price, though.

As for the forms themselves, I don't like them. I don't use them myself. If i want to know something, I send a personal email to the agents who showed my listing and I ask them an open-ended question that they can answer any way they see fit.


May 05, 2008 07:48 PM
Rainmaker
181,528
Debbie DiFonzo
Lebanon MO and Buffalo Missouri Real Estate
Debbie DiFonzo - United Country VIP Realty, SW Missouri
Elizabeth - I like your idea - an open ended question would leave the showing Realtor the option to comment on price, curb appeal or any other positive/negative that might be brought up.
May 05, 2008 08:49 PM
Rainmaker
33,098
Ninah Hunter
Western Colorado Mortgage Pro
Guild Mortgage Company

I'm a little late in responding, only because I just now read this post, but, hopefully, Debbie, you and maybe some others will still get and find some value in this belated response.  First, as a listing agent, I think feedback in any form, written or oral, is very helpful to me, especially if I'm trying to convince my seller they need to do something that would increase the curb appeal or marketability of the property for the price they are asking. 

Now, with respect to price, I think we agents need to be very careful about asking each other regarding the price of a property and our opinion as to whether we think it's good, bad or indifferent.  In the last couple of anti-trust classes I took, we were told that agents discussing price could be construed as "price-fixing" and, hence, in violation of the anti-trust laws.  If the feedback form in question had asked what the prospective buyer thought of the price, that could (with no guarantee) protect the 2 agents involved from violating anti-trust laws. 

Frankly, asking any buyer's agent or transaction broker what they think of the price is kind of silly, really.  Can you imagine the buyer's agent or TB ever responding, "Oh, well, they thought the price was really much too low"?  That's almost as silly or useless as asking a listing agent if their sellers would consider accepting less than they are asking. 

As someone said, I love to get feedback but don't always like to take the time or remember to give feedback.  Anyone can feel free to follow up and ask me for it--but I'm less apt to fill out and fax back a feedback form than just talk to a buyer's agent who calls me to ask for it.

~Ninah

May 29, 2008 07:27 PM
Rainmaker
30,902
Tom Ikonomou
Kamloops B.C Real Estate (250-318-0479)
Best-West Realty Ltd.

Russ - haha good one! like you are really going to tell the listing agent the price is too low and then submit a lowball offer. It seems that there was a fad going around with feedback request programs. They have since tempered out in my market.

April 15, 2009 01:25 AM
Rainmaker
181,528

Debbie DiFonzo

Lebanon MO and Buffalo Missouri Real Estate
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