**** WARNING ****
I am warning my fellow ActiveRainers against using the advertising services of MagicYellow.com.
DO NOT USE MAGICYELLOW.COM
On May 21, 2008 I agreed to advertise with MagicYellow.com. The salesperson made wonderful promises about the MagicYellow site their graphic designer would create for me. He also assured me how prominent my Listing would be in the various search engines since he was "upgrading me" to be a featured advertiser.
The cost of a one-year agreement was $450.00 which I paid with my American Express credit card.
Approximately 10 days later when they emailed me a link to my Listing, I was extremely disappointed with the wording, layout and pictures included in my MagicYellow listing. For the next week I kept calling, trying to discuss this with the sales rep I dealt with. He was never available to assist me.
Eventually I called American Express and asked them to suspend the charge on my account until this was resolved. The very next day I received a call from the sales rep who apologized and assured me he would deal with my concerns. I was busy with a client at that time and we agreed he would call me the next day at a specific time to reolve my issues. He never called as arranged.
Later that day I called him and we scheduled another time to call me back. That never happened either. I received one random message from the sales rep, returned the call and left a message, and then never heard back from him.
Today I tried calling MagicYellow.com to again try to resolve my problem. No-one was available to assist me. In the meantime, American express replied to me advising they could not reverse the $450 charge since I had contracted with MagicYellow.com.
Not only has MagicYelow been chasing to get my business since 2007 but as soon as I had agreed to their services and they charged my credit card, they failed to give me the customer service they had promised.
Has anyone else had problems with MagicYellow.com?