Up Front and Personal With the Hawaii Home Seller

By
Real Estate Agent with Century 21 Liberty Homes RS-#62825

This past Sunday I held an Open House in Lower-Mililani (Waipio) for my listing. Well, come to find out it was the University of Hawaii's graduating ceremony and it was slllloooowwww. Our office had two condos and two single family homes running Open Houses and we all had but just a few guests.

That's okay though. When an Open House is slow we can find a wide variety of things to do until a guest arrives.

  • Check around the home as soon as you enter and make sure all is in order (I strongly advise you to do so as I had previously gone in another home and went in the master bedroom to check out if the bed was made. It was the day after Halloween and a black g-string, fish net stockings and a whip were lying on the floor!)
  • Set out your flyers, brochures, biz cards, snacks and other material before the first guest arrives.
  • Take your laptop and work with your marketing tools to create brochures, flyers, post cards, seller and buyer presentation booklets.
  • Work on other pending or upcoming listings or contracts (organize your emails, folders for clients)

It's not always that our Open House's are slow in Mililani, so my seller sat and talked to me for a few minutes. Then it turned into an hour with not one person driving up. The seller asked if she should leave and I told her she was welcome to stay. (I usually tell them to keep busy ...elsewhere... for that time...this time I didn't)  Anyway, I have already prepped her from the beginning:

  • To instruct anyone coming to the door (on other days) to take a flyer from the brochure box and contact me.
  • DO NOT LET ANYONE IN THE HOUSE without an agent or appointment! (unless it's my public Open House)
  • To tell the neighbors to do the same as above and if they start acting all palsy walsy to tell them to call me for info.
  • To let me handle all the work (negotiations, marketing etc) as her answers may be wrong and hurt any chances for any offers.

We utilized the time that first hour going through the Seller's Real Property Disclosure and she dragged out her needed documents 'in case' we get into contract. She found the roof warranty, the old survey, and her old contract and disclosure so we could see if she missed anything. That info helped tremendously as she didn't know who, what, when, why, how and where of many things.

We had a total of three groups and a nosey lady (she's the one who said she was just being nosey....NOT ME) come in to the Open House the last two hours and during the time in between we chatted and learned more about each other. She appreciated that I didn't shoo her away and I was actually happy she stayed to watch how I 'perform' when someone did walk in. I saw approval in her eyes.

I know my stuff :)

In any event, this Open House made me realize one important thing. Spending a little "up close and personal" time allowed the seller to determine that she made the right choice when she walked into our office that lucky day and met "Sally". She now asks questions and her whole demeanor is calm....and trusting.

This isn't just a business. When taking steps to interact with my clients...it becomes a connection.

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Celeste "Sally" Cheeseman is a Realtor-Associate with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocating to Hawaii, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents. Website: www.hawaiihomesmarket.com

  

 

© 2008 Celeste "Sally" Cheeseman, All rights reserved.

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Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

 © 2007-2014 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.

     

 


 

 

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mililani home for sale
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hawaii open house
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Comments 44 New Comment

Ambassador
1,485,470
Gary Woltal
Assoc. Broker Realtor SFR Dallas Ft. Worth
Keller Williams Realty

Two comments for you on this one Sally. I have had that nosiness extended to me by another Realtor while I was sitting an open house because his Open House down the street was so slow he stopped by mine to see if mine was as slow. I said no. The secret was balloons on the sign, and my magical self in the house of course : ) The other point you made that was right on the money is it is all about connection. You never know what setting a connection can be made. We have conflicts on Sundays with Dallas Cowboys games. Then you have ZERO people stopping by. Need to put a rider out front say come on in to watch the game on big screen TV : )

May 24, 2008 02:06 PM
Ambassador
1,019,433
Celeste "SALLY" Cheeseman
RA, CRS, Hawaii Mililani Oahu Real Estate
Century 21 Liberty Homes

Gary: Now that you mention that....I went to an Open House with my buyers....the agent asked "can you watch my open while I run two houses down to look at another OH?" and before I could respond...ran out of the house. My buyers came out from another room and asked, 'where's the agent?"  uh, .....   and then people started coming in and I told them to pick up a flyer the agent will be right back.... I couldn't believe it!

May 24, 2008 03:17 PM
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Liz Moras
Chilliwack Realtor, Garrison Crossing,Chilliwack, Abbotsford
Harrison Hot Springs, Cultus Lake

What a great use of your time - and 'getting to know' each other...going over your contracts and getting her organized......wow.....I  probably just would have  just had a gabfest!  :-)

May 26, 2008 11:40 PM
Ambassador
1,779,110
Nestor & Katerina Gasset
Realtors, Wellington Florida Homes For Sale
International Properties and Investments LLC

Sally- Business is all about connections. That is the way of today and the future. Sale people who think it is about the sale will always struggle for they are on a misguided path.

May 27, 2008 01:06 AM
Ambassador
1,657,323
Barbara-Jo Roberts Berberi
Palm Harbor Florida Residential Real Estate
Charles Rutenberg Realty

Sally - a great list of things to get accomplished on a slow open house day!

May 28, 2008 04:23 PM
Ambassador
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Celeste "SALLY" Cheeseman

RA, CRS, Hawaii Mililani Oahu Real Estate
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Reading my blog will give you the human side of this Real Estate Industry Professional as well as allowing you to walk beside me through my writing about Hawaii Real Estate & our Local Area. As a resident of Honolulu County Hawaii for 42 years you will get a tour of a lifetime. Specializing in Hawaii Relocation Military VA Home Buyers you can be rest assured you will be in good hands. I LISTEN to YOUR needs and give you sound advice. Hawaii Relocations, Hawaii Military Relocations, Mililani Hawaii Real Estate, Living in Hawaii, Army Navy Air Force Marines in Hawaii. Read more at www.cheesemanhomes.com