Follow up is key

By
Real Estate Agent with Keller Williams Legacy

How many have had this happen to them?  Several weeks ago a former client emails requesting information on a listing that we have.  Darcy who is very prompt at returning emails, texts and phone messages quickly emails him all the information about the listing.  A couple of weeks go by and no further contact from the past client.  So wisely Darcy picks up the phone and calls the client.

                                                     

Wouldn't you know it, the email either was put into a junk folder or something and the client doesn't remember seeing it.  We never recieved the little mailer demon message saying that the message hadn't been delivered, so if Darcy had not called, we would have had an upset former client.

Instead we have an offer presented on one of our listings.  I thought that for me, this was a great lesson.  Don't ever assume, follow up!  Have a great weekend!

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If you're looking to buy or sell real estate in South Davis County, Utah; please give us a call.  We would love to earn your business!

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Location:
Utah Iron County Cedar City
Groups:
ERA Nationwide
LDS Agents
Posts to Localism
Realtors®
Tags:
following up
sales skills
client retention
cedar city ut real estate
the c team real estate

Comments 3 New Comment

Rainmaker
991,555
Charles McDonald
Charlottesville Real Estate Solutions

And just answering the phone is key too!!!

Your friend in Charlottesville!

July 12, 2008 07:19 AM
Rainmaker
205,440
Kathy Hyatt
Broward Realtor - Sells Plantation Acres & Jacara
RE/MAX Premier Associates

phoneCommunication is Key in any business but I have to tell you it is Vital as a Realtor.  I went to a Seminar recently and one of the Speakers spoke on how important it is to stay in touch with your Sellers.  Of course that makes sense but how many of us actually do this?           Be honest! 

The Speaker told us that once a week she makes contact with every one of her Sellers.  So I took her lead and have been doing this but I have to tell you it is not easy especially in our current market.  But my Sellers know that they will hear from me every Friday and I think they take comfort in knowing that.

Kathy Hyatt, Ft. Lauderdale, Florida

July 12, 2008 08:17 PM
Rainmaker
1,150,818
Tony & Darcy Cannon
The C Team
Keller Williams Legacy

Charles and Kathy, thank you for your comments.  Great advice from both of you, thanks again!

July 13, 2008 12:10 AM
Rainmaker
1,150,818

Tony & Darcy Cannon

The C Team
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