DON'T CALL - EMAIL! The Solution to That Sloppy Co-Broker!

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Real Estate Agent with Dean's Team - Keller Williams Realty Partners Chicago IL

Hello, you lovely AR Community!  Hope you enjoyed Mother's Day, with your moms and families, today!

You know, I just had one of those light bulbs go off in my head, in reaction to a very sloppy Buyer's Agent who sold one of my condo listings in Downtown Chicago earlier this week.

She forgot to have her clients sign the disclosures properly at contract presentation, and also failed to understand, despite my considerable repetition over the phone during negotiations, how a back-up offer, and prior offer cancellation, would work for her buyer. 

I felt I was beginning to get frustrated by her lack of understanding, and may have come across as being plain ole' TESTY!

My solution to her most recent move - a seemingly-arrogant attitude when she failed to deliver the balance of her clients' earnest money deposit, as stated in the Contract for Sale, whenever "most quickly convenient" for her.

Her attitude and untimely performance bothered me, and my wife and I knew I would blow up a bit if I placed a call to her.

So . . .  I simply composed an email, in vivid detail, of my concerns with her and her performance.

This achieved several things.

First, it allowed me to express my detailed concerns, but in a controlled and reviewed fashion - and get them out of my head.  A "mind dump," so to speak.  Why just keep these concerns to myself, and stress out about them on Mother's Day Weekend!

Second, the written format made sure I covered all the bases.  How many times in the course of a contentious telephone call do you forget to say something important, and have to make an awkward follow-up call a few minutes later?

Third, it memorialized everything, in black and white, in case the problem continued later on.  Here in Illinois, we use attorneys on both sides of real estate transactions after we accept a contract, and, of course, I copied him on these emails, for the record.

I know I didn't invent the telephone - or Google - but, often, you have to get back to basics.  Right?

Just thought I would share!

(NOTE:  No names mentioned here - I have no desire to crusify anybody!)

DEAN & DEAN'S TEAM CHICAGO

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Rainmaker
95,994
Yvette Smith
LONG & FOSTER - Williamsburg, VA
Realtor In Williamsburg VA, Homes for Sale

Dean,

You are obvious the super-agent!!  You did all the right things...that's the best way 2 go!  Have a great week!

Yvette Smith

Williamsburg's Preferred Realtor®

May 11, 2008 08:22 PM #1
Rainmaker
181,596
Debbie DiFonzo
Debbie DiFonzo - United Country VIP Realty, SW Missouri - Lebanon, MO
Lebanon MO and Buffalo Missouri Real Estate

Dean - You bring up a very important point: documentation. I have done the same, started by jotting down notes to myself, but then felt the need for more of a paper trail.

May 11, 2008 08:31 PM #2
Rainer
88,902
Jimmy McCall
TheHappyCottage.com - Cunningham, TN
The Ex-Mortgage Consultant

Dean, I like putting thinks in writing myself.  I like to get my clients floating their rates to send me an email stating to lock and at what rate.  I will sometimes wave this with a phone call if time is of the essence but I prefer an email.

May 11, 2008 08:34 PM #3
Rainmaker
164,538
Christine Hart Howlett
Painesville and Eastern Lake County - Painesville, OH
Keller Williams Greater Cleveland NE

Emails are great.  They are fast, instant, and provide a terrific paper trail of facts and details.  Whenever I feel I am having, or going to have, any sort of problem with another agent I also do as you did and put it in writing. 

May 11, 2008 08:42 PM #4
Rainmaker
320,549
Roberta LaRocca
Simply Vegas Real Estate - Las Vegas, NV
REALTOR®, Broker, Salesperson, Property Management

Dean, It is a good idea to put it in writing!  Sometimes, that is what it takes to get through to some people!

May 11, 2008 11:50 PM #5
Rainmaker
592,646
Lisa Hill
Florida Property Experts - Daytona Beach, FL
Daytona Beach Real Estate

I totally agree! Putting things in writing is the best way to convey the information properly, and cover your butt. Now let's just hope that agent checks her e-mail!

May 12, 2008 12:37 AM #6
Rainer
15,934
Richard Schardt
Keller Williams Realty - Kernersville, NC
Triad NC Real Estate

I agree and have done the same thing. I am better "mind dumping" (great term) in an email than a conversation, because I know I will never get the chance to itemize everything in a conversation. Also there is no "record" of a conversation. One thing to remember though, with an email it is indeed in writing and therefore PERMANENT. Remember that a conversation may be forgotten, but an email can't be taken back!

May 15, 2008 10:44 AM #7
Ambassador
1,294,888
Erica Ramus
Erica Ramus - Ramus Realty Group - Pottsville, PA - Pottsville, PA
MRE, Schuylkill County PA Real Estate

I love an email trail! I just had this happen this week with an agent in my office, and she could email me the entire conversation ... proved our point.

May 15, 2008 11:14 AM #8
Rainmaker
213,319
Angela Clark
Tony Clark Realtors, LLC - Owensboro, KY
CRS, Realtor since 1997.

Gosh, don't you just love email? It allows us to convey those thoughts logically, without any tone attached.  Thanks for the reminder, Dean!  Hope you're having a great day!

 

May 15, 2008 01:01 PM #9
Rainer
24,654
Jesse Barron, REALTOR® - Real Estate Made Easy™ in Anne Arundel County, MD
Keats & Co. Real Estate, LLC - Annapolis, MD

Email is my best friend.  I have a record of everything.  I have archived every single email I have received (except junk) for the last few years.  I use a desktop search and can locate any email about any detail in less than a second.  My archive contains tens of thousands of emails.

May 17, 2008 03:28 PM #10
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Rainmaker
362,983

Dean Moss

Dean's Team Chicago IL Real Estate Team
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