DON'T CALL - EMAIL! The Solution to That Sloppy Co-Broker!

Real Estate Agent with Dean's Team - Keller Williams Realty Partners Chicago IL

Hello, you lovely AR Community!  Hope you enjoyed Mother's Day, with your moms and families, today!

You know, I just had one of those light bulbs go off in my head, in reaction to a very sloppy Buyer's Agent who sold one of my condo listings in Downtown Chicago earlier this week.

She forgot to have her clients sign the disclosures properly at contract presentation, and also failed to understand, despite my considerable repetition over the phone during negotiations, how a back-up offer, and prior offer cancellation, would work for her buyer. 

I felt I was beginning to get frustrated by her lack of understanding, and may have come across as being plain ole' TESTY!

My solution to her most recent move - a seemingly-arrogant attitude when she failed to deliver the balance of her clients' earnest money deposit, as stated in the Contract for Sale, whenever "most quickly convenient" for her.

Her attitude and untimely performance bothered me, and my wife and I knew I would blow up a bit if I placed a call to her.

So . . .  I simply composed an email, in vivid detail, of my concerns with her and her performance.

This achieved several things.

First, it allowed me to express my detailed concerns, but in a controlled and reviewed fashion - and get them out of my head.  A "mind dump," so to speak.  Why just keep these concerns to myself, and stress out about them on Mother's Day Weekend!

Second, the written format made sure I covered all the bases.  How many times in the course of a contentious telephone call do you forget to say something important, and have to make an awkward follow-up call a few minutes later?

Third, it memorialized everything, in black and white, in case the problem continued later on.  Here in Illinois, we use attorneys on both sides of real estate transactions after we accept a contract, and, of course, I copied him on these emails, for the record.

I know I didn't invent the telephone - or Google - but, often, you have to get back to basics.  Right?

Just thought I would share!

(NOTE:  No names mentioned here - I have no desire to crusify anybody!)



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Comments 10 New Comment

Lisa Hill
Daytona Beach Real Estate
Florida Property Experts

I totally agree! Putting things in writing is the best way to convey the information properly, and cover your butt. Now let's just hope that agent checks her e-mail!

May 12, 2008 12:37 AM
Richard Schardt
Triad NC Real Estate
Keller Williams Realty

I agree and have done the same thing. I am better "mind dumping" (great term) in an email than a conversation, because I know I will never get the chance to itemize everything in a conversation. Also there is no "record" of a conversation. One thing to remember though, with an email it is indeed in writing and therefore PERMANENT. Remember that a conversation may be forgotten, but an email can't be taken back!

May 15, 2008 10:44 AM
Erica Ramus
MRE, Schuylkill County PA Real Estate
Erica Ramus - Ramus Realty Group - Pottsville, PA

I love an email trail! I just had this happen this week with an agent in my office, and she could email me the entire conversation ... proved our point.

May 15, 2008 11:14 AM
Angela Clark
CRS, Realtor since 1997.
Tony Clark Realtors, LLC

Gosh, don't you just love email? It allows us to convey those thoughts logically, without any tone attached.  Thanks for the reminder, Dean!  Hope you're having a great day!


May 15, 2008 01:01 PM
Jesse Barron, REALTOR® - Real Estate Made Easy™ in Anne Arundel County, MD
Keats & Co. Real Estate, LLC

Email is my best friend.  I have a record of everything.  I have archived every single email I have received (except junk) for the last few years.  I use a desktop search and can locate any email about any detail in less than a second.  My archive contains tens of thousands of emails.

May 17, 2008 03:28 PM

Dean Moss

Dean's Team Chicago IL Real Estate Team
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