Taking cell phone calls while with clients/customer

By
Real Estate Agent with Berkshire Hathaway HomeServices Verani Realty

Cell Phone I often find it amazing when I see agents walking around with clients/customers in the middle of demonstrating a home stop and answer their cell phone. Do they say excuse me? No, not these agents.

I know there are many reasons why we need to answer our phone. It could be we need to take a call from another agent we are meeting later on or we are waiting for more information about a house we are showing with these clients.

What about the agent that is sitting in the conference room writing a contract and stops to chit chat with a buddy. Is this rude or what? I see it all the time and I wonder what the clients are thinking.

A couple of weeks ago I had to meet an agent at a property he was showing in order to drop off an escrow check on a sale we put together. I pulled up in front of the house and waited for him to come out.

He exits the house on his cell phone which cracked me up and I get out of my car to hand him the check. He is still talking and talking to me at the same time. I just chuckled inside.

I am thinking where are his buyers? Out of the corner of my eye I notice the listing agent walking from the back yard with her phone in her ear. Where are the buyers? At least five minutes go by and both agents are still on their phones and then finally the buyers come walking out of the house.

Both agents say they have to run to whoever they were talking to and then they say goodbye. Everyone mingles in the middle of the street and off we all go.

I guess I might be "old school" but then again I wonder how the buyers felt being left alone to wander on their own while the agents are chit chatting. I guess I wouldn't mind being left alone to talk to my wife about the property but if my agent was taking phone calls that had nothing to do with us, that would bother me.

I feel if you are going to take a phone call then that phone call should be about the clients/customer, not about what tee time you have to make tomorrow or about your girlfriend taking little Johhny to the dentist.

If it's an emergency from home that is understandable and please keep your phone on silent. It's all about the client/customer not you.

 

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Anonymous
Ellie Benda

As a licensed professional real estate associate I was shocked when the head of a team I was associated with answered a cell phone in the middle of a listing presentation.  I'm not sure who was more shocked; me or the seller.  Needless to say that stopped the whole presentation and I did not get a listing.  I realize there are occasions when one must answer but it should be very rare.

June 16, 2008 04:48 PM
Rainer
57,343
Tatyana Sturm
Denver Realtor, GRI, Denver/ Aurora CO Relocation
Exit Realty DTC

There are times when you are with a client that you may need to answer your phone, but excuse yourself and the apologize and let them know that you appreciate thier patience and keep moving along, but don't make it habit, that is why we have vm.

June 23, 2008 10:42 PM
Rainer
9,221
Amie Varney
Prudential Verani Realty

Hey Jay:

 

I couldn't agree more.  Most of the time I leave my phone in the car while in a house.  Of course there are exceptions to every rule.  Today, for instance, I was expecting a call from a client that had to be taken.  I excused myself, went outside and was back inside in just a few short minutes.  The customers I was with I have been working with for (gulp) 7 months and they were fine.  I do usually have my phone with me when my kids are at home alone as well but they will usually send me a text and know not to call unless it's an emergency. 

July 24, 2008 05:47 PM
Rainer
153,983
Sasha Miletic - Windsor Real Estate
RE/MAX Preferred Realty Ltd.

Hi Jay,

I totally agree with you. LOL. Different post.

 

Best  -Sash

January 05, 2010 09:34 PM
Rainer
332,837
Paul Gapski
619-504-8999,#1 Resource SD Relo
Berkshire Hathaway / Prudential Ca Realty

I agree how rude, they should ignore it or tell the caller im with a clients and ill callu back

March 06, 2012 09:18 AM
Anonymous
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Rainer
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Jay McGillicuddy

Real Estate Broker
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