How to get rid of that Black line on a fax or Scanned document

By
Real Estate Agent with Keller Williams Realty Simi Valley

If you ever wonder why your faxes end up at the destination with a black line running down the page that was not on the original or if you made a copy from your all-in-one machine and wonder where that black line came from, well wonder no more.

It's time to learn how to clean your fax/copier.  This will only take a few seconds,  nothing to disassemble. Just some cleaner and a soft cloth.  Any fax/copier that has a document feeder usually has a strip of glass before the flatbed scanning area.  This strip of glass needs to be cleaned regularly.  If you do not clean it, any piece of dirty that settles there will translate a long black line running down the length of your copy or faxed page.  If you look at the two pictures below, the area outlined in yellow is the document feeder scanning area.  This is the area you need to keep clean.  You can see that this is very similar between different types of machines.  One is on a HP 2840 color laser jet and the other is on a Lanier LD238c office scanner - fax - copier - document server.  

Keep that glass clean and you'll keep those annoying black lines off your scans and copies!
fax scanner copier document serverfax scanner copier document server

One last note, if you have a very entry level scanner/fax machine with a document feeder, sometimes those models may not have the extra strip of glass and the document feeder will be lined up with the leading edge of the flatbed scanner glass.  in either case make sure the glass on the flat bed scanner is cleaned regularly too.  

As more and more agents get comfortable in sending documents via email and using on line transaction management systems,  clean legible copies will be needed.

If you are receiving a bad fax, then just email the link to this blog post to the offending party so they can fix the problem on their end.

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Rainer
300,058
Vicente A. Martinez
Prudential Douglas Elliman Licensed Real Estate Salesperson - Woodhaven, NY
Realtor, Brooklyn - Long Island - Queens Homes

Hi Ted. Never really noticed that stip. Thanks for sharing the great tip! Keep them coming.

Jul 31, 2008 11:35 PM #1
Rainmaker
2,043,133
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thanks for the tip. I will go and clean my fax machine.

Aug 01, 2008 06:09 AM #2
Anonymous
Renada Hesselschwerdt, Phx AZ, (Sureway Properties)

I have aN HP 6210 And I could not find that glass stip area.  Any Help?

I'm an agent in Phx AZ and fax/scan too much to be sending documents with black lines down them!!

Thanks

 

 

Sep 04, 2008 11:40 PM #3
Rainer
103,115
Ted Mackel
Keller Williams Realty Simi Valley - Simi Valley, CA
Simi Valley Real Estate Agent

Renada,

 

Yep,  just clean all the glass real well.  The leading ede of the glass is where is scans from.

Sep 04, 2008 11:51 PM #4
Anonymous
David Felsenthal

thanks!

Nov 12, 2010 10:32 AM #5
Anonymous
Louis Pollock

I cleaned the scanning area well and it didn't help and thought

the machine had to be retired.

Then I found this tip page which suggested I had been on the right

track so I went back and cleaned it more thoroughly - with a

bit of Windex and that fixed it.

Aug 30, 2011 10:11 AM #6
Anonymous
Madhu

This was very helpful. Solved my black line problem. 

Apr 04, 2012 07:49 AM #7
Anonymous
Thanks so much for this

I appreciate your posting this. I had an offer to send to the bank and that "line" was actually a strip of white out on that area. Thanks so much.

Mar 07, 2013 06:40 AM #8
Anonymous
Moltres_Rider
DID NOT FIX THE PROBLEM!!!!!!
Dec 31, 2013 09:34 AM #9
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Ted Mackel

Simi Valley Real Estate Agent
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