Where's the Fairy Godmother?

Real Estate Agent with Century 21 Liberty Homes RS-#62825

When I am representing a Hawaii Home Buyer or a Hawaii Home Seller there is always one basic rule:  No matter which hat I'm wearing I totally think and perform in the best interests of my client.  I have the ability to switch my hats and shift into high gear for whichever side I am representing.

The problems that keeps reoccuring are the ones with other agents who are not performing even the menial tasks that come with "job". Regardless if the market is booming or not we are professionals and do everything down to detail. Right? Uh...not so when it's a limited menu item agency representing the seller.

It's so irking to deal with a limited representation brokerage, agent and seller when: 

  • A 'limited' representation agent does not return calls nor gives pertinent information to the other agent that may help them in the transaction. Why should they? They aren't getting paid for that menu item.
  • The same agent truly does not do anything past the menu items that are paid for and doesn't even care that the other agent will have to pick up on the slack.
  • The seller looks for the best deal in town out of a Realtor® and doesn't realize the impact it will have on the transaction when they do a 'bargain package'.
  • The seller demands to hang around at the home inspection and gets in the way and causes the inspection to last double the time because they want to impress the home inspector.
  • An agent tells their client they do not need to be at the signing with them. I suppose it depends on what they are paying for????
  • An agent tells their seller that they can leave the bulky items on the curb after closing even though it's not being picked up for a couple of weeks. Since when did "removal of all items" mean they can leave stuff on the curb????
  • The seller expects everyone to do what they want because their agent isn't doing it for them. Oh, sorry...the seller didn't want to pay them for that.
  • The seller hangs out at the final walk through and tells the buyer that they paid for the gift they are getting from me.

Now these are the things that I keep in my memory bank about the "professionals" in my neighborhood that keep reminding me why I LOVE my profession and why I do what I do. Times such as this I feel like Cinderella doing other peoples "dirty" work but in the end I know I will sleep oh so well at night. (and wonder how they are able to).  These are the reasons why there CAN NOT be menu items for an important life decision of selling or buying a home.


My reputation IS the solid foundation for my business.



Posted by



Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.


 © 2007-2014 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

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  1. John Ford 08/13/2008 12:08 AM
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Comments 37 New Comment

Randy Prothero
Hawaii REALTOR, (808) 384-5645
Island Style Realty Inc.

I visited an open house this week and asked the person showing the home if they had a business card.  They said, "I am not a real estate agent".  The bad part is that they were giving all kinds of information about the property and acting like an agent.  In Hawaii quite illegal. 

August 13, 2008 02:54 AM
Celeste "SALLY" Cheeseman
RA, CRS, Hawaii Mililani Oahu Real Estate
Century 21 Liberty Homes

William: No kidding. I know my mouth dropped and was wide open. I just know I was giving that person a cross eyed look and rolling my eyes.....I just know it (I hope I was lol)

Randy: That's not good. One time I went to an Open House and a loan officer was holding it.

August 13, 2008 10:48 AM
Carol Lee
Realtor - Agoura, Oak Park, Westlake CA Homes
Dilbeck Real Estate

Well, we all know you get what you pay for.  And there are times I continue to be astounded by the mediocrity of some of the people around me.

But professionals like you do the best they can do, and as you said, sleep well at night.

August 14, 2008 12:27 AM
Jeff Thornton
Jeff Thornton ABR CRB CRS CSP e-Pro GRI


Michigan just passed a law tha had minimum standards. they were very careful as to not interfere with anything that hasn't been the "norm" in the past but require certain mimimums fromr profession.  It is mostly about disclosure as to what you provide and most of the requirements are so basic it was hard to imagine that the wasn't part of the law already.  It is very frustrating dealing with an agent who is a limited service agent as it usually falls on us to pick up the slack.  maybe we just need to hold to working for our client and not assisting the other side with something that isn't our responsibility.  That would probably be like trying to convince agents to not take overpriced listings

August 14, 2008 01:50 PM
Celeste Messer
Austin Real Estate, Kyle Real Estate
Adkor Realty

Sally...I'm new to Active Rain and still in the overwhelmed stage but first of all I had to comment on your name....my name is Celeste also and you don't run across us too often....so hello

Secondly loved your post and can totally relate...haven't had quite the 'in your face' situations you have run into but enough times where i felt I had to pick up the slack for the other agent in order to protect my client and keep the deal going.  I guess all I can say is Karma...oh and what goes around, comes around. 

DEB...being in Austin I was curious about the Austin get together...not because I want to invite myself or anything but...is that an active rain class?  a conference?  Or just people who met through active rain and are getting together. 

just wondered what my future may hold...thanks to all. 

August 14, 2008 01:57 PM

Celeste "SALLY" Cheeseman

RA, CRS, Hawaii Mililani Oahu Real Estate
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Reading my blog will give you the human side of this Real Estate Industry Professional as well as allowing you to walk beside me through my writing about Hawaii Real Estate & our Local Area. As a resident of Honolulu County Hawaii for 42 years you will get a tour of a lifetime. Specializing in Hawaii Relocation Military VA Home Buyers you can be rest assured you will be in good hands. I LISTEN to YOUR needs and give you sound advice. Hawaii Relocations, Hawaii Military Relocations, Mililani Hawaii Real Estate, Living in Hawaii, Army Navy Air Force Marines in Hawaii. Read more at www.cheesemanhomes.com